"Steel H-D soaked me on a broken light on my flstc. Broken light bolt cost 28.75 to fix light on the road. I am from Bristol, VA." - WA 02/01

"Steel H-D in Chattanooga was sold in August '01 to the owners of Killer Creek H-D in Roswell, GA.  The new dealership in Chattanooga is named Thunder Creek H-D." - PD 12/01

"Thunder Creek  has a huge selection of motorcycles.  There seems to be every model on the sales floor and several colors of each.  They even have European models that a salesman told me they buy from England.  But the prices are way over MSRP, an 2002 FXD with no options is 15,995 Softail standard are just over 17,000 (I own a FXD so....) But if you want that dream bike, and want it now, they have it there and in this economy 20,000 isn't a lot of money anymore.  The only problem I see is Harley's motorclothes being made in China, I will pay for the name but not from there if I can help it.  And when I first started buying chrome it was made in the USA now Taiwan." -  JS 03/02

"On vacation.  Stopped in to buy engine oil and filters for my Harley and wife's.   I had my own tools along, asked the service dept. if I changed the oil and filters myself would they take the used oil.  No problem.   This is the BIGGEST Harley store/shop I've seen.  They sell Harleys only.    I didn't look at any of the Harleys on the floor, since new and newer used Harleys then mine are out of my price range." - NB 07/02

"I have been dealing with the Chattanooga based HD dealers for 17 years now. First Pates, then Steels and now Thunder Creek. I just bought a new 2002 Fatboy from them. To be honest, I was skeptical when a conglomerate bought them, as I was afraid they would lose there friendly, homey atmosphere. Steels was a fun place to ride because the staff all knew your name and they always had free hotdogs or food. They seemed  interested in you as a person not just your money. Harley promotes its "Genuine" theme and sincerity is not something that can be faked. I believe the Steel holdovers have taught the transferred and new associates the kind of service the customers have come to expect. I got a fair deal on my new Fatboy. I did have to negotiate it. With the 2003 coming in they were willing to listen and I had price quotes from out of state dealers on the same bike, so I had done my homework. They are not going to give them away and getting a good price is more the buyers responsibility than the dealers. Anyway, the treated me fair. Their entire staff from sales to service to parts has some outstanding people. I will remain a loyal customer." - JH 09/02

"I have been to this dealership several times and the finance specialist and salesman are all very impersonal and just interested in their bonuses for selling a bike.  They (the salesman) do not take a personal interest in their customers and act as though their crap doesn't stink.  If I were to buy another bike...it would be from a dealer who sells just above MSRP not one who jacks the price up $4000...I guess if I was selling this way I could drive a BMW too....buyer beware, check around and definitely check MSRP." - LL 02/02

"I moved to this area about 2 years ago with the US Army.  I own a 97 HD.  I have always taken it to authorized HD dealers for maintenance, parts and what ever.  In the past few years have had a couple services done at Appleton's, and purchased many in store items, approximately $2000 worth of business.  Their prices are always 12 - 15% over other HD shops around the country.  Have had to tolerate the unprofessional attitude of Appleton's employees, have heard bad rumors about their service department (not having a certified HD mechanic). This is what happened to cause me to never return, and to deter everyone I can to stay clear of Appleton's.  Ordered a Derby cover and inspection cover on Tuesday 20 Aug, clerk told me it would be in Friday but for sure Monday.  Called Friday, not here, wife took the 30 minute drive to Appleton's on Monday, (I had an appointment on Tuesday with a new motorcycle shop to install the covers) by the way the owner and partner use to be Appleton's mechanic (HD certified) but did not like the way management treated their employees and customer so opened their own shop. The parts were not in, I called Tuesday morning "no parts", called again Tuesday afternoon when UPS arrived "no parts", called again Wednesday morning "no parts", called Wednesday afternoon the Derby cover arrived, no inspection cover it was back ordered.  Wife picked up the derby cover and cancelled the other, called HD shop in Illinois, he overnight FedEx, it arrived today (23 hours after I called).  At no time during the 3 different clerks did one say sorry, give me a status, they just gave the impression that if I was not going to spend hundreds they were not interested. Where is the Harley quality control, I have experienced such a wide range of variations from shop to shop, (with the state tax not your control).  Why can I go in 1 shop and find a HD coat, and continue on my trip and 3 hours later find the same HD coat $80 less before tax and not on sale. I have discussed everything above with Appleton's, he just looked at me, with the look can this guy hurry up so I can sell something else." - RF 08/02

"In multiple trips to this dealer, had the same experience each time: ignored by the apathetic salespeople even while standing at the cash register waiting with hundreds of $$ in merchandise to check out. I was just giving the local dealer a chance after moving into the area. No longer. I'm voting with my money: it's back to buying online through H-D of Chicago or from independent parts suppliers." - KB 11/03

"I was ignored to point of feeling self-conscious. Maybe I was dressed wrong for the shop? Have to admit I was in uniform.  Had problems with a set of V&H pipes from another HD shop 8 months ago.  Had me leave the pipes with them, would not return phone calls, never seemed to get anyone that remembered the issue.  Finally after 2 weeks, went back after the mufflers, the parts manager (AFTER he had to look around for the pipe) said good luck but he has been pretty busy, lately. Asked about a 30k service on my 2001 Ultra, shop guy said that it shouldn't be too much cuz the 25k was the big expensive one. Most newbies know that a 5k is a 5k - no matter what number comes before it. Tried to get more info (packed bearings therefore the 20/40k are the big ones for my bike) and he said I was mistaken but should always be less than $3-400.  Sheesh, I should hope so! Down hill from there.  I'm a local soldier (LTC) and I always try to support the local businesses.  I can tell that a soldier is only a passing dollar - I'll be looking elsewhere - for service and competence." - JE 09/04

"Great experience with these folks on all aspects (sales, four bikes so far/merchandise and service). Although prices listed on bikes are way out there, they will make a deal, got my last two (05 Low Rider and 05 Superglide) at under MSRP. Service there was at 55 an hour and now that I am in MD I am looking at 80 an hour." - MH 12/04

""Tons of used bikes.  As high as they mark them up, they'll probably accumulate tons more." - PM 1/00

"Checked all of the dealers in Nashville area. Cool Springs is about the same over MSRP as the rest of the area dealers. At least they know what they have coming in and when (more than I can say for some area dealers). They have a huge selection of used bikes to choose. Nicest people that I talked to." - VL 1/00

"STEALER! After spending $200 bucks at an event at HD Cool Springs, I broke down in sight of the dealership - my positive battery cable broke.  I called asking if they could send someone out with battery cable - I was less than a mile away and they were leading rides right by me all day long.  They said my bike was too old and they didn't have part #; I said I only needed a 12 inch heavy gauge wire, with ring terminals on each end.  They said that they could give me the number of a tow truck, and they could probably fix it in two weeks!  R&B Cycle works GAVE me a battery cable - took me 10 minutes to repair!" - LJ 7/01

"Can't blame them for closing up New Years Eve at noon, just as I drove up. Seemed friendly enough, gave me a card.  Don't email them, I waited over a week for a price on a FLHT and ended up buying elsewhere.  Why put the addy on the site if they're not going to read their mail?" - RE 01/02

"Been riding Harleys 15 years.  This is BY FAR the ABSOLUTE WORST  $tealership I've ever seen.  Took my bike to them (5/13/02).  Had oil leak  that dripped on ground.  Needed top-end, requested Axtell pistons, 2500mi. service and few bolt-on things which I supplied.  Got an $1849 estimate and told it would be done in 2-3 weeks MAX.  After 7 weeks, I finally had enough of their LIES/EXCUSES and picked my bike up unfinished.  They didn't know how to fix it and used me for experimental project, at MY EXPENSE.  Mechanic admitted that nothing the tried, to solve my oil leak, had done any good.  Parts man said that when I brought bike in they were slow, but since then, new bikes were coming in that took priority.  Now, after 7 weeks of their incompetence and $3362.90 later (OUCH!!!).  Now my bike doesn't drip oil on the ground; it BLOWS oil all down the right side, on me and right saddlebag.  I'm sure this $tealership will deny this, but I have phone calls documented and recorded, conversations in person voice recorded and condition of my bike video-recorded. BUYERS had better BEWARE of this $tealership! Use Sill's in Paducah, KY." - BB 07/02

"Just bought an '03 Softail from Bumpus H-D.  I live in West Tennessee and checked as far east as Knoxville, as far north as Paducah, and south to Memphis and got the best deal from these guys.  The selection was better than any other dealership I've visited and the facility was immaculate - even the service department was spotless.  Most importantly, the sales staff was eager to serve.  I had three salesmen come up to me within a 10-minute period to ask to help me when they saw nobody else was waiting on me (the previous two left me alone because I told them I was just looking).  During the times I visited this dealership, they offered me test rides, gave me a tour of the facility, let my kids ride the toy Harley, and most importantly, made me feel welcome.  I looked at C&S in Nashville and Abernathy's in Union City and even the sales people who weren't busy would just look away when you walked by them, no matter how interested you appeared.  No high- pressure sales people, no cold shoulders, just the right amount of attention.  They even remember you by name when you come back in.  Thumbs up, five stars, etc." - JC 02/03

"By far the best purchasing experience I have ever had. Everyone at Bumpus was great from sales, accounting and service department. Bumpus was a little ways away from me so I bused in only to have one of their staff pick me up from the station and drop my at the H-D entrance. The whole experience (so called "your special day") was excellent. I was recommended to Bumpus and will recommend anyone else to go there as well. Financially, I got the bike I wanted at a price that couldn't be beat within the surrounding area as well as GA and AL. Customer service has been awesome. The list is endless. Highly recommended and will go back if the opportunity ever arises." - TD 03/03

"I purchased my 03 Heritage Classic from Bumpus HD of Jackson. From the first time I walked in the door, I could not ask to be treated any nicer, did not get any high pressure sales people and everyone in the building, from the owner to the receptionist, wanted to help in any way they could. The bike I wanted was not in stock nor on order yet they called one of their other stores and found one. In two days it was on the floor! Since I have taken possession of the I have received a personal thank you from the owner in the mail, several follow-up calls making sure everything was okay and when I walk in the door, I am greeted like a king and not as someone who is just a tire kicker. This dealer has to be one of the best dealerships in the HD system. Highly Recommended!" - KP 08/03

"While vacationing in Tennessee from Rhode Island, My 01 Roadking broke down 9 miles outside Jackson. I called HOG. roadside assistance and they flat bedded me to Bumpus of Jackson. When I arrived at the Jackson facility I was treated as if I were a life long customer. Impeccable service and the friendliest dealership I have ever visited in the 10 years I've owned a Harley. To the crew at Bumpus of Jackson, with the deepest gratitude, Thank you for being there and making the frustrating experience of breaking down on the roadside a pleasure." - FF 07/04

"The lady told me "2001 Sportster 883.... $7500, we just remodeled 2 stores, MSRP .... NO WAY!" OUCH!" - JL 8/01

"In early August of 2000, our Evo let go at 37,000 miles. I had been trading with Knoxville HD, so I called in to see if they could help us with the Official Harley remanufacturing process. I was told that that they could book me on October 8. I made the comment that that seemed to be quite a ways away, and was told that most people wait till winter to rebuild their motors, anyway. I called Smith Bros. in Johnson City. I had never traded with them before. They took me in the next day, and within 3 weeks, we were back on the road." - EM 08/02

"I purchased a new RKC from them in August.  Was in the shop in April and no one there even acted like they knew me, not even the salesman I bought the bike from.  There is a new dealer closer to me now and I will be giving them ALL my business." - JG 05/03

"Just bought a 2001 Road King Classic - The people up in Knoxville HD did everything they said they would do.  Very pleased.  Their price was about $1,500 less than local dealers.  Best price in the Middle Tennessee area.  I would return again, no question!" - DH 3/01

"They are very nice, but they don't charge 1500 over retail I am on a waiting list for a Superglide, without anything and in black the cost is 13300 now subtract 11470 and you get 1830. Fuzzy math I guess.  Any other brand bike I have priced is the same as the web price states.  But they are cheaper than Steel in Chattanooga.  But Harley is what it is, and there are a lot of us mid-life guys out here." - JS 4/01

"Bought a Pearl White Fat Boy at Knoxville H-D in June. Very happy with transaction. Sales person was very helpful and knowledgeable. Service department has been great (check engine light came on and they worked me in immediately) turned out nothing was wrong. Parts department, well they don't stock it all but will order it for you, (back order on several items). Super good attitude from all there. The new 88 twin is awesome!" - RL 7/01

"To make a long story short, we purchased a used 1989 FLSTC under pressure of a salesman that made sure we knew we had better jump because it was such a great deal and their service dept had Gone Through It, it was road ready except cleaning up and he could save us a thousand if we hurried. We hurried, the crooks knew the bike was a trashed out junker. We had to order new reman. engine and all electrical, primary chain, and other parts too numerous to list here, now this old junker has cost us over $17,000.00 and a year of heartaches because they are thieves. Our first Harley will be our last because we could never afford another after this one stinking rip off. and yes, we have filed complaints with every BBB, HD Consumer affairs, etc. and they reply by saying my wife and I are having buyers remorse, nothing wrong with the bike. you can refer to the RipoffReport.com for a more detailed explanation. We can offer copies of the owners letters admitting Misrepresentation if you don't wish to believe us. Our service work, engine etc. was done by STEELS so we have all the receipts to show they (Knoxville HD) lie, cheat and steal to make a buck" - RM 9/01

DEALER REBUTTAL of RM 9/01: "This customer purchased this motorcycle as a used unit shortly after we received it for sale. We never had a chance to detail it or verify the condition and therefore we sold it at less than market value.($2,000 less than our normal pricing). After he started complaining, we offered to inspect the motorcycle and give him our opinion as to condition, however he never returned for any reason. He only complained and wrote letters to everyone asking them to do something for him. His only option was "Give me my money back".  Even though he purchased the motorcycle as-is where-is (he signed a statement to that), why would you not take a purchase that you though had a problem back to the selling dealer and see if there was not something that could be worked out. Not saying we would have made any offer, but if he had made any contact in person and we did make an offer, the costs to him or us would have been much less than what he is claiming. ($3,000 for a rebuilt engine when H-D rebuilds them for $1,995 and other inflated costs). This person is complaining  about something to which we had no control after his purchase. He knew the condition, the terms of the sale and that it was a 12 year old motorcycle." - Knoxville H-D

"Purchased my 2001 Superglide in early summer and have enjoyed it The problems I have had are service related.  I arranged for the dealer to put on a sissy bar, this was done with my 10% discount.  Problem number one was it wasn't the one I ordered, no big deal but it was up to me to do the leg work required to fix the problem.  They have the service department located separate to the sales floor, were parts are sold.  Now after only a few days there is rust present on the hardware where the side plates were removed.  Once told this in the follow up call I am promised that the owner says all will be taken care of, now two months later I was told at the service area there is nothing they can do it just happens to these things. Not sure the right hand knows..etc." - JS 10/01

"I bought a 2002 Roadking from  dealer 5 month ago. Nice people. salesman and credit dept. went out of their way to clear  up credit error so I could get the bike I wanted. great service dept. they only charged 1000 over MSRP, but they gave me a year of free schedule maintenance that would have cost me a thousand or more." - JH 07/02

"In early August of 2000, our Evo let go at 37,000 miles. I had been trading with Knoxville HD, so I called in to see if they could help us with the Official Harley remanufacturing process. I was told that that they could book me on October 8. I made the comment that that seemed to be quite a ways away, and was told that most people wait till winter to rebuild their motors, anyway. I called Smith Bros. in Johnson City. I had never traded with them before. They took me in the next day, and within 3 weeks, we were back on the road." - EM 08/02

"After shopping around at several Harley dealerships in and around my area and also checking out internet prices, I was told by a friend to check out Harley of Knoxville. At this point I was wondering if I ever would own a Harley, since all the dealerships that I had visited wanted anywhere from $2,500 to a highest price of $3,500(at Smith Brothers Harley in Johnson City) over MSRP. To make a long story short, I traveled to Knoxville H-D, ordered the bike I wanted, it came in 4 weeks later, when they said it would and was in perfect condition. I bought my new Harley at a fair price with no unwanted add-ons and was given 1 year of free maintenance. The salesman was very professional in every way. He spent a great deal of time going over every aspect of operating my new bike. Also he took the time to go over safety tips. I have bought countless automobiles over the years and buying my new Harley was by far the best and most enjoyable buying experience of all. The salesman as called me 3 times since I bought my new bike to see how me and the new bike was doing. He didn't have to do this and surely he knows that I'm not in the market to purchase another new bike any time soon. I think he values me as a new customer. A Totally satisfied customer." - RH 12/02

"Gold wrench folks ... sales people seem to be always on hand, and not pushy... and really work with even new buyers ... They work off a list, but often have new bikes on the floor too and a good selection of used scoots. Prices vary on mark up but in my experience average $1500... but that's true at trade in too. It's a market value thing. Parts folks are knowledgeable. No complaints with service and the new place on Whitten road is beautiful. I've bought 4 bikes from them ... guess that says it all." - KS 4/01

"I was impressed by the dealership (building and showcase) The parts department on the other hand didn't have what I'd consider very basic parts. I needed rear shocks and a set of axle adjusters for my '93 1200 Sporty. My buddy needed an oil pressure indicating light for his '93 Sporty. They had none of these parts. We were there from out of town. I had ridden from Georgia and called from within 5 min. drive and asked them to stay open for about 10 min. past closing on Saturday and was told "Sorry, you'll have to come in tomorrow". Well, it's a good thing that I had planned on staying over night anyway. When I rode across town on Sun., (35 mi.) Stood in line at the parts desk for 30 minutes and I found out that they didn't have anything I needed anyway!!! By then, it was too late to ride on to New Orleans and cost me an extra day in Memphis. Thanks a lot Bumpus!" - MH 7/01

"Bumpus Harley Davidson has been a very good experience for me.  Just bought a 02 Softail Standard. My price was $1500 over MSRP.  At the time of purchase, my accessories were 10% off and they gave me 4 hrs labor.  This may not be the most absolute best price in the country, but they treat you like your business is truly appreciated. I had a rattling sound coming from the rear pulley area, so I called them to tell them I was coming on a certain day.( I live 150 miles away) I arrived at 10:00am, rolled my bike in, went and ate lunch and was ready to go with a bike that was fixed by 12:00.  They truly made a possibly bad experience a good one.  I highly recommend them!  The dealership is beautiful and top notch." - PC 05/02

"After having the dealership in my hometown of Jackson, MS REFUSE to perform recall/warranty work on my Buell S1 (even after HD/Buell customer service called them) I agreed to transport my bike to Memphis for them to perform the work.  The folks in Memphis could not have been nicer or more accommodating...even apologetic for my local dealer.  They pre-ordered parts so I would not have too much down time.  They did a thorough inspection of non-recall/warranty items and provided me with a list of suggested repairs/maintenance items without me feeling like they were trying to force me into anything.  They even stored my scooter free of charge when I was unexpectedly delayed in picking it up.  I needed some parts for one of my other bikes and though they did not have them in stock they ordered them on the spot and shipped to me timely.  Work was of exceptional quality. They did what they said and didn't charge me a dime for the recall/warranty repairs. Beautiful showroom, flawless shop, friendly and helpful parts and service personnel." - JP 07/02

"While on a trip 800 miles from home this dealership WOULD NOT HELP ME with a break down. Their excuse was that they were closing in 30 minutes and wouldn't have time to help me. We were staying in horn lake ms which is 20 minutes away from there dealer ship. The dealer in horn lake was closed that day so I had no choice but to try these people. They failed miserably." - RC 01/03

"My wife and I limped into this dealership in late May with serious engine problems on our '97 Ultra.  We were in the first week of a 3-week cross-country trip, and for awhile it looked as though we would have to abandon our vacation plans.  Faced with the choice of a factory re-manufacture or a dealership rebuild, we elected the latter (at the same price), and Bumpus had us on the road in 8 days.  OK, we did not get the one-year warranty or new powder coat that would have come with a factory remanufacture, but we did more-or-less salvage our vacation.  We were extremely impressed with their courtesy, honesty, skill, and helpfulness.  I cannot say enough about how pleased we were with this outfit, and -- best of all -- 1900 miles later the engine is running well.  RECOMMENDED." - KS 06/03

"In June 1999 I bought my first HD from Colboch's. Since that time, I have had absolutely no regrets. All my chrome, leather and aftermarket parts came through them. They do all the service work on my bike, unless I am traveling. It was 5 years old this last June and I have ridden it over 90,000 miles. When I did have a problem while traveling, the service department talked with me on my cell phone and pointed me at a fix. They serve free, home cooked lunches to all their customers.. .that's right, I said FREE. I will never forget the HOG chapter having a ride on Sunday. They met at the dealership which is usually closed. They opened the dealership just for those going on the ride. While there, I noticed the service manager at his desk. When I ask him why, he said one of their good customers could not pick his bike up on Saturday so he came in to deliver it to him on Sunday. In July 2004 I took delivery of a new Road King. They sold it to me at MSRP. I travel all over the U.S and have been in dozens of dealers. None of them shine better than Colboch." - DH 09/04

"I live about 2 minutes away from Coulbochs HD and when I was ready to buy I bike. I went there 3 different times. I spoke to 2 different salesmen at the time. I told them what I wanted and both said no I could not get what I wanted and shrugged me off. Maybe they did not take me seriously because I drive an old Suzuki Samari to work and back and that's what I pulled up in. It was not like they where busy doing anything I was the only customer in place. I knew I could get the bike the way I wanted it, I saw all the parts in the catalogue. I was talking about an additional $3500 worth of parts. So the 3rd time the sales thumbed through the catalogue and said no they could not do it. I went to Knoxville HD and bought the bike they way I wanted it, no big deal to them. I have since bought about $1500 worth of items from Coulbochs, The parts guys are pretty helpful except for one occasion and I do not want to go there at this time." - KM 09/05

"I now have 3200 miles on my Buell, and almost a year of experience with Bumpus in Murfreesboro.  Their service and parts department are outstanding.  They have a nice selection of SE  and aftermarket chrome dress up items on the walls and a large selection of motor clothes.  The staff there remember who you are and call you by name most of the time.  The service manager gave me his air-box cover when I cracked mine open after lowsiding.  I have to ride in from N. Alabama to have the bike serviced and they always get mine done within a few hours." - PB 5/01

"Just bought my 2nd bike from at Bumpus, a black 2003 Ultra Classic. All the folks are great, they care about you. The prices are very competitive and I am very, very  pleased. The Service Department knows what they are doing and will help you if you have a problem. They won't ignore you. Give these guys a shot if your in the market for a new/used scoot, service, chrome, parts or motor clothes." - KS 10/02

"Picked up a 2002 Heritage today from the guys at Murfreesboro. Did research for three months before purchase and they were as competitive as anyone, more so since they got my business. Great bunch there, no pressure and no BS. No attitudes, just help, appreciation and friendliness. I'd recommend them to anyone. Several of my friends have bought there as well and no one is complaining. If you're shopping, give them a look." - BR 02/03

"I ride a '97 Heritage Softail Classic that I did not buy from Bumpus HD, but from a friend in Fort Lauderdale. However, when I go to Bumpus for service, they treat me as if I've bought 10 bikes from them. Recently, after an unfortunate incident that resulted in my bike being dropped on its right side, shattering the windshield, bending the handlebars, breaking front brake lever and various other minor dings, I took the bike to Bumpus. Trying to keep the bill as low as possible, I had asked to install only a replacement windshield glass on the existing bracket. When I went to pick the bike up, I found a whole new windshield kit had been installed, raising the price substantially. When I pointed this out, the service guy was very apologetic and went to find the guy who checked me in to see what happened. Never did decide what the communication breakdown was. Bottom line was, the service guy adjusted labor charges and gave me discounts on all the parts to the point that it ended up actually costing me a little less than it would have had it been done the way it was intended.  Having moved from Memphis a few years back, I've also had my bike serviced at Bumpus HD there. Same story. They treat you like family.  From all appearances, this trait runs true through all their dealerships. - AB 07/05

"Bought a new sporty , they do not shuck and jive you like the other dealer I have dealt with in Tennessee. Sell at retail, Gladly ride the extra miles to deal with them.. will even sell take off stuff cheap if you need it, very good folks." - FP 11/05

"This is a great Dealership.  They care about their customers, and stand behind what they sell.  They have always taken care of me, and are always looking to give me a good deal!  Great service at a great price.  I don't go to any of the other dealers in Nashville!  HIGHLY RECOMMENDED!  The food is also great!" - LJ 7/01

"Well, it's been a few months since we've bought our Softail from Boswell's and that's why we have waited to post this on the internet for other viewers to peruse.  Call it a motorcycle purchase evaluation period.  My wife and I experienced a wonderful and professional purchase from Boswell's.  Very friendly were the service/parts staff, salesmen and the owner himself.  A family oriented transaction. In other words, they know who you are when you walk back in several months later.  Saved us approximately $2000 + with our purchase and kept promises as stated.  Definitely a dealer you would want to consider or, driving into Nashville- stop by to share the experience and you'll see what we mean.  Kudos to this dealership." - TP 7/01

"Stopped in & asked about a 2002 standard, salesman said $ 16,250. I said seems about $2500 over MSRP, take it or leave it. They had a nice dealership but the bike prices were a little to high. Also had a used FLH on floor with a puddle of oil under it. I caught salesman wiping it up." - ML 11/01

"Boswells gives Harley a bad name. This is the worst dealership should something go wrong. The Buell I purchased from them 8/2001 was a lemon. They couldn't fix it. I had to call Harley headquarters to get them to look at it. The Engineer who came down to look at my bike said that he'd dealt with Boswells before. He recommended Bumpus in Murfreesboro as being a more professional dealer. I'd advise anyone to spend their money elsewhere." - SM 02/02

"Sunday night a group of us were pulling in to a local watering hole after a full day of riding.  As we pulled in, one of the bikes drive belt snapped.  We pushed the bike into the parking lot, and someone suggested calling the owner of Boswell’s (at home on a Sunday night) to see if he could pick up the bike to take with him to the dealership the next morning.  About 30 minutes later, the owner pulled up in his own personal pickup, helped load the bike, and took the stranded couple home.  Of course Boswell’s is a business, and they wouldn’t be in business long if they gave everything away for free, but as far as friendliness, and caring about their customers, it doesn’t get any better. This guy owns 3 dealerships in Tennessee, and his customers still feel close enough to him to call him at home, on a Sunday night, and ask him for a favor.  How many businesses, of any kind, can you say that about?  Hats off to Boswell’s." - PM 06/02

"C & S Harley in Nashville, TN sells for $3000.00 and up over MSRP.  Used bikes priced accordingly. Stealership will not give a decent value for a trade-in." - GG 10/99

"Keep both eyes open when dealing with these guys.  I won an eBay auction for some saddlebags, but because I had initially contacted them by email, they wouldn't give me the ebay price, and it became a "let's make a deal" situation.  After we negotiated a new price, they tacked on an additional shipping fee, saying that their costs had gone up.  Finally, they took a month to ship them after payment (and two emails).  The transaction was not worth the aggravation." - JF 05/03

"Purchased a used Fatboy from this dealership. When I inquired about the past history of this motorcycle I was given the run around. "We take in so many trades we can't keep track of all the history", was one of the responses to my many requests. Also heard "We'll look into it..". I never received a satisfactory response to my multitude of requests for past information. It wasn't until the final paperwork was being completed that I saw an Arizona repossession title in the pile. I was buying a bike that had been repossessed and after all this the motorcycle came with NO WARRANTY! I could purchase an extended warranty for $1400. BEWARE OF C&S Harley Davidson. - ME 10/05

"Looking for an '02 FLHT and they had one on the floor, $1300 over MSRP (marked down from $1900 over) + $1000 worth of add-ons I didn't want. Didn't bother asking about ordering one that wasn't "pre-personalized".  I'll let someone else help them pay for their new boutique building." - RE 01/02

"I bought an '01 Deuce from the owner in Apr. '01, it had approx. $1400 in extras already on it. According to what Deuces were selling for elsewhere, I got a very good deal. And he gave me the usual Hog member's 15% off of the extras. Sure, he made big money on the bike and the accessories (but not what some dealers get) but without profit he wouldn't be there long. As for the employees, they've been very pleasant to deal with." - LD 03/02

"Walked in to Abernathy's a couple of weeks ago. Stayed and looked around at bikes and apparel and accessories for about a hour. No one ever acknowledged I was even in the world, much less in their building. Had to stand at the checkout counter for 15 minutes just to but a t-shirt. There was no line. No one was available. Won't have to worry about me spending time or money at this dealership!" - KP 09/03

"Looks like they're building a new building across the street.  Maybe to separate the H-D from the other brands that they sell.  From the looks of the prices for both new and used bikes, I bet they pay cash for that new building.  I was in there for about a half-hour, not one person said howdy or anything." - TH 06/04