"This dealership is one of the worst nationwide.  The local Hog Group has talked in vain in trying to get them to straighten out, they won't. Order a new bike, buy the add-ons and schedule a day for it to be ready to roll.  It won't be ready.  The owners son told me mine would be ready on Wed.  I said take your time, I'll pick it up on Sat.  Got there on Sat and they hadn't even done the initial dealer prep let along the pipes, carb, tach, etc. When they finally finished the work, they had dented the cam cover with a wrench doing the exhaust and, believe it or not, ran the wires for the tack on my Dyna under the tank leather trim flap instead of under the fuel tank!  Hey, the flak with a lump running the length of it looked real professional.  All this totally screwed my trip from out of state and we had to lay over that night and then ride the 200 miles home in the rain the next day.  At the restaurant we stopped at that night a guy say, Nice bike, where you get it?"  I tell him and say I'll never do any business with AMC again.  Turns out the fellow was the local Hog Chapter Secretary.  He said my case was the norm, not the exception.  Friends of mine from Vancouver had the same problem with picking up a new RD Classic.  This same couple had AMC convert their 883 Sportie to 1200.  The mechanic left off most of the gaskets, used gasket seal between heads and cylinders, the header pipes were loose. etc, etc.  It was a danger to ride.  They had the entire job redone at Latus H-D in Vancouver.  With me, the owner, John, attempts to tell me "simmer down or I won't sell you the bike" when I tell him the is a B-S operation.  I reminded him I had a signed contract with a down payment and if he didn't sign the final papers I'd have his butt in court.  And he supposedly is an attorney?  So, all the while you wait, sometimes days, for them to do a job they promised would be done, the parts people have the gall to ask you if you want to buy more bobbles to add to your bill.  The gall of the the place is unreal.  If you want to be screwed go to AMC in Albany, OR." - DM 4/00

"Really bad news shop. In 1997, I bought a FLHRCI from them that was marked up $4,000 over MSRP (yes, I'm a numbskull). The first time I had it serviced by them, I got there and was told that there was a "very minor accident." They claimed the mechanic was run off the road by a car and that it tipped over in the grass but I later found out that they lied big time and replaced a bunch of parts to make the crash look less than it was. They claimed that they would replace every part damaged by the accident but their incompetent Service Manager quit, and the owners (incompetent, dishonest father and son) reneged and never replaced the nacelle or handlebars or returned my phone calls, email or faxes. Avoid at all costs." - JA 02/01

"I took my 1990 FLHTC in to have the shift arm replaced because it had not been relieved enough from the factory and was loose on the shaft at the transmission. I paid over $300.00 and in less than 1000 miles I had the same problem. When I contacted them and told them the situation and that I had a motorcycle vacation scheduled in 2 weeks I was told they could not get to it before my vacation. I had no choice but to cancel my vacation. I took the bike back to be fixed correctly and when I picked the bike up the co-owner began to complain about how much it cost him to do the job over again. When I told him how unhappy I was with their service and that it should have been done correctly the first time he became rude and told me that "his shop had done nothing wrong in the first place" and insinuated that it must somehow be my fault and the way I shift. That was the last time I was and will be in that shop. I now trade at Doyle's in Eugene and have been very happy with them. " - DC 6/01

"I just bought my first Harley (Anniversary XL1200C) and man I love it. I went to two dealerships in the Willamette Valley area in Oregon.  At American Classics in Albany, the sales staff was very professional but I got three different prices the three times I spoke with them, and all three were at least couple of grand over the MSRP." - JM 10/02

"Over the phone, this dealer’s salesman offered to sell me a new scooter.  We discussed options, colors, etc.  He set the price (at MSRP plus a mere 1275 for freight, setup, and security).  The dealer then confirmed the deal in writing in an e-mail.  When I called to make arrangements for sending a cashier’s check for the full amount,  the Gen’l. Mgr. reneged on the deal at the last minute.  I suspect they found a (bigger) sucker willing to pay more.  I would strongly advise anyone in the area to look for a DIFFERENT dealer  who will honor a commitment and deal honestly with customers.   Pass this guy by!" - DM 06/03

"I recently bought a 2004 1200 Roadster from this dealership.  Their price was fair - MSRP without increases for set up, shipping, etc. Unlike other H- dealerships in the Portland area, they didn't try to steer me to a higher priced bike than I was interested in, and didn't try to push a lot of accessories on me that I didn't want.  My buying experience with this dealership was a good one, and I will continue to shop there and probably buy another bike from them." - DD 12/03

"Great dealership on all counts.  During my purchase, I kept waiting for the other shoe to drop and some problem to appear...it never did.  My 2005 FLHTCI is sitting in my garage as of this morning.  It took 8 weeks to get it.  They gave me a VERY good price (I had checked MANY dealers), plus 15% off what I bought at time of sale.  No BS fees, no gimmicks, just an honest dealer. I had contacted them by email and got the price that way.  Then I met them as I passed through.  Then I called them from AZ and ordered it. Paying Hog Haulers $400 to deliver it to me in AZ, I still saved a bunch over dealers here who all had nonsense fees added and a higher base price. They even threw in a battery tender as a gift.  No pressure either.  I'm thrilled." - BS 12/04

"Very nice dealership to work with, bought two new 2003 Dyna from them in 2003 at MSRP.  No problems and they gave me 20% off on any parts at time of sale. Just bought a New 2005 Road King and a new 2005 Softail Deluxe from them when they were on sale just before Christmas for $700 off MSRP each plus 20% off on parts bought.  They gave me a card that is good for 10% off on parts all of the time.  They seem to have lots of sales on Parts and Accessories with discounts of up to 25% off (each sale is different). Knowledgeable sales staff, nice people to work with, nice dealership.  They are worth considering, I drove over 80 miles to get there from home and went past three other high priced HD dealers, saved over $5,000 from quotes given the day before I bought the two bikes.  It pays to shop around." - MS 02/05

"I have to commend Bears and Roses as they were pleasant to deal with and knowledgeable, just a little high compared to Doyle's, but far lower than the Portland area shops. I will definitely stop and check out their shop this coming summer while I'm out for a ride." - JG 11/02

"I live in Eugene, and do most of my business in Bend with Bears and Roses because of the outstanding customer service.  There have been many occasions that I have dropped them an e-mail looking for something specific, and they have always responded promptly with an answer, suggestions or idea's for me.  The whole staff has always been extremely helpful and polite.  There have even been times when the owner has scanned pics and sent them to me, so I could get a better idea of what things looked like before I purchased them.  I will continue doing long distance business with them.  They are great." - TB 11/02

"Last week I was talking to the Sales Manager about pricing out a new bike. I was told they go $650 over MSRP. I ended up buying a used FXSTI from a private party, so I did not go any further with the dealership. The last 2 Harleys I purchased from Bears and Roses were $1,500 over MSRP. The Sales Manager said Harley is starting to force dealers to come down to MSRP by upping their production to 400,000 bikes within the next 3-4 years." - MB 03/04

"My husband and I were traveling from Los Osos CA to Coos Bay, via So Lake Tahoe and Klamath Falls when my "01" Softail's left rear tail light decided to vibrate loose and hang by it's wire. We stopped in Bears and Roses and to our delight and surprise they fixed it. This wasn't an easy process , it must have required dropping the back wheel because that bolt came from the fender side into the fixture, Anyway, they did it and must have worked on it for an hour and were so nice they said it was "on them"  We did buy a great T-shirt, but their treatment of us was above and beyond any HD shop we've ever been to." - JC 07/04

"...your stealership page came in pretty handy.  I used it to call all the dealers in the states of OR, WA, and ID.  I finally found a roadking for $1000 over and a $500 refundable deposit at Far West Cycle in Coos Bay." - GT 9/99

"Far West Cycle rocks!  I ordered my 00 Road King in September and it showed up in May.  Their sales policy is $1000 over MSRP to anyone and they also give a 10% discount on stuff for hog members." - GT 5/00

"A new dealer,  I have had nothing but good experience with the staff very friendly and there prices are one of the two best in Oregon. they take phone orders and are prompt on getting your order in." - BH 7/01

"I just purchased my 04 Ultra from them and was extremely satisfied with the way I was treated. From the very first time I spoke with the sales manager I was treated honestly, fairly and with the respect I believe a customer should receive. It was very apparent that their goal was to see that I was satisfied with the purchase of my new bike. I was not charged some over inflated price on my bike but paid MSRP plus $800 for freight/setup and DMV. I was given a very fair trade in value on my old bike as well as a good discount on the extras I purchased. I would recommend that anybody looking for a bike in the Northwest give them a call before making a final decision. This dealership is about 300 miles round trip from my home but I believe they have earned my business and from now on this is where I will do my shopping." - DC 12/03

"I ordered mine (Y2K FXD) at $12,997.00, Black with wire wheels, freight, setup and registration. This INCLUDES A FREE 10,000 miles worth of servicing. Repeat INCLUDES a 10,000 mile service contract that has a value of about 800$.  As for Latus and/or Titan, I wouldn't let my dog piss on either building. They are  dickheads." -  EJL 8/99

"Has 2000 Herritage, WILL SELL AT LIST, BUT will not sell out of state. List price is $16,200" - RY 9/99

"They stopped pretty much everything to get us a new tire on a Road King that had a flat as we were heading south last summer.  We had another 400 miles to go that day and they helped make it possible." - CL 1/00

"I purchased a 2003 Anniversary Edition Deuce from Doyle's last August. My experience with them has been excellent. The sales staff was honest and always willing to help or answer any questions I had. I paid $800 over MSRP. This is offset by the fact that all services through 10,000 miles are free. I added up the cost of these services and it was more than $800. All parts are 10% off list for the first year and labor is 50% off if work done is before delivery. Good honest people. A class act. I highly recommend this dealership." - TW 09/02

"On July 18th of this year I went into Doyle's and placed a deposit on a 2003 anniversary edition XL883 Custom, I wanted a black one and was told that I could get on in the following 2-3 weeks.  I went home and looked up the bike on my computer and discovered they had ordered me a Hugger w/ the laced wheels.  I immediately returned and made it clear I wanted a Custom, at which point another salesperson came in to say that one was available, however it was two tone in silver and black, the salesperson I was working w/ assured me that by saying "I guarantee you will like this bike". I said I would think it over and returned the next day to accept that choice. I had been working with the parts department because I knew I wouldn't be comfortable on a bike w/ drag bars, so I ordered a set of "Wide Glide" handlebars and Silver clutch and brake cables, to be put on the bike when it arrived.  I was told by the parts department manager that it would be a matter of 10 days to 2 weeks to receive the parts and was only requested to pay for the handlebars in advance. On the 31st of July I went into Doyle's with the money for the bike, as I knew it had arrived.  I was told it would be a week or two as the bike needed to be detailed and there were many bikes ahead of mine.  The next morning I received a call notifying me that if I got down to the dealership I could have it by noon.  This was August 1, 2002. On August 26th I was still riding the bike w/o the changes I had requested and partially paid for so I went to a competitive shop in the area and was told the changes I wanted plus a Screamin Eagle carb, Yost power tube and wires inside the bars could be done for me if I brought it in their next full day.  I said "OK" went back to Doyle's picked up the handlebars and returned to the other shop dropped off the bars and returned the following week and left my bike in the a.m. and picked it up at the close of business the same day. Doyle's called me and told me I was still liable for the parts I had ordered 7 weeks before, but it wasn't until about the 2nd week in September, while I was looking for a new leather jacket and Pants, that the head of the parts department approached me and told me I was no longer welcome in their store!" - KB 10/02

"I just bought my first Harley (Anniversary XL1200C) and man I love it. I ended buying Doyle's HD in Eugene, Oregon.  They charged me about $100 over MSRP, and they were excellent in all respects.  Luckily, they had the bike and color that I wanted on the showroom floor.  I went in there on a Thursday morning and put a deposit on the bike.  I told them I wanted a tachometer and an engine guard put on.  They said they'd have to order the engine guard, but I was too impatient.  They had the bike and the tach ready by Saturday morning, which is pretty good for such short notice.  The owner was *very* friendly and professional, as was the admin person who walked me through all the paperwork.  The staff member who went over the bike with me was also excellent.  He answered all my questions, and if he didn't know the answer he said so, and then he found out.  Really a great experience overall.  I think I'll do business with them as long as I'm in this area. One strange thing: I called and asked them if they had what I wanted, and they said no, but they were getting one in the following month.  They said, "come on down and give a deposit." So I went down and they did indeed have what I wanted, a couple of them in fact.  Not sure what the mix up was, but it worked out in my favor anyway. Check these guys out.  Nice place, good people." - JM 10/02

"I was in search of a anniversary FXDL. I checked all over the Portland area where I live and was shocked at the prices they were asking. For base model FXDL's (black, cast wheels, and no security) they were all in the $19,500 range. I was not impressed with their customer service as well, kind of got the used car dealer and not well informed feeling with the individuals I talked with. I then started calling all around OR and WA. as this is a significant amount of money for what I take home and I needed the best deal I could find. I then contacted Doyle's in Eugene. It was a no hassle price and it was over $2K lower than any of the Portland dealers right off the bat, not to mention it was a gunmetal FXDL with the laced wheel option and security. That is over $700 in options that none of the other bikes had at $19500. I drove down to Eugene and the bike hadn't even hit the showroom floor. Looked it over, had them install a windshield (10% off part, 50% off labor) and it was a done deal out the door with a loaded bike still less than any other dealer would even bargain too on a base model bike in Portland. I want too give the saleslady a thumbs up as well as she was very nice to deal with, could answer all the questions, and made it all happen in a timely manner. Explained everything well, didn't try pushing any financing, warranties or anything, but explained the time frames in which I had to make a decision. The service I received was impressive as three other bikes sold and out the door in the same time frame. Doyle's also gives 10% off parts for one year and the first five services free (that alone is a nice savings). I have to say my experience dealing with them was excellent and I would advise anyone thinking of a bike in Oregon give them a call. " - JG 11/02

"I have not had good experiences with Doyle's of Eugene.  I have purchased two bikes from them, but when I go in to the dealership, their response has been less than friendly.  I was accused of lying to the service manager when I took my bike in for a minor repair, which with him checking my story found out I was correct in my statement (no apology offered).  I feel that they have a lack of "customer service" orientation.  I have had to hunt for a sales person when I need help or information with motor cloths - but there did not appear to be any other customers in the store." - TB 11/02

"OK, I have been off scooters for seven years and decided it was time to get a new one. I have been hearing horror stories about H-D dealers, waiting for delivery and high prices. I must say I found my experience at Latus Motors to be quite present and they were willing to deal on the scooter I wanted. I found the folks to be quite friendly. I have several neighbors and the members of my rock band who now want new putts. I will send them to Latus Motors for sure." - RM 09/02

"My experience with Latus Motors has been pretty much pleasant. One of the best Salesman I have ever met. The parts dept. has been super helpful and the apparel dept. just the same. The service dept. again gets the nod for friendly. The mechanic actually came out and talked to me and was very pleasant. The Down Side.  Paid to much for the 02 FXDL, (my fault, did not do a good job of checking other dealers). Got a little to much pressure from the closer, wanted me to finance in the worst way. I wanted to pay cash. The labor rate in the service dept. is close to robbery. When I bought the bike I had SE-2's, a thunderslide, and a bigger air cleaner installed. After my 2500 mile service the shop said it was running way rich. They wanted $112.00 to re-jet the carb. Under Warranty, no way, why didn't the sales people tell you this when they eagerly sold you the parts.
That kind of flim-flam sucks." - RS 08/03

"They sell at 11%-12% over MSRP, (big bummer) both bikes took around 6 months to order and take receipt of with $1,000. deposit.  They don't try and talk everyone out of buying a Sportster or lowest priced FXD for a $20k Road King. No price reductions, ever, not for second bike purchased there or two at a time.  They do offer 10% of all accessories the first year after bike purchase if you are interested in hanging chrome.  Very friendly, family run.  Knowledgeable but expensive shop and they will drop everything to help any traveling Harley broken down on the road in our region.  Great shop and they get compensated very well for being good.  Great HOG support as well." - RK 5/00

"Talked to salesgal who said they charge >MSRP but amount depends on model, offered me 2001 bike brochure/catalog (both large and small format).  OD price on some new bikes didn't seem too bad.  OD prices on used bikes seemed much lower than SF Bay Area.  Will sell to anyone from anywhere. Moved to a new, much larger.  Real friendly and laid-back folks." - JS 10/01

"Some years ago I took my 1974 FLH to Walker's to have it restored after prolonged storage. It was stock with 7,650 actual miles. A week passed and I called Walker's owner to find out when I could pick up my bike. He told me it had been in a wreck the day before when the mechanic took it out for a test drive. The dealer assured me his shop insurance would cover everything. I couldn't get over the fact he never bothered to call me about what had happened. Shortly there after his insurance company offered to cut me a check if I would sign a release, although the dealer had not yet determined the total cost of the damage. When I refused to sign until I could either inspect my fully restored motorcycle or be told in writing the extent of the damage, the insurance company withdrew the offer. Through a communication error my insurance company had neglected to add collision insurance when I re-instated coverage for the bike, and so I was at the mercy of the dealership. It took more than a year of legal wrangling before I was able to retrieve my rebuilt bike (new frame, new front end, etc.), and only then after I agreed to pay the full amount of the original repair bill in advance; otherwise Walker's was going to charge me interest! I got the impression that, despite the fact the current owner is a second generation Harley dealer, customer service is an alien concept. I appealed to the factory for help, but all they did was show the dealer my letter to them. I am a Harley-Davidson stock holder, but after my experience I am no longer interested in owning another Harley if the shabby way I was treated is indicative of H-D dealer standards of service." - BC 05/03

"I stopped in Walker's about 3 weeks ago to get a price on a specialized FLHRI.  After walking by me a couple of times as I was looking at the showroom bikes, the owner asked if he could help me.  I told him I wanted to know his price and the waiting time for this particular bike.  He offered to check on it for me and get back to me the following day at my son's local number.  Well, I'm still waiting for his reply.  I also asked him if he rented bikes.  He said "no."  I then asked if he knew where I could rent a Harley.  He replied, "I don't know, maybe in Portland (50 miles away)."  Not much help there either.  I don't know why the owner couldn't bother to look up the price while I was there.  I was the only customer there on a Tuesday morning.  Sure did not feel welcomed or that he cared to have a new customer.  I then went to Albany (AMCHD), talked to a salesman, got a great quote instantly, and rented an RK from them for $99 for an unlimited mileage 24 hour day.  I'll submit comments about AMCHD at a later date, as I've now ordered a specialized FLHTCI from them and all is going great...so far." - BS 10/04

"In 1999 I bought a new Ultra Classic and in 2000 my wife bought a new Ultra Classic.  Both times we went to Destination HD first, because they are close to where we live. Each time we could not get anything close to a fair price so we bought from Latus.  Whenever I need a part I either have to order it or go somewhere else because they do not seem to keep much of an inventory." - WB 8/01

"Each quarter all dealers receive a ranking from an independent research company on the level of customer service that they provide from a customer perspective. Though all of the Destination stores always rank high in C.S.I., for the first quarter in 2002, Tigard ranked #1 of the 14 dealers in our district on the Sales Survey. This part of the survey focuses on the purchase experience. (Tacoma ranked #2.) Tigard's and Tacoma's scores were in the top 50 in the nation for that quarter. On the Ownership Survey, which is sent out to customers 12 months after purchasing their steeds Destination of Tigard was again #1 in the district, and in the top 25 in the nation. Diagnostic Research International does the surveys, and the results are posted in the Tigard dealership for verification. The Destination family of dealerships are committed to providing an excellent purchase experience. More importantly, Destination understands that true satisfaction only begins at the sale." - Destination H-D 05/02

"I received a call from one of the sales folks from DHD inquiring if I was still interested in getting a Road King I said yes. Their response was the sales manager wanted to get all the '03 RK's off the floor and so was willing to deal. Went down and talked with manager and the upshot was I was able to drive away the following day with my new ride. Folks were pleasant and helpful.  I was somewhat surprised because previously when I would call they had not been willing to deal very much. Basic idea was take it at the price we want or leave. But waiting paid off as I was able to get my ride for a price I was happy with." - RD 11/02

"Super polite sales staff quoted me a price of $4,100 over MSRP for a stock FLSTFI.   When I tried to negotiate, they wouldn't budge as "supply and demand" in Portland allows them the privilege of hanging such high prices on their new bikes. I'd recommend you call the other Oregon dealers listed here; there are at least 2 in OR who will sell for MSRP plus freight and prep fees." - DM 06/03

"These guys routinely add $3000 to $4000 to the price of their big twins. The argument is that it helps to support their service department and large boutique showroom. They will negotiate some, but you are starting off in the hole. By the way, I did eventually buy a bike from these guys. $9600 out the door for a 2003 XL1200S. I guess I just wanted the bike. I took the bike in for its 1000 mile service. The service droid forgot to put oil in the filter (or something) I got 1/2 block down the road and noticed my oil light on. Went immediately back and complained. They fiddled with it and gave it back. We repeated this drill 3 times before the oil light would stay off. So much for paying extra so you will have a good shop." - EP 09/03

"I have mostly negative experiences with the service department and the owner over the years. I'd like to share the biggest issue I've had with DHD.  I needed to get a high-pitched squealing noise fixed under warranty.  The noise was coming only when the temperature was above 85 degrees and coming from my back left foot.  With that information the dealer spent two months and over 1000 miles test riding the bike, all the time working everything but the actual problem.  Including replacing most of the front brake system.  All during the height of the riding season, July and August   The service department neither listened to description of the problem or what temperature the problem was occurring.  They would do 50-mile test rides in the morning hours when it was cooler out.  The owner was unconcerned at all the excessive mileage his service staff was putting on the bike.  It got to the point that I had to take control of the test rides by doing them myself.  I also, forced the service staff to ride beside me while I recreated the problem.  We found the problem. The drive belt was getting too tight in the heat.  The owner or the service manager has yet to apologize for the time it took for the repair or the excessive mileage. Harley Corporate did extend the warranty by 6 months.  I now take my business to Latus HD where I have always had great customer service." - KH 06/04

"I bought my 2004 fat boy here in June and the first time I brought my bike in the service dept. for 1000 mi check (witch I believe the salesman told me would be included in the hefty price they got) but he denied it, also after having the bike all day I go to pick it up and they weren't done ask me to have a seat be done in 15 min well I watching and 30 minutes rolls by they start closing up. I ask the same guy I was dealing with and he totally forgets about me that's real good service plus the bike was in the same exact spot it was when I went in there the first time." - JA 12/04