"Had breakdown, called American to trailer into shop.  They said carb was dirty and they would charge for cleaning, 1 hour.  Had 5k service done same time and asked for SYN3.  I was charged for SYN3 but they actually put in fossil garbage.  Had long discussion with service mgr who seemed to know a lot about Suzukis but nothing about HD's.  Would not replace the oil for me after I rode 75 miles NEXT DAY on their word.  Argued some more and then he only changed the crankcase.  I called GM as well as stopped in to see him.  He tried to sell me a new bike.  Also had refund coming for overcharges.  Was told I would get check in the mail, never did.  By far this is the worst managed shop I have ever been too and spent $$ in.  They have two techs that are very good, not sure how or why they still decide to stay there...after that I would stay away, far away and don't be fooled by fancy smiles, new faces it's still the same hell hole.  Ever wonder why they always have NEW people working there every few months?" - JW 05/06

"American H-D is now under new ownership. Good leadership is what brings in customers, and I hope that continues at American H-D." - CO 08/06

"While the staff is generally extremely professional, had to leave my bike that I purchased there for 7 days to get a simple 1000k service done.  And this is after waiting a few weeks for the actual appointment.  I understand that shops get backed up, but that is not acceptable.  A month later, my Fuel Injection reported a trouble code and I called about getting it in to be looked at, and was again told that even after waiting 2 weeks for an appointment, I would be without a bike several days.  I decided that self-servicing is my best option until I can find a better dealer." - RW 08/06

"I took an 06 Ultra to Wildboar for the 20k service, up to this point they have done all my service without to many issues. I got a call from the service department in the morning saying that I had an inner primary seal leak would I like it fixed? When I dropped the bike off I told them about the discoloration of the top of my tranny cover, was told they would figure it out. Was told my bike was done and ready for pickup, went to pick it up, at that time and after $400 I was told the exhaust had a fine crack in it that is what caused the bluing on the tranny cover, I asked if it was fixed they said they didn't know if I wanted it fixed. I guess later in the day the phones quit working or something, I took the pipe off and found the fine crack to be finely cracked half way around the pipe. The mounting screw was still not put in, I am still not sure what I paid for up there, but I can assure them I will never set foot in Wildboar again." - GM 07/07

"I had my motor done to 95" with gear cams and heads when I picked up the bike the put chain drive back in I got 50 miles on the bike and the piston hit the valves I had to take to a different shop and have all re done I would not let them even change my oil from this point on I also asked for my money back and so far nothing!" - KD 10/07

"I've gotta give a big hat's off to the service people at ABC. Only because they were able to come out and pick my bike up the next day after I called.  They had it for less than a week and fixed the problem.  I'm not certain if the bike runs any better, but it does stay running now.  At least that\'s a start." - RS 12/06

"First met owner when he was also a BMW dealer. Was looking possibly for a Harley. This was when there was NO stock to be had. He explained that he sold for MRSP and only to people who actually ordered bike. Very straight forward. Went by dealership last Sept and he had Road Kings in STOCK! Talked to salesman who clearly knew his product line. Bought the King that day. Finance, delivery, and 1k service perfect. Owner is very available  He is very straight forward on Harley problems in the real world. Parts is very good. Goods and services are not free, but fairly priced. I live 2 miles from another dealer, but ride the 25 miles to ABC because of the attitude of the owner and staff." - TH 12/06