"Top knotch dealer with great sales and service. I shopped around the Washington/Virginia area and settled here for the best price (actually under MSRP by about $400), on a new Fatboy. They will haggle on price. I live 60 miles away and will continue to patronize them. If you know how to haggle, this dealer is the one to check out. I am an old scoot with over 30 years riding experience. They get my seal of approval." - RH 05/06

"Had a flat tire when I pulled in to work this morning, and called for a tow.  The Tow came and picked up the bike, no worries there.  Once the bike was loaded, I called Patriot (Their phones were turned off until 10AM) and was told "Don't bother bringing it here.  My mechanics only do service by appointment and only on Tuesday through Friday. and I have a 3 week backlog of people who made appointments."  I am very displeased with the lack of willingness to help a customer willing to spend money." - MS 06/06

"I bought a new Sportster from them recently and was pleased to only have paid MSRP. However, about two months later, the shift peg rattled loose on my ride in to work. I called them and was told that I could buy a new shift peg. When I complained that this was only a two month old bike and things shouldn't be falling off, they told me that I was out of luck. I accepted this (how much does a shift peg cost, anyway?) and got a ride in with a friend on my lunch break to buy a new one. I explained myself to the parts guy there and he told me I had to pay for my shift peg. Then, he tried to sell me Loc-tite! Forget these guys, I'm going elsewhere in the future." - TI 07/06

"Sorry, unmanaged dealership! Bought new bike, never received a thanks, no Hog Membership, and I wonder about the rest of the paperwork involved with the purchase...Service department is sad. Service manager may know what a piston is but doubtful. Bike left dirty and oil was dripping from bottom of engine after an oil change. Threatened with warranty of motorcycle if not serviced there and if different oil used, doubt that they realize that the threat is against federal law. Some good folks there but they are worked to death by the inept ones!  All in all, very poor. Not much interested in any more visits of any kind to RHD. Southside is much the same. Their problems must begin with an inept owner of the dealerships, trickle down stupidity." - BC 10/07

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"Purchased the bike Nov of 2006. When service mgr. was going over operation of the bike the fork lock would not work, so much for checking over the bike before delivery.  It took 2 mechanics 45 minutes to correct the problem. The bike has been in for service numerous times for high idle issues, Waugh's answer is to turn the idle down.  With the bike not in gear, coasting down a hill the idle will pick up 500 rpms, this is still a problem after 14K miles.  At 8K miles the oil pump went out, Waugh's did drop everything and replaced the oil pump within a weeks time.  The sales and accessories staff is top notch, I can not say the same for the service dept." - KN 11/06

"In Aug of 2006 I bought my Ultra Classic from Waugh's and I could not have been more happy with the job that everyone involved did for me that day. I arrived that morning and Mr. Waugh had the service department uncrate my Ultra and assemble it while I waited. Lunch was provided for me and my wife as well. Great job and will continue to do business there." - SV 02/07

"I can't say enough good things about the people at Waugh HD. There are three local HD dealerships that I could have gone to, but I chose Waugh which is over 50 miles away. Why? The people there are welcoming, knowledgeable and truly care about the customer." - LR 07/07

"They are a top-notch dealer with a great sales staff. I personally visited the four closest dealers to me and they all had the bike I wanted in stock.  I called all of the others in the state of Virginia and finally made my purchase at Shenandoah H-D because of price and service.  They have a HUGE brand new dealership with lots of bikes in stock.  All of the sales people are polite, knowledgeable and seem like they really appreciate your business.  I have been in and out of there for about a year before I decided to buy and was always treated with the respect any customer should deserve.  My bike salesman answered all of my "stupid questions" and made me feel like I was family. The parts sales person took the time to go over the list of parts I wanted and even helped me decide if I could install some them myself.  There was never any pressure to buy anything, just friendly people.  Bikes are priced at MSRP plus a $430 setup fee.  No hidden charges or gimmicks.  The only other dealer to beat their price was the one in Roanoke, but that was only by $180 and over the phone.  When I mentioned this they threw in a $500 H-D gift card to be used at their store.  I don't know if that is a standard practice. I can't comment on the service dept. Seems to be as good as the rest of the dealership.  They do have one of the lowest shop labor rates in my state.  Over all a very pleasant buying experience.  They will be my H-D dealer for LIFE!" - TM 07/06

"I bought my 02 Harley FLHT from a private seller here in Virginia Beach in January 2004, and have had all service done by South Side, that I have been unable to do myself. I have nothing but praise for the dealer, both service and parts. They have treated me right. I am looking to buy a 2006 Ultra as soon as I get my FLHT sold. Sales has been very polite and helpful to me, and have said that they will sit down and do there best for me, as soon as I get my present bike sold, and am read to buy." - CW 04/06

"I have a 2006 Road Glide that I purchased from a dealer in MD. The Road Glide has been serviced by Southside HD. Southside has done an outstanding job in servicing the bike and taking care of any warranty issues. The Service Manager and Service Writers have taken the time to explain all procedures and their Customer Service has been exceptional! I have purchased additional accessories and motorclothes and all sales personnel have been very courteous and helpful! Their HOG Chapter and members are great and their scheduled rides have been safe and fun! If you own a Harley in the Tidewater Area, I highly recommend Southside HD!" - EF 10/06

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"I bought my first HD from these guys after many trips there shopping and comparing. The salesman spent a lot of time with me. I bought my 05 Road King Custom. They held this bike for me with no deposit for a week! A parts guy met with me and walked me through the purchase and install of some items I wanted. ALL of the parts guys greet me when I come into the dealership. A MOCO clothes person spent hours with me trying on jackets and chaps. On another visit, I brought my 4 kids and wife and more than one salesperson spent time with us while I got helmets for the wife and one of my daughters. Service so far has been top notch. I compared, the relationship I have had with my car dealer, who is the dealer owner and a personal friend of mine. The experience at HRHD has been very positive and I would recommend this dealer to anyone." - MF 02/07

"Fine dealership. These folks treat their customers like they actually enjoy having them around and they are always finding some way to give a discount. The cheerful attitude and attention details makes this dealership a great place to shop or just visit. Their service department is professional and a no foolishness shop with much talent and genuinely interested technicians. They do very well at HRHD. You don't mind dealing with genuinely good folks for very expensive (but the best) motorcycles and accessories." - BC 10/07