"I have a 73 xlh that needed the top end rebuilt.  I figured I would get the total price down by buying my own pistons for them to fit so I went ahead and did this.  I brought my heads, jugs and new Hi-Po pistons into their service shop and dropped everything off, they seemed to be able to do quite a bit so I asked for an estimate of the total bill for them to do a full setup (valves, painting, seats, etc.)...  Well they called back and said it would be $900, I said no way, just fit the pistons, bore out the jugs and call me when it's done.  They called back about 2 weeks later and said come on over and pick everything up, total bill is $900, I said what, How did it get to be that much?  They had gone ahead and done EVERYTHING they could have done to them?  I told them I can't pay that kind of money so about a month later they called back and said, alright, come over and pay $700.  Well I'm an honest guy, I said I can see they're in a bind here after having d one all of this work so alright.  I get over there and now they say, sorry, can't sell it to you for $700.  Now they have my heads, jugs and pistons.  Turns out I paid them $185 to rip me off.  Bike is now on ebay as a basket case." - CH 07/07

"I can honestly say that O/S HD is a first class operation. All departments are friendly and know their job. If an employer gets stumped they will admit it and will get help. During the days of long waiting lists, O/S HD never sold over MSRP. I've seen customers drive these people crazy but they took it like a grain of salt. There is another Dealership across town that has a huge inventory and they let you know it! They charge over MSRP for their cycles and really sock-it to you in the service dept. I purchased new bikes (Two this year) throughout the years and have had no complaints. Heck, I've even borrowed specialty tools, used them at home and never even left a deposit! Try that at "P" Harley Davidson!" - AG 04/06