"This dealer only sells to people who live "in their market area" (Pa, Oh, & WV.)" - DG 01/02

"According to well known motorcycle publication, this dealer sells new Harleys at or near MSRP"

"Bought a 2003 Road King at Vreeland's HD.  I am from NC and they were the only dealer I could find that was willing to deal with someone from out of state and sell the bike at MSRP.  I looked from FL all the way up the east coast until I found Vreeland's.  Everyone else had some kind of condition, like I had to take an extended warranty, buy so much worth of accessories, just said they wouldn't deal with someone out of state or was selling it any where from $1000 up, over MSRP because they said they could.  Many dealers ( sales people, including some owners ) were arrogant and showed very little if any customer service skills.  When I picked up the bike they went over every little detail and even tied it down on my trailer.  Everyone at the dealer, owner, salesperson, service technician, parts and accessory persons, I met was nice, courteous and genuinely interested in helping or just talking.  My experience was a very pleasant one and I would highly recommend them." - FR 04/03

"I just ordered a 2002 FLHT-C from these guys.  I would characterize them as a small dealer in a big building.  The salesman made me feel very comfortable and took plenty of time to answer my questions.  They sell for MSRP but add $340 for dealer prep, which is a little high in this area. They also offer a nice discount on extras purchased within 30 days of the delivery.  Their waiting list was the shortest in this area by a nice margin.  Huge showroom with lots of accessories and a large service department. Good dealer." - KC 4/01

"I've only bought parts from them but their counter people are top notch.  Super knowledgeable, courteous, patient.  I had to return two passing lamps that were broke out of the box and there were no questions....they replaced them (even installed them into the shells for me while doing the paperwork.  Other parts I've bought have always been correct, never got the wrong part.  I'm mid-point between four HD dealers and they now get all my business." - DD 03/02

"Owner has a beautiful new facility with top notch equipment including a dyno. However, they have the attitude of the only shop within an hour drive and it shows. Bike prices are averaging 500-1000 more than other shops thanks to there BS fees.  They're quick to bad mouth other shops and the owner was actually quoted at a bar as saying "if they don't hurt when they leave I didn't hammer (not actual) them enough." - MS 03/02

"Thought I might drop a e-mail to you about my recent purchase. After 12yr's of doing without I finally got back in the saddle! I bought a 2002 FXDWG. I went to #1 Cycle Center.  They were the best bunch of people you would want to deal with. The owners, to all the salespeople treated me very well. #1 has a friendly and customer oriented shop. The gang at #1 are all #1 with me!" - TC 04/02

"Just purchased a 2003 Deuce from No. 1 Cycle Center. This is my first HD. I was treated great from day one. I was given the "out the door price" up front. Price was MSRP plus 350 for set up and 595 for shipping.  Salesman, service and parts guys all took the time to show me different bikes and accessories. I have no complaints about the whole Harley Davidson experience.  Several colleagues drive past another HD Dealer to buy here." - SF 08/02

"Just bought a 2003 Road King Classic, my first bike but definitely not my last from #1 Cycle Center. All the employees treated me great from the time I walked in the door until I rode out with my bike. I was taken around by my salesman to meet all the department managers, where I was given free items by each department. I was even introduced to the owner. All the employees were very professional and informative and didn't talk down to me since I was a new rider. I got the bike for MSRP, which from what I understand is rare for an HD dealer. All the accessories and riding gear I wanted were in stock. The service department was spotless and I got my accessories put on within hours of my bike's arrival and rode it home the same day it came in, a week ahead of schedule. I will definitely buy my next bike from #1. I just stopped in again yesterday and they had over 100 bikes available." - JS 10/02

"We have owned our Harley for 2 years, purchased at another dealer.  We just picked up a used '74 Sportster, in beautiful shape, so that my wife and I can both ride.  We drive over 40 miles to get to the #1 dealership.  The staff and service are the best we have encountered.  They are professional, friendly, and really know their business.  We have checked out other dealerships for their service and prices...#1 continues to beat them all.  We recommend #1 to all our co-horts on bikes.  If you are looking for a new or used Harley; you are in need of parts, accessories or motorclothes; or you are in need of service then your stop should be the #1 Cycle Center....they are the best in the business." - RF 05/03

"My husband and I wanted to learn to ride last summer, so we stopped by #1 for information.  We were greeted warmly & with respect - they told us how to sign up for the MSF course, helped us pick out and set up our bikes, sold them to us at MSRP, & got them here for us 3 months earlier than we'd originally asked for.  As ignorant newbies, they could have totally ripped us off.  Instead, the sales, parts, service & clothing staff have given freely of their time & knowledge, consistently steering us to the right choices rather than always the most expensive ones.  The more I've learned about bikes & other dealers, the more impressed I am with how well they've taken care of us, besides just being unbelievably NICE people to deal with. Everyone there has gone "the extra mile" in every single interaction. Professional, knowledgeable, customer-oriented, with great hearts -- you couldn't ask for more." - VB 05/03

"Bought a 96  Road king in October  of 03 from these guys , the owners manual was missing the salesman promised to get me one . Three calls and 4 months later still do not have it .feel  cheated." - NA 01/04

"We had purchased a new Harley a few years ago from a competing dealer.  #1 Cycle has always made us feel at home, and very helpful with our questions and problems.  We elected to buy our new '05 from them and the experience has been exceptional.  The parts, service, and sales staff have been wonderful to work with.  Definitely above the call considering we were not "their" bike customer, but always felt like we were." - BS 02/05

"I e-mailed this dealer inquiring as to the availability of 2004 models, indicating options, colors, etc. and received a prompt reply.  "Yes Mr. So&So", "Thank you for your inquiry, a representative will contact you shortly in order to discuss your request personally".  That was a month ago and no dice.  Oh well...guess I will spend my cash elsewhere." - JK 07/04

"Small multi-brand dealer and Honda auto dealership - I talked to Steve on 9/3/99 looking specifically for a Sinister Blue FLHTCUI. They sell @ MSRP from a list. Yesterday (3/20/00) he called with the bike I wanted at the price I wanted to pay. 15% off accessories at time of purchase, 10% discount after that. They also include the 1000-mile first service with the deal and will knock 20% off helmets with the sale. This is the first dealer that actually made me feel like they WANTED my business and were willing to go the extra mile to earn it. Now THAT'S different! I'm getting my deposit back from a closer dealer that insisted on numerous accessories. I was expecting delivery next week but I'd rather do business with someone that treats me like a valued customer." - TM 3/00

"Hi just wanted to say thank you , thank you to the Special People at Apple H-D. Special people make all the difference It's a jungle out there but on my new 2003 Sportster I'm a Tiger! - MB 04/03

"I am 20 years old and ride a 2003 Superglide. I bought the bike at Apple H-D. I had owner himself as a salesman and I think he is a little pushy, in a sense he told me what bike I had to buy. I knew i wanted a Superglide but i failed to tell him that. I was getting a Superglide because it was the cheapest of the big twin and a bike I could build into my own. I tried to look around but was intercepted every time. I still bought my bike there because it was the only one around in gunmetal pearl in stock that I could get in a short amount of time. For that reason and that reason alone I now buy my parts from #1 Cycle Center." - BS 02/05

"I recently bought a 2005 FLSTFI from Apple H-D.  When I first went there, I wasn't sure whether I wanted a FXDWG or a FLSTFI.  The sales staff was very helpful and patient, even though I visited the dealership several times before I made a commitment.  The owner, himself, provided me with a lot of information and ultimately, I realized that I would not be as comfortable taking a FXDWG on long rides.  I was very impressed to see a business owner spend that much time working with a customer.  Since the purchase of my bike, I have put 3K+ on it!  The guys in the Service Department have been great!  I get all of my work done at Apple because their techs do great work.  I visited other dealers in the area, when I was looking for a bike.  Most of them seemed to have hidden costs attached and none of them seemed to want to talk much, unless I gave them money or filled out a credit application.  I tell all my friends that are looking to buy a bike to go to Apple." - SA 10/05

"a short waiting list and msrp" - MS 1/00

"Sold me my bike at MSRP with only a little wait which was exceptional considering how much bikes at almost all the other nearby stealers are marked up. But what really makes you want to part with your cash here is that everyone is so helpful and friendly. My salesman (Jim) made sure I was going to get on a bike, Parts guys are cool and the owner, Stretch, always walks around taking time to talk to everyone in the store." - LM 5/00

"I purchased my 2000 Road King from Smaltz's H-D. They sell at MSRP and have been wonderful to deal with. I strongly recommend that if you can pay a visit to this store, bring your checkbook. The entire staff are there to serve their customers and the new store is great. So, stop by and tell them one of their customers "Larry" recommended that you stop by!! You'll be totally satisfied with the service from Sales, Parts, Service, and Management." - LF 02/01

"Sells at MSRP, gives discounts to HOG members. The best sales and service you will ever find. All personnel ride or race and really know what they are doing; they install performance parts and kits from Harley and Zippers, at reasonable prices! Did an absolutely first class job for me and everyone I know." - VK 02/01

"Started shopping for an '02 Road King late in August.  Called Smaltz's on the advice of a friend and was told there were two of exactly what I wanted coming in the late fall.  The salesman said just stop in with $500 refundable and I could put my name on one for MSRP plus freight and set up. Now--being from the Mike's Famous HD area --this sounded too good to be true. Rode out the next day and I'm happy to say it was all true.  I picked up my new bike in November and have been smiling ever since.  They even consigned and sold my 'Glide in the off season which was a big bonus.  From deposit to delivery Smaltz's has been one fantastic place to do business. No list's, no fluff, no hype, just great service from great people at a great place." - BB 12/01

"I started having some engine trouble on the return leg of my run to the Rock and Roll Hall of Fame in Cleveland a couple years ago.  I limped in to Erie H-D and approached the service counter with great apprehension.  After explaining the problem and the fact that I was 600 miles from home, the service manager had one of his guys drop what he was doing and start working on my bike.  Intake seals and ignition wires were replaced under warranty.  The guys were terrific and didn't even mind me hanging around the shop while they worked.  Too bad I don't live nearby... I'd give them all my business." - CR 04/02

"It was 11pm and we were traveling Rt. 90 on our way to Michigan when the clutch gave out on our 1996 Road King. What stunned us was that we had just had the clutch replaced 4 days earlier. Needless to say we were steamed that we were stuck. After being rescued and resting overnight, we called the Harley shop at 7:30 am Saturday morning and someone picked up the phone. We were amazed! She told us that the remaining staff wouldn't be in until 8:30, but that she would have someone out to pick us up ASAP. Sure enough at 8:45am the truck and Harley trailer rolled in, picked us up, loaded the bike and had us back to the shop by 9 am when the shop opened. The service department immediately took the bike in and determined that the clutch was indeed shot. They called the shop that we had had the work done in, explained what they found and made arrangements that all work would be covered. While we were waiting for them to replace the clutch the salesmen entertained us with Harley tales, news of upcoming events at the PA Hog Rally and as those conversations wound down, they wheeled out a Dresser and offered us the use of it to take a ride around the State Park a few miles away. When we returned the bike was repaired. As we got underway again, both my boyfriend and I expressed what a great experience it had been to break down in Erie, PA. Thank you, Erie Harley for your commitment to excellent customer service. With the hospitable atmosphere of the city, we were sure that the State HOG rally would be enjoyed by all attendees." - MH 08/02

"This is one of those "boutique" dealerships.  Very few bikes, but lots of nick-nacks, expensive clothes and general junk.  Parts guys are OK, but they stock NOTHING for older bikes (like my old Shovelhead) and not much for my '91 FLHT." - JO 10/01

"We cannot say enough good things about this dealership.  We have visited there for new bike questions, parts, and motorclothes and always left with the WOW! feeling.  Ideal new location, beautiful setting and awesome store layout.  Huge inventory of everything.  Staff must know what it means to please the customer, very informative - friendly - attentive - thorough. They sell Harleys at MSRP!  If the service department meets the same standard as the rest of the store, then you have the PERFECT DEALERSHIP!" - GA 07/02

"We called Battlefield H-D for a service appt. The phone rang and rang for several hours with no answer and then when we got through to someone, they put us on HOLD for the service dept.  After hanging on the line with no answer for about 15 mins, finally hung up, called back about an hour later and still could get no answer at the service dept. so we left a message for the service dept. to return our call.  The next afternoon some guy called.  He proceed to tell me that my husband had *just called about 5 minutes ago* and he was returning the call.  I told him that was not true that we had called yesterday, a full 24 hours ago!  When he took the bike in to get the brake job done, he told them about how we had been placed on HOLD and then had no return call for 24 hours and they apologized. So they do the brake work OK, but upon releasing the bike, they report that there's a short in the electrical system.  Our bike had never had any erratic short problems before and never had we experienced it not starting.  But after the brakes were done, all of a sudden after the bike was parked in the garage overnight, the next day it would not start.  How strange that this short never gave  us a problem  UNTIL the brakes were worked on.  Several days later someone called with a follow-up call from Battlefield H-D wanting to know how their service was and if we were satisfied.  My husband told the caller, yes, the brakes are fine now, but your service dept. had reported there being a "short" which we need to set up an appt. to have looked at.  It was offered by the called to have the service dept. call us back.  That would be fine. Later that afternoon, I answer the phone and it was someone from Battlefield H-D.  This guy proceeds to tell me he has a message there that we have a brake problem and need to make an appt.  WHAT?  We have no brake problem and never said any such thing to the first caller!  Strange.  Very very strange. We will give this dealer ONE MORE chance, but I have to wonder what the next big expensive problem will be that all of a sudden develops while they are fixing the short?" - LW 10/04

"What can you say about a Dealership that truly does take care of the customer. I Drove 100 Miles just to meet Co-Owner, and he truly did right by me. No BS, "Are you sure that you want this type of bike, are you sure of this and that?" The lack of pressure, and the true commitment to the customer. I could be living in Alaska, and I would still buy from Spirit H-D. Heck, when I went to pick up my new bike, they had called me to say that a recall had come from Milwaukee, and I wouldn't be able to ride it. The bike was paid for, paperwork done, and signed. But they were looking out for me. Keep it up!!!" - BI 01/02

"Nothing but a bunch of good people here. It is rare anymore to feel appreciated, as a paying customer should be.  The sales and service staff are all very professional.  When I first moved into the area, I visited their little store because I was looking to upgrade to a new Ultra.  The old store was small, crowded, and wasn't real impressive.  But the owners were great.  I bought my new Ultra for MSRP, and even sold my old FXDWG to them because the offered me more then it was worth for me to detail and sell privately.  I recommend these folks to anyone.  Spirit has also moved into a new spacious facility." - BN 02/02

"Purchased new '06 Street Glide. Added over 5K in HD accessories. Bike never made it off the lot before problems begin. I couldn't get my toe under the new shifter (small problem) Check engine light came on. Dealer looked at bike immediately. Corrected shifter, but couldn't determine what the check engine light code was for. Told me to return for 1st service and they would fix light at that time. Bike is now in the shop for three weeks and they still haven't fixed it. I have received ONE telephone call from dealership in three weeks. Service Manager stated that they do not know how to fix the bike. They have remapped ECM, installed new ECM and now have ordered an actuator and cable. Spoke with General Manager and Service Manager. Neither has accepted any responsibility for correcting the problem. Their position is that when Harley tells them how to fix it, they will.  Until then....too bad. I wouldn't buy or service there again given any type of choice." - JY 11/05 

"Baer Sport Center is the kind of dealership that gives HD a good name. The folks there are kind, helpful and most importantly, they're in business because they love motorcycling, not money. The prices are fair, and the service consistently good. They are very community-minded and do whatever they can help out. I have been a customer for over 15 years, and the fact that I live only 3 miles from another HD dealership but travel over 100 miles each way to spend my money at Baer's should tell you just how great they are!" - CT  4/01

"These people are the best. Have a great discount system and a large inventory of P&A and used Harleys. Will order from MOCO or another dealer to get you what you want. New bikes at MSRP." - JF 04/03

"According to well known motorcycle publication, this dealer sells new Harleys at or near MSRP"

"Brian's HD is fantastic! My 4th bike just came in. It was prepped perfectly. Their customer service is always helpful. The new 88 is really cool. this bike runs well right out of the box. The best part is all the custom stuff I got was discounted 10%.Everybody said I would have to wait forever to get my new bike. They were wrong. It came in exactly when  I was told it would. Now I just hope it does not snow. I want to ride all winter!" - MK 12/99

"All right a 1 year mark on the Fat Boy that Santa brought to me. I've got around 7500 miles on it now and have had it serviced 2x at Brian's. The service has been no less than excellent, they did ***ALL*** the required items as per the factory manual. They even did it while I waited both times the techs were free to tell me what was happening and what they were doing, can't say enough about quality service and people who care about their customers. PS I do not work for the dealer and am in no way related, except they are all my brothers now." - GM 1/00

"Very nice - I called on two occasions once in July and today - 8/8/02 and spoke to a sales person Jack. He was very nice - never knew it was me calling both times. They sell MSRP waiting time is 3-6 months for a RK Classic . Jack was very nice not pushy to get a sale. I explained I would like delivery after winter like April, he suggested I come down in November. I explained I don't want delivery in the middle of the winter and he understood. NO pressure or attitude. I will order from Jacks HD in Langhorne PA" - BP 08/02

"I bought a Y2k XL1200Custom from them 3 years ago at MSRP and they bent over backwards for me. It had a few problems but they handled them all with the utmost courtesy, even picking the bike up in their enclosed trailer. They even gave me a $100 gift certificate to apologize for an error in diagnostics. They now do all the service on my FXDL even though Dean's HD is only 5 miles away. They have numerous open houses and free lunches. They get my vote." - CC 02/03

"I just had an extensive upgrade done to my 02 FB at Brian's Harley. I have to say the quality and concern that Brian's service dept. had is second to none. The job they did was no less than perfect and they really took care of the bike like it was there own. This was a different experience that I received compared to the dealer that sold me the bike and could care less about customer service. There newly expanded 48,000 sq ft building is super. Even though the bike was purchased in Ocean County New Jersey I will never have it serviced there. A few of my riding buddies recently purchased their new bikes at Brian's at list price with no add-on's." - GM 02/04

"I arranged a bike purchase over the phone (from the left coast), arrived on the east coast, I had some details taken care of, and I was off to Milwaukee. The purchase and build of bike were handled well-although some sloppiness had to be corrected-and the whole transaction was a good one. They were nice folks, and the pricing was decent, especially since I purchased a load of other pieces at the same time. They seem like they try hard to make things right, and they usually try to do that the first time." - BY 04/04

"Our son has been saving for quite a while to buy a Sportster.  He finally saved enough money to be able to get one, but most dealers in our area would not work with him and treated him as if he was wishful thinking.  He had cash in hand but they would not order a bike for him without full payment up front or ordering $1500 worth of options that he did not want.  From the second we walked into White's he was treated as if he was a life long customer.  They ordered the bike the way that he wanted it at MSRP (out the door price was far below what other area dealers claim to be MSRP).  They treated him with complete respect even though they knew he was only 17.  As a result, we will be ordering 2 more bikes within the next 3 months from them, even though they are 60 miles away from our home.  Everyone who works there was nothing but courteous and professional." - RF 11/01

"I absolutely love this dealership. Bikes are at MSRP. No dealer prep or add-ons. The service department treated me as if I really mattered, and the salesman I bought the bike from was most helpful. I did get extras on my Fatboy, but it was what I wanted, not what the dealer thought I would like. Definitely go here!" - RK 08/03

"In 2002 our two sons, ages 18 and 20, went to White's HD in Lebanon to buy their new Harleys and were treated as if they were the most important customers in the dealership by Jed regardless of their ages. He bent over backwards getting them financing and making sure the bikes were exactly as they wanted them. When White's opened their second store, Iron Valley HD on rte 72 in Manheim, we had no doubt where we were going to take our daughter-in-law to get her Buell Blast. Jed now runs this store. He remembered us as soon as we walked in the store. Once again he bent over backwards to help her to get financing even though she just got her license and had no real established credit. He even lowered the price $600 to get the down payment down to where she had enough. Even though this was a Buell Blast, he treated her as if it was the most expensive Harley in the shop. Needless to say, we will always recommend either of these dealerships." - DF 08/03

"As a woman buying her first H-D, I was very pleased with the treatment that I got at Classic. The salesman went over the entire bike and explained everything to me.  My husband and I have purchased 4 bikes now from them and wouldn't go anywhere else.  The staff is both professional and friendly and the women in the Motorclothes department are extremely helpful; making sure that what you buy (helmets, boots, jackets, etc.) are the perfect fit. Although they are 1.5 hours away from where we live, I wouldn't buy a bike anywhere else." - JL 04/05

"I recently bought a 2002 low rider from these people and they were the only people in central and eastern PA that had one, good inventory of bikes later in the spring, best pricing, and everyone from sales to the person cleaning the bikes were very pleasant and took pride in my bike like it was their own." - BW 06/02

"Drove 2+ hours to dealer. Purchased 200+ dollars worth of Xmas gifts on Dec.11. Daughters jeans were too long. Returned on Feb. 7 (as the trip was long, return was not immediate). Tags were on jeans, stickers, etc. Never worn. Wanted to exchange. Same color, etc. just needed shorter jeans. HD refused to exchange jeans because their 30 day policy doesn't allow them to do so. Got back into car, drove another hour to Mansfield HD where they were kind enough to exchange jeans for another exact (but shorter) pair. This $34. even exchange earned them another $125. sale and guess where my husband just bought a new HD? Not in Williamsport, but 3+ hours away in Mansfield. If you can't handle dealing with jeans how can you offer customer service on a bike?" - PC 02/05

"These people really know what they are doing in this business. The sales staff was very helpful and informative when I was buying my first H-D, I asked a lot of questions and they had all the answers! The motorclothing girls were very friendly and helped me pick out all the newest Harley Davidson apparel that I would need to look great on my new H-D. I give this dealership TWO THUMBS UP! Way to go Horsepower H-D. I will definitely be back for more!" - SD 05/05

"I have been to many dealerships in the past 43 years but have never been to one that was so focused on customer service.  From the moment you walk into this dealership you are greeted by a friendly smile and offered a cup of coffee.  The employees are very friendly and knowledgeable. The biggest thing that really stuck out was their events that are held weekly that are free of charge and a great place to meet other H-D enthusiast and friends.  On any given weekend you can see as many as 300 to 1000 bikes.  Keep up the great work!" - JS 05/05

"According to well known motorcycle publication, this dealer sells new Harleys at or near MSRP"

"This dealer is the best. Their service is great. I bought a 2001 Sportster 1200S last year for MSRP. Unfortunately I now live in Texas and have to put up with the price gouging that's so prevalent here. My next bike I'm going to call Hannums and see if I can pick it up there and ride it back to Texas." - GF 12/01

"Very nice to work with.  I'm from GA but they let me order a FLHRI.  I waited 7 months but they sold for MSRP (+$500 for freight and setup). Atlanta dealers are charging thousands over that.  Worth the trip.  Nice staff, honest, courteous, friendly." - ES 05/02

"I went to the dealer a few times to ask some questions and the salesman I talked to was very helpful.  However, when I went back to the dealer to put money down the friendly salesman was no longer there, and ended up with the sales manager.  So, in 09/01, I put the required $200 deposit down for a 2002 Jade Sunglow XL1200C.  I was told that I should hear from them in 4-6 months.  Three months later, the sales manager calls me and says that he has a dark blue XL1200C that had been passed by people above me on the list and I was next.  I said I wanted it and took off work that afternoon to make the hour long drive to the stealer.  When I got there, he shows me a purple Fatboy and says "Here it is!!"  So I said, um, nice bike but I ordered a Sportster and you told me an hour ago that you had one here for me.  He is then very confused, takes my name off the tag on the Fatboy and tells me that the Sportster he spoke to me about on the phone is on hold. Thanks for nothing!  I said keep me on the list for my jade sunglow Sportster, but I will consider other colors.  I didn't hear anything for the next 3 months, which is 6 months from when I put my deposit down.  I call up the same sales manager and say that it has been 6 months and that you told me that it would be a 4-6 month wait.  I was wondering if he had heard anything.  He acts like he has no idea of what I am talking about.  Then tells me that he just ordered the bikes for the last sales quarter of 2002 and my order was not on there.  For three straight quarters, he never ordered my bike!! Then told me, if I am lucky, he will put in my order for a 2003 Sportster and I should have it by October, over a year from when I put my money down.  I got my deposit back and bought a used black 2001 XL1200C from a local Indian dealer.  I would not even buy a quart of oil from Hannum's." - DY 08/02

"I just picked up my new 2005 Fatboy. I was extremely pleased with the way I was treated at every point in the purchase process, from my initial contact, right on through pick-up last night. The sales people, the finance people, the parts people. Everyone. All were friendly, polite, and helpful, and I called them a LOT with questions over the last few weeks. Also, I had new mufflers and air cleaner installed (stage1) before I picked it up. They gave me the stock parts that they had removed in a box and I never had to ask them. They just gave them to me. Lots of free merchandise, rebates, tee shirts, coupons, etc. and they charged me MSRP for the bike. This was probably the best vehicle purchase experience I've ever had." - CL 06/05

"I purchased an '03 XL1200 in Oct. '02.  I'd visited the showroom twice before I committed to purchasing.  On both visits I was greeted when I entered the showroom and wasn't hassled while looking at the bikes.  On the day I put money down (they insisted on $1000) on my bike, I was assisted by the Sales Manager, who was helpful but "low key".  He answered my questions when I had one, but wasn't pushy.  This is not a large dealership compared to some I've been to in the area (but that isn't necessarily a BAD thing). The bike was sold at MSRP + a $500 set up fee.  The paperwork process went smoothly. Included in the sale of the bike was a 15% discount on any installed parts (not labor), plus a coupon worth $50 off the 1st scheduled maintenance. A few days later I took delivery--the bike was detailed really well.  The delivery process took about an hour and included introductions to most of the staff at the shop, as well as detailed verbal info on the operation of the bike from the Sales Manager. This is my 1st H-D and I didn't really know what to expect with regard to pricing, set-up fees etc.  The prices for the doo-dads and shirts are as high as any other shop in the area, but my overall experience at Appalachian was as good as it gets." - RR 01/03

"A rep lied to me twice: 1) Something like, "They're taking your bike for a test ride and you'll be ready to go in just a little bit." A few minutes later, the same rep approached me to ask if I had the keys on me. I did. Hmm, so you were blowing smoke up my patiently-waiting butt when you mentioned the test ride? 2) "They're detailing your bike out back right now." The bike hadn't been touched with one drop of Windex or any other type of cleaner. Not that I needed that, but I certainly didn't need the second instance of smoke-blowing.  Appalachian, according to another rep, is now the largest HD dealership on the east coast, however they don't have winter storage available for this winter. Would've been nice if they'd considered that, yeah, we might get snow in Pennsylvania.  I'm a sometime grudge holder and have, in the past, boycotted dealerships. Cumberland Kawasaki got my $ versus another J-brand dealership for similar petty missteps. In retail, service is king. Appalachian has people representing them who could certainly do better." - CJ 12/05

"I got an MSRP deal on my '01 Softail Standard.  They even took pity on me and got me into a bike in August when it was revealed that the bike I ordered wouldn't arrive until 12/00 or 3/01.  I ended up picking up my new bike on the same day that I sold my old one and was never without a ride.  They always seem happy to see you when you show up." - DS 3/01

"I have purchased two bikes from Montgomery County H-D. Both bikes were sold at MSRP. It took the better part of a year to get a Softail Standard, but when I moved up to the Ultra Classic, they had one in stock. I was not asked to buy any extra accessories nor was I forced to buy an extended service plan. They also provide free lunch on Sunday during the riding season." - RM 08/02

"After recent trip to and from Alaska on my FXD, I was ready to upgrade to a touring model.  Went in and checked out a late-model Ultra Classic.  The general manager, who does the does the trade-in appraisals, first really low-balled me on my trade in.  I fully expected that, but his rudeness was not what I had been accustomed to at this dealership.  His rudeness caused me to just walk out.  I went back in several minutes later and asked if that was his best offer.  He upped the offer to one that would have been acceptable, except the rudeness just seethed out of him.  I took my title, my money for the new bike and walked.  Called this guy later and told him he really screwed the deal.  Unfortunately, the owners were out of town for a month.  I wonder how much business this guy spoils for them." - WS 08/02

"I picked up my new 2001 FLHRCI from Montgomery County H-D on Sept 14, 2000.  The salesperson was very helpful from the day I ordered until the day I picked up the bike when it arrived months later on schedule.  I have visited Montgomery County H-D too many times to count since Sept 2000 and I have only great things to say about the dealership. Everyone there is very knowledgeable about their department and very helpful. I have had scheduled maintenance as well as numerous new parts installed by the Service Department,  where everything has been done on-time and correctly. In fact, I have seen many employees go well above what I would consider normal customer service - and that's hard to find nowadays. Montgomery County H-D has made me a loyal customer and friend because of the employees, owners and the excellent service they provide." - DR 03/03

"I bought my 03 Softail Standard from Schaffer's for a great price and have had great service ever since.  Only one problem with one of the services which was a leak from the derby cover, I discovered the following day.  I called and this was resolved as soon as I took the bike back after work.  The service manager even took the time to explain what happened with an O-ring which was great.  I was up the day after Memorial day for a 10k service, I was checking out a Road King on the floor and they noticed me checking the bike out.  Well after some small talk and my excuse about the bike was not black, he walked off for a minute, returning to tell me one was coming in at the end of the month.  Well I talked to a salesman and laid out a deposit and now looking forward to taking delivery any day now.  Oh, I did stop at another dealer (closer to me), and was given a price of $2k more and the only difference was pearl paint. I highly recommend Schaeffer's to anyone who wants a great deal at or below MSRP." - RL 06/05

"Great dealership, I never rode before and was looking for a new bike that would fit my ability and budget. The sales staff couldn't have treated me better ( I hate the car dealer experience normally). The owners and family are always there and really value their customers. When the bike came in, I explained that I just got my license, they had the bike delivered to my house so I wouldn't have to ride on the highway home.  The service dept. over the last year has been excellent.  There are closer dealers to my house but the extra 35 miles is worth the drive." - JM 07/05

"My wife & Myself just purchased 2 Sportster 2001's from Blocker and cant be more pleased. The sales team is courteous & caring. Pricing was MSRP. Insurance readily available. As we are both novices, Our bikes were delivered to the house-no charge. Slight problem finding -N- on the wife's bike, mechanic came to the house to adjust clutch cable. These people are top notch in my book." - MB 6/01

"Showed up looking for a new road king classic. Bought the bike for list. Received a 20% discount on any merchandise they sell for a year from date of purchase. Courteous staff, knowledgeable mechanics, excellent people. Also the whole deal was made over the phone with a $500 deposit on my credit card. The bike was delivered in about 5 weeks just the way I ordered it, two-tone blue and ice. When I received the call to pick up the bike I asked them to do a little work to it (chrome upper/lower forks, rotor covers etc..) No problem. 20% and no charge for installing it. Keep in mind I haven't even been to the store yet! I sent them a check UPS red on Monday. They sent the title UPS red on Tuesday. Wednesday morning I had the title, picked up my plates and by that afternoon I was riding home. So far 6 of my buddies have purchased road kings and ultra's from them with the same experience. That's 100k worth of "serious" buyers" - HB 06/03

"My bike was in a flood, I took it to Blockers as they were willing to get the bike in right away.  After a little over a week they got to it. When I picked up the bike 3 weeks later, front brakes did not work.  They bled brakes and sent me on my way claiming bike was in excellent operating condition. 20 miles later, not even home bike started puking muddy water from air cleaner, and squealing.  Engine trashed, Blockers would not work with me at all.  Went to court, they repeated claim bike was in perfect order, and blamed me for damage.  I won the court case." - JK 09/05

"According to a well-known biker magazine, readers have sent in letters claiming that this dealer sells bikes at or near MSRP."

"The parts dept. is the best, and they do sell @ MSRP  not sure about out of staters though. They also discount all parts and accessories 20% when you buy a bike from them." - RM 02/01

"Purchased a 2001 Fat Boy in Feb of 2001. Sold to me at MSRP + $2000.00 in accessories at a 20% discount (id buy those anyways) due to the fact that they would never see me again, I'm out of state. Excellent to deal with!" - TV 02/02

"Just purchased a new Wide Glide over the phone from the sales manager. It was such a pleasant experience to deal with someone who was straight forward, to the point, and told it like it is! Was able to purchase the bike at MSRP. What is even more amazing is that I am from out of state. All I can say is all you Hog riders in Scranton sure are lucky to have a dealer and sales manager like you do at Electric City!" - KH 02/02

"Electric City H-D is a first class DEALERSHIP! I would gladly make the 600 mile road trip to shop there again. After months of disappointment going to all the local dealerships only to find that all the bikes are marked up $3k-$5k over MSRP, not to mention the terrible attitudes that were displayed when they realized that you are an educated consumer and don't just throw that money around. I was referred this web site from another excellent resource the "Harley Tech Talk" discussion group on MSN, if you are not a member, join now, the wealth of free knowledge is phenomenal. I noticed an abundance of MSRP dealers in PA, and started calling them one by one looking for a 2002 FLHT.  Within 15 minutes of my first contact with Electric City I knew that I was in the right place, just send a check for $500 and tell me when you want to pick up the bike, what about the price I asked, they made it sound like a silly question MSRP+$200 freight and $300 set up, plain and simple. I sent him the check the following day.  About one week later I took delivery throughout the process I kept thinking that it was all too good to be true.. well in fact it wasn't.  The entire deal went down exactly as we had worked out on the phone. By my own choice I traveled to the dealership before I took delivery just to take a look at the scooter, pay for the scooter and bring home my bill of sale and certificate of origin, so that it would be fully registered and insured while in transit, they would have gladly taken care of all the paperwork by mail to save me the trip but it was my own choice. When I went to take delivery again everything was done 100%. The accessories that I had ordered were all installed and squared away, (none of which were required as many other dealers add stipulations that require you to purchase $1000 or I have seen up to $2500 in accessories if you are from out of state), they even had the service manager come outside to check everything out and ride the bike up the ramp into the moving truck for me, then the sales man even strapped and secured the bike in the truck.  All said and done I saved appx. $3000." - DO 05/02

"I just purchased a 2003 FXST from Electric City and the whole process could not have gone smoother.  Everyone who works at this dealership is friendly and very helpful. The employees were very patient despite my numerous phone calls regarding my bike and when I could pick it up!  I previously bought a Sportster from ECHD and this purchase was handled equally well.  The Sales Manager and his assistant are very honest, helpful, and sincerely want to please the customer.  I have also bought parts and clothing from this shop and the employees in these departments have the same attitude.   The entire staff is to be commended for their efforts.  I have been to other shops but never feel as welcome as when I go to my "home" dealer. ECHD is an honest dealership who will always receive my business. Thanks again to everyone at ECHD, you make my riding experiences all the more enjoyable!" - JY 08/02

"Just Got Home from this dealer and They used MSRP right from the book. If I wanted to order one I could order how ever I wanted. They have One coming in  next month in the color I want and everything Except they want to add the '03 Gold key package to it.  Since I could get that next month or wait for a phase 4 delivery I decided to go with the one next Month. All accessories were added at a 15% discount (Which is about what labor cost) so was fair.  They will deliver the bike to my house which is 1 1/2 hours away.  All in All A great place." - RT 10/03

"Purchased a 2003 Road King Standard from the dealership.  Bike was sold at MSRP and the service department prepped the ride perfectly. Additionally, the dealership will provide you with a courtesy wash upon having the bike serviced.  NOTE: I've been to other dealerships and their courtesy wash is better than most $85.00 detail specials. I also returned to the shop when I was doing the 95ci. motor and these guys have the best parts people and mechanics in the Northeast. If you want a dealership that treats you like family, and I DON'T mean a "red headed stepchild", then this is your shop. God I love these guys!" - GG 11/04

"I had a great experience with this dealership both buying and service I bought 2 bikes from them at very fair prices and many parts for both bikes. They always treat you as family and are a pleasure to deal with. They are very helpful with parts and clothing. There service department is great and always there to help. I would recommend this dealership as one of the best in PA." - DN 08/05

"I had some clarification from the owner of Thunder, HD in Sharon, PA. The scoop is they're selling a bit above MSRP...around 900 bucks on an Ultra. No deposit on orders and a 10% lifetime discount on accessories if you buy a bike from 'em. Great business reputation whoever you ask and generally happy customers." - TM 10/99

"Sales rep tells owner I want a Fatboy and owner's comment was, "Yeah, him and a thousand other guys." Owner wanted $1000 down to put me on a waiting list. Had no time for me. Rude. I'd never go back." - BW 8/01

"Took two wheels to Schoch's for tires to be mounted.  When I went to pick them up, I noticed that the rear tire was put on backwards  (drive arrow going wrong way).  I pointed this out and they corrected the problem while I waited but if they can't get tire mounting right I'd surely not let them touch anything else. Bikes abound in the showroom because even though they say they are at MRSP, they make you take all the add-ons and inflated prep so out the door is 2k+ over MRSP." - DD 03/02

"Me and a friend of mine have spent the last 6 weeks going from Dealer to dealer in Long Island New York only to be discouraged at the outrageous prices (3000 - 5000 over MSRP) and terrible attitudes we encountered at every dealership we went to. So we decided to head to Pennsylvania. Last Saturday we took the 2 hour ride to Schoch H-D. From the moment we walked in the door everyone in the place was polite, helpful and fun to talk to. After spending nearly 3 hours in the store, I am now the proud owner of a 2003 Lowrider and my friend a 2003 Fatboy. Their prices were great and the sales manager (who sold us our bikes) was pleasant to deal with.  Even when we inquired about add ons and accessories he was honest told us to wait to get that for whatever reason even though it took cash out of his pocket. Whenever I want anything done to my new HOG I will be taking the trip to Schoch's to have them do the work. Thank You Schoch for making my first Harley Purchase as fun and exciting as I hoped it would
be." - TW 05/03

"I found the bike of my dreams during a chance stop at an out of town dealership 80 miles from home. I felt a little strange taking it for service to a dealer other than where I purchased it, however after a couple of trips I decided I would try. I was treated from minute one as a welcome friend. The salesman even told me" If we don't have what you want in the future, I'll do my best to help you find one"  My Fatboy gets great service, the service department has been great. This dealership sells about 10 different brands of motorcycles (respectfully housing the Harley- Buell franchises in a separate building)  for me it's a one stop shop. I've purchased several bikes from them, tons of accessories and soon a supercharger for my Fatboy. Give them a try, You'll be glad you did." - WR 03/03

"This dealership was just taken over by one of the owners of Cerini HD/Buell.  He has taken the same attitude employed at Cerini’s HD to the new shop.  Good guys, they will treat you right.  Sales at MSRP." - BS 02/03

"My experiences with Heritage Harley-Davidson have been overwhelmingly positive, although not perfect.  The negatives:  they originally told me when I ordered my bike that they would sell me my bike at MSRP.  However, when the bike arrived, they told me that they were adding a $200 charge.  When I told them I would go to another dealer, they immediately backed down and sold the bike to me for MSRP.  Also, when I brought the bike in for service, they told me it would be done in 2-3 days.  They didn't start to work on the bike, however, for 8 days, and they finally finished it in 10 days.  The repairs were simple.  The positives:  everyone at the store, from clothing salesclerk to service manager is extremely courteous and helpful.  When my teenage daughters were looking for a father's day gift for me, they decided on a picture of themselves on a Harley.  The sales clerk allowed them to don approximately $1000 worth of leathers, allowed them to sit on one of the new Harleys in the showroom, and then snapped the picture for them.  I thought that was beyond the call of duty.  All of this may be irrelevant because I understand that the store has recently been sold and is under new ownership." - RK 07/04

"After years of Jap bikes I crossed over to the right side. Bought a 2001 883C here, only because it was sitting on the floor as someone had backed out on it. Sold at MSRP, added $350.00 for set-up, salesman seemed nice enough till I started asking questions. Found out real quick not to waste my time, just take my bike and go home. My $350.00 set-up included low tire pressures, both plug wires not snapped on the plug, just "booted", and over full oil. When I subsequently mentioned the plug wires, the salesman read me the set-up sheet and said something like, "Dude, checking the plug wires ain't on this list". Almost made me wonder if I did the right thing. Good thing I LOVE the bike." - WS 11/01

"I recently bought a 2003 Electra-Glide Standard, EFI. They charged me straight up MSRP, no "extras" no surprises. The bike is a dream and so was my buying experience. I've dealt with this shop's parts and service departments for quite a few years and I've always been treated as though I was the most important customer in the place. Now the sales dept. has proven itself to be just as friendly, helpful and professional." - RB 02/03

"Purchased two 2005 XL883L from Lancaster.  Made purchase after attending their Riders Edge Class - an unbelievable class act btw. Bikes were delivered in perfect condition. Have been back for scheduled maintenance and parts and always feel like I'm coming home. Great Place. Bikes were straight MSRP also." - CH 07/05

"Purchased a used police rk. I did not know anything about bikes.   Salesman was honest, knowledgeable, and friendly.  Bike was priced at market value and far below my local dealer for the same model.  I highly recommend Lancaster for any purchase." - KM 12/05

"Long before purchasing my Ultra from Laugerman's I have been stopping in and browsing. They have always treated me great. When it became time to buy the Ultra nothing could have been easier. There service dept has taken excellent care of any detail I brought up. I had a problem with an accessory and there parts people were the best, I was leaving for Iraq 2 days later the girl printed me out a paper and dated it so I could still get the part covered when I return. Laugerman's is Top Notch here with me." - RH 09/05