"After a visit to the showroom, I called the salesman next day to confirm price.  He called back and said their was a policy of not giving a price over the phone.  Kind of aggravating, but I bit and stopped by the next day. Salesperson took my info to manager.  After 20 minutes or so trying to sell me riding gear while waiting, I had a chance to sit down and discuss price.  Manager showed me offer sheet, price was approx $2500 above MSRP.  I told him no way, I already had an offer at 500 above MSRP..  He gave me story about how they have to buy their Harleys from other dealers, so they pass on the cost. I balked, and he went to see what he could do.  Came back $1000 over MSRP, so I walked. Getting bike from different dealer at MSRP." - JD 02/06

"I bought a 04 from Grand Canyon HD in Mayer AZ for about $2000 out the door less than Arrowhead Harley in Glendale AZ wanted. It was brand new and even the service is less than Arrowhead. If you want to save some $$ and have a nice ride too boot, run on up to Mayer, they are great people to deal with, honest and fair, plus I believe that the taxes are lower. I  tried several times to deal with Arrowhead since they are close to home, but they refuse to sell for MSRP." - JH 10/06

"Straight up dealer. Came to the bottom line - MSRP plus freight, tax etc. - and did it quickly. No high pressure sales tactics. Although they have changed hands from the old Chosa's, many of the same people are there, and they seem to treat customers well, like they always used to under the old name. Happiest, most honest Hog buying experience I've had in the Valley." - JW 06/06

"Recently bought a FLHT from Chester's, and over all it was a good buying experience . Sales personnel were all very helpful ,and friendly and did not TOTALLY IGNORE me as when it was under the previous ownership ! This is my third Harley purchased through a dealer in Arizona ,and my best. I have no idea about their service department." - RB 07/07

"Bought an 05 Springer and also bought an 03 Sportster there. Had a part fall off the Springer and they would NOT warranty it, because I did not fall for their expensive service and did my own service. So , understand that if you buy a NEW bike there, you must spend many other $$$$$ in their service." - BK 05/07

"We rode our Ultras 1700 miles to attend the AZ State HOG Rally. 100 miles from Tucson, electrical problems developed with 1998 Ultra. We had it towed to Harley-Davidson of Tucson on Saturday April 28 and didn't need it back until the following Saturday, May 5, (we had to leave Sunday to get back to work on Wednesday); service department said they were booked until May 7. We worked in the back lot and narrowed the problem down to a 6-inch area.....no one would come out to look. Returned on Monday April 30 and again explained we HAD to leave on the 6th. Still booked out to the 7th. With no other option, we had it towed to IronHorse dealer. Arrived at 1:30 on the 30th and it was ready to go at 4. There was a broken wire in the area we had pin-pointed. Very scary, and we didn't know WHAT we were going to do if we couldn't get my bike running....although dealer salesman suggested we buy a new bike." - CB 05/07

"Was looking for a new bike, tried talking with Tucson HD, but knew better. Tucson wanted $26,000.00 for a new 07 Road King Classic, then add on from there all the other high priced BS, even though MSRP was $18,300. They told me when I questioned them about the high starting price "That is only suggested MSRP." As if that justified their starting asking price of $26,000." - DM 09/07