"Stopped in at Surdykes looking to rent a Road King for a weekend before I purchasing one. They asked why I would wait to purchase, and I said that I would like to have the down-payment in hand before buying. They said that they were offering financing with zero down. I said that if they could get me on the bike I wanted for $350/month with no down, that I would buy then. They ran my credit and said that it was no problems. They also said that they had a Road King in the color I wanted at their other store, and asked for a $500 deposit to bring it down. I paid the deposit, and they said that the bike would be there first thing the following morning. The next day, the wife dropped me off an hour after they opened, I figured that I would be riding out. There was no sight of the bike. I wound up waiting till almost 3 pm before the bike finally arrived. It then took almost another hour to get in to signing the papers. Then the other shoe dropped. Even after telling the salesman AND the sales manager a couple of times each, that I would not accept a payment even one penny over $350 a month, the finance lady presented me with papers with a monthly payment of $420. I politely declined. It took almost an hour and a half talking to FOUR different people to get them to credit my card back with the deposits, the whole time while listening to their explanations on why that was the lowest payment I could get. During these conversations, they kept trying to get me to agree to all kinds of shady ways to try to make the sale. Even after my wife came back to fetch me, the sales manager STILL persisted in trying to get me to buy the bike, insofar as trailing me and my wife out to her car. It sure seemed to me that they had this routine down to a science." - TS 08/06

"I attempted to arrange the purchase of a Softtail Classic as a belated Christmas present for my husband. All he had to do was pick out the color. Surdykes was the closest dealership and even after hearing negative comments, I gave them a shot at the sale anyway. They quoted a price and guarantied that no other dealership could beat their price or they'd give us $500.00 in merchandise. They even advertise this deal on the local radio stations. Needless to say they tried the high pressure sales pitch of Buy it Now or Pay more Later. A phone call to Doc's H-D in St. Louis saved us $2800 on the same exact bike. Due to the paint scheme it had to be ordered. After signing the papers, we stopped by Surdyke's and actually showed them the deal on paper. They flat out refused to honor their own advertising and made some smart comment that we were trying to scam them. We now ride 45 miles further and right past Surdykes to Doc's H-D for service/merchandise where we're treated like our business is appreciated and valued as a customer." - LK 10/06

"I bought a 06 Electra Glide with cash money. Got a MSRP deal because I did my homework and informed them I could buy at MSRP in Topeka. Only then, did the tune change. Got hustled in and out...sent me down the road without a key. Dealer assembly was poor. Traded in 06, bought 07, same model. assembly good. gonna get 08. Will give this dealer chance, but will call Kirkwood. Had buddy buy 07,same model, he got stuck...didn't do his homework!" - DB 01/07

Please check the archive page for comments.

"While I did not buy my bike at Doc's, I have never visited a dealership that made you feel more welcome or more like family. Their parts and service departments along with the clothing area are well-stocked and manned by a excellent staff. I would like to thank them all for the time they have spent with my wife and I while we shopped." - TG 12/06

"The ABS light on my '08 started glowing all the time. Took it into Doc's Friday, and even though they had 35 bikes lined up getting service before heading out to Sturgis, they took mine. Spent several hours on it, said it needed a $450 module, covered of course. Yesterday morning they called to say HD told them to try one more thing before they'd send out the module, so I rode it back there, left it for 6 hours, and they fixed it. Broken wire, they said. So, I'm glad they took the time to actually fix it in time for MISFIT. Guess this is one of those good news stories. I'm glad I bought my bike from Doc's, and I can't say enough about the extra mile they went to get me road-worthy in time for my 1,300-mile trip." - LW 07/08

"bought a new 2006 XL 1200R from these folks in  Nov 05. Myself and family have been treated like family. We have been invited to "new owner only" sales and and seminars, appreciation dinners, and numerous other events. We are always greeted with a handshake or a pat on the back when we walk through the door. Owners truly care about the customer. Great people." - RS 05/06

"I have purchased two Harleys within the last ten months and on both occasions left there feeling belittled by people that truly don't know what they are talking about. I have also contacted HD in WI complaining about the representation this dealership is projecting but I guess HD doesn't care either. I am devoted to HD but I am losing faith in the bar and shield that wont step in and take back their name. If I had the money I would love to own it change the name and give it a new location." - JS 05/07

"We purchased a used FXD there and went back in to look at trading. We found the bike we wanted, got a reasonable offer on our trade BUT when we said yes, they told us we could not purchase the NEW bike at the LISTED SALE price because we were trading in. NO where was a posted notice about cash only for the sale price. I called the better business bureau and SCHULTZ is listed as unsatisfactory in every category and is a non-recommended business." - CT 07/07

"I just bought a 2007 that has 600 mi on it. It had some oil on top of the trans so I dropped it off at Bob Schultz. One week later I was told there was to much fluid in the trans and it was blowing it out the overflow cost me $130 out of pocket. I told him when I checked the oil about 4 days after picking the bike up the oil was over filled about 1 inch above the fill mark. No big deal. I drained it to the correct level. So I asked him "couldnt it be possible that they over filled the trans." He said that was my problem, not his." - DR 07/07

"I went to Gateway to have a rear tire put on that took 2.5 hrs. I paid for the tire and went out to leave and started the bike and it had a exhaust leak on the right side. I went back in and he came out with a ratchet and socket to tighten the bolts and that did not work, then he took it back in the shop for another 45 minutes and gave it back and said the manifold was cracked they would order one and call me its been 6 days have not heard anything. The thing is, they did not say sorry and was going to let me take the bike and not say anything." - JR 10/06

"Went to trade our 2004 Road King for an 2007 Ultra. I went 3 different places to get quotes because they advertised they will not be undersold. Besides HOG chapter members get special treatment, so they say. The salesman and sale manager wouldn't budge on the sticker because they kept insisting that items I didn't want were included in the price such as an extended warranty that you don't have to by until the factory warr. is almost over. I went to DOC's, got the price I wanted. The sales manager found out, and sent a messenger boy to me asking me to come back, they would deal. Nope, I saved over $2500 at Doc's, and quit the Gateway HOG chapter. Seems only certain people get special treatment. Apparently, at least 8 others besides myself have bought from Doc's and couldn't be happier." - RD 04/07

"Gateway HD is the number one shop in St. Louis and the surrounding area.  My friends and I have never been treated better by any dealership.  You'll want to be sure to give Gateway the final chance for any purchase.  Not only will they beat it, they truly appreciate the business, and care about keeping us coming back." - JM 07/08