"I went to Liberty my first time back in Oct. 1998. To price a new FXD they where over $2000.00 MSRP. So I bought my bike somewhere else down south. In 1999 I took my FXD there to get it serviced because they where close to me. It took them two days longer then what they said it would. It was a mess oil was all over the front of the engine, and the Air cleaner had not been serviced. It took them a whole week before they would re-service the bike for me. And I was treated very rude. I will never deal with them again." - DS 6/01

"In April 2001, Liberty HD was the only dealer in Ohio that had the style and color of the bike I wanted.  Because of this, I didn't mind forking out the extra $2000 over MSRP.  The salesman was courteous, friendly, and knowledgeable. The bike was also delivered to me, free of charge, over 100 miles away.  I have used the 10% discount on parts and had them shipped to me. Again free of charge. I recommend this dealership to anyone who doesn't mind spending the extra money for great service."  - BS 9/01

"I bought a new 2002 flhr the first week of Nov. 2001. The price was actually a little below list. It is a standard road king . The only option was the teal color. I had this exact bike on order at another dealer for 1000 over list. The other dealer refunded my deposit with no hassle." - RM 01/02

"My friend and I purchased two new Fatboys from Liberty in April of '99 and paid 4500 over MSRP.  We paid cash for these bikes and were told to "take it or leave it" by a very rude sales manager.  After the purchase we were treated very poorly, only given a 15 percent discount on parts while others were getting 20 percent.  I only went there for the first servicing of my bike and was treated like I was the enemy.  I had a wide tire kit installed along with some other accessories and after the job was done they failed to return the parts that were removed.  I was told that they thought they could keep them?  I will never buy anything from them again which means driving further but worth the aggravation." - BR 04/02

"Dealership offers a military discount and ships to APO/FPO addresses.  That sounds like a small thing but shipping to an APO/FPO requires going to the post office rather than having UPS make a pick up.  Most dealers are not willing to make the extra effort but Liberty does and they just charge actual postage-- no additional fees.  The parts guy is knowledgeable and easy to work with.  Can't ask for much more." - CR 05/03

"I have dealt with this dealership for about 2 Yrs. and have found the not only the sales staff but also the parts and service depts. to be very knowledgeable on their products. Everyone I have encountered associated with the dealership professional yet very personable and almost all are dedicated riders themselves including the owner. My last bike purchase was a two yr. old Ultra from them and at what I consider a "can't afford to say no price." They are very supportive of their local HOG Chapter as well as other causes associated with motorcycling. My sincere thanks to the owner and staff!" - MT 4/01

"Here's the latest poop on Southeast HD, They pre-sell their expected allocation starting the first of January for that model year, $1000 deposit required to order. Sell for MSRP with 20% discount on accessories at time of sale. Local *active* HOG members continue to receive the discount after the sale. I *thought* I was filling out paperwork to go on a list last May. Turns out I was going on a list for bikes that aren't delivered to the original orderer for whatever reason.  One salesman is a schmuck, the other's OK. You decide which is which.  The service department appears to be top notch. Tom, the asst. service manager goes beyond the call of duty and rectifies that which isn't right. They moved their shop into the back and it's no longer visible from the Harley Diner located inside the building." - TL 2/00

"The sales people were very helpful and friendly  and knowledgeable.  They sold me a stock Sportster at MSRP.  I had a minor issue with the service department, wrote a letter to the dealer, it went unanswered." - RB 6/01

"Southeast sells for MSRP, a refundable $500 deposit will get your choice of model, color, options, etc. The sales dude treated me A-1 on my Ultra purchase in Oct. I wanted Vivid Black, no security system, cast wheels. He changed the order on one expected to ship in 5 weeks to what I wanted. It never seemed to be inconvenient for him to look up expected delivery date changes in the computer. They would have had no problem changing any part of my order at least 30 days in advance of the expected ship date. Southeast no longer offers an accessory discount, about the best you'll do is an allowance towards a shirt with your purchase. The service department had my bike prepped and ready to go the afternoon after it arrived knowing I had a trip planned. That's about the best I can say about the Southeast service dept. I went back for a damage estimate a week after delivery <stuff happens> and they missed a lot of damage their estimate was about 60% of the $5400 it took to repair the bike at another dealer. I had a problem with the speedometer that the service manager wasn't even interested in looking at. I had it repaired under warranty at another dealer. I'd buy another bike here but won't be taking anything in for service." - TM 03/05

"My salesperson was very knowledgeable of the product and took the time to explain the new features of the 2006 roadglide to me. He was able to get me the EXACT motorcycle I was looking for and walked me thru the process, I never felt that "buy now or it will be gone" feeling which I did at other dealerships I shopped at.  NO pressure anytime through the whole deal. After the sale he was there to answer more of my newbie questions, and has called me several times to see how things were going.The salesperson ,dealership are top notch." - LL 11/05

"Visited the store for the first time with my Dad, on a Saturday morning. The first bike in the doorway was blocking the aisle. We stopped to admire the 05 FLH in Gunmetal grey metallic. A salesman walked up to my Dad (who is 85 yrs young) and said "Don't get any fingerprints on this one, I don't need to wash it again." Remember, we were 2-3 feet away and only gazing at this and the 50 other bikes on display. The salesman never said hello, or how ya doin'. Only acted like a selfish arrogant blowhard. He then turned around and walked away! A parts counter guy said hello and asked if we needed anything, and I mentioned our reception from the sales dept. and he avoided the subject and a response. This is one cold and stale dealership. It will be the last place I do any business with in the future. I will tell all my friends in the HOG, ABATE and at all the rides how this blowhard treated my Dad. My Dad rode Harleys in WW II, and I ride a Super Glide now. This dealer needs serious customer service training. I recommend you shop at the other Cleveland area dealers." - RB 12/05

"I have dealt with this dealership for the past 3 years and have nothing but good to say about them. The owner would rather ride than eat and his sales staff and service are the best! Sells at MSRP plus shipping and sometimes receives extra bikes from HD. Extremely supportive of the local HOG chapter also. Stop and see them." - MT 4/01

"I've steered clear of this dealer for years since I wasn't wild about the way they do business. I had tried to buy 2 previous bikes there and was unwilling to open my wallet and let them help themselves. When shopping for a '05 Ultra in Oct. of '04 I decided to give 'em a call and see if they'd changed their tune at all. I told the salesman I talked to that I was just about to put my John Hancock on the dotted line and fork over a deposit at another dealer. Told 'em I was paying MSRP, actual freight and a reasonable setup charge and I also told him what kind of trade-in I was receiving on my 2000 Ultra. I was told they were expecting exactly what I was looking for in a few weeks and to get my carcass down there with my trade so they could beat the deal! So far, so good. I arrived to find almost no one that I knew from this dealership was still there in the 2 years since I'd stopped doing business there. The Parts guy that could get you things you didn't think were available anymore was long gone. The long-time Service Manager that was helpful, courteous and knew his stuff was long gone. The guy that was peddling Motor Clothes and appeared to be a general go-fer when I bought a helmet from him a couple of years earlier was now the Sales Manager. Go figger. After looking over my pristine but high mileage scoot the sales droid and Service Manager disappeared for quite a while. When the salesman reappeared he seemed almost embarrassed telling me the trade-in allowance was over $6000 lower than what I told 'em over the phone I was getting elsewhere.  I can't say I was surprised. I was also not surprised that the Sales Manager hid in his office and refused to show his face for the rest of the time I was there. Y-town H-D sez they sell for MSRP. It appears that everything they have on the floor has thousands and thousands of dollars worth of accessories bolted on and I experienced a take-it-or-leave it attitude. My personal opinion is that I wouldn't walk through their door again if my bike was broken down in front of their shop." - TM 03/05

"In calling around on bikes and prices, I found out these guys only sale to customers within a 60 mile radius of their shop." - RS 4/01

"I was recently told by the sales manager at Freedom, that I'd have to put down $2000 to be on a list for a 2003 model yr Harley. I've also talked to other riders that have been going there regularly over the yrs, that they weren't required to have a deposit to order their new bike(s).  Seems to be a double standard as to whether you're friends with the sales boss or NOT." - AH 7/01

"Dealt with them for many years. Excellent (the best) parts department people, fine service department. Good inventory and nice helpful people in most areas. For last 2 bikes had to go elsewhere. Sales manager would not deal, and would not even call me when new bikes came in. He told me to just stop by from time to time." - RW 01/03

"Great service dept. The absolute best anywhere around. My FXDWG will keep up with he best of them. If you want you bike done right, take it to Joe Carson's" - PP 4/01

"This is a great dealership. They have the best service department around and the sales staff are very friendly and helpful. They tend to hang a a grand or two of accessories on a new bike and sell it for list plus the accessories. On the plus side, the bikes look real good and you would probably end up buying most of these accessories anyway. The owner and his crew are good, honest people, concerned about the customer and a real pleasure to deal with." - JM 08/02

"I shopped all 4 local HD dealers in Columbus before buying my 2004 Low Rider at Joe Carson.  There were several reasons why I chose Joe Carson.  First, they did not pressure me at all and answer all my questions quickly and honestly.  Second, they charged MSRP and NO set-up fees.  Their reason was there is nothing to setting up the bike so why charge.  Third, they did not come down on the price but they did throw in a few hundred dollars of free chrome.  Since that time they are helpful whenever I go with any issue or I'm getting new parts.  They also send me coupons in the mail for free shirts or hats and discounts on parts or motor clothes.  They are the smallest dealer in the area and I think more people would buy from them if they knew about them.  I won't buy from anyone else locally." - DC 04/05

"Back in the summer of '98, my girlfriend's '97 Road King quit while we were riding through Chillicothe on our way to Hocking Hills.  We got it to the dealership and the mechanic there (don't remember his name) spent over an hour with us, the bike and the computer trying to figure out what was going on.  Never did but he really went out of his way to try! (If he reads this, I'm the one that gave you the $20.00 tip) Turns out the bank angle sensor had melted down.  We got on our way and they didn't charge us a dime! I'd recommend this dealership for their caring attitude! It was like being back in an H-D dealership 20 years ago!" - DS 4/00

"I just bought my third Harley, a 93 Heritage Classic.  Paid a reasonable price and when I showed them that the base gaskets may be leaking, they checked it out and replaced them before I picked up the bike.  They also noticed that the petcock was hard to turn so they also replaced that. They did not have to replace the petcock.  They did it because they are good people." - MP 7/99

"Owned for over 20 years.  Just opened their new facility.  Heavy emphasis on Motorclothes and Harley paraphernalia. Actually maintains two separate bike buyer's lists.  One for people who have trade-ins and one for those who don't. Sells at MSRP if you have a trade-in. If you don't have a trade-in, occasionally they will "let" you pay $1500.00 over MSRP and walk with a bike.  This doesn't seem to be a uniform policy, but appears to be at the whim of whomever is doing the selling.  Waiting time on the trade-in list can be anywhere from 3 to 18 months. Waiting time on the no trade-in list is very often forever, 18 months plus minimum.  They do not provide a HOG membership discount. Trade -in value is worked from the motorcycle blue book with little or no consideration for accessories regardless of whether they are H-D accessories or not.  Service has been generally rated as average to good, but nothing spectacular.  Expect to pay premium surcharges of up to 25% for anything other than an Evo or TC88, i.e. shovels, pans, etc. Parts and accessories sold at list price.  On a rating of 1 to 10, this dealership would probably receive a 6 or 7." - DS 1/00

"Just wanted to comment on a few issues with these dealerships:  Both are owned by the same family. Mother/Father at Cincinnati Son (maybe son-in-law) owns/runs Eastgate. Their sales people are rude, won't sell without trade-in (unless they are desperate to unload a bike) and the service is terrible. Cincinnati recently built a new dealership from the ground up they just moved into last year, so you'll be paying for it in higher parts prices and other. Go to Aces and Eights, you'll be treated better and pay far less." - DH 7/01

"I would like to say that H-D of Cincinnati is the BEST dealership I've ever been to. The service department was very helpful, they had me back on the road in no time at all. They even took the time to clean my bike after the work was completed." - BO 8/01

"I've been a customer of theirs for several years. I've always had excellent customer service. I've purchased 2 bikes from the owners, one without a trade in and one with a trade. I've never encountered any problems. These folks are friendly and will take the time to answer any questions. They have always gone the "extra mile" to help out!   I give them a thumbs up!" - GL 8/01

"I did not buy my bike there, however I do plan on doing all of my future business on parts as well as new bike purchases to a most respectable company." - JS 9/01

"I have been a customer at Harley of Cincinnati for over 20+ years, and have nothing but good things to say about these people. I know them as caring and  involved in the local motorcycling community, as well as the community at large. They have a huge parts inventory on hand. Even some NOS (new old stock) that couldn't be found at many dealers. Their policy of trade one in  when you buy new bike is no worse than paying over list, as many dealers have done. And the service staff is the best anywhere. The parts people are knowledgeable, and willing to help with any questions you have regarding  installation of said parts. If more dealers were like these people, the shortage of Harleys would be even worse! If you come to Cincinnati stop in and say "Hi," you will be treated as a good friend." - PN 9/01

"Am very happy w/service dept and parts......totaled out a bike last yr...serv. mgr very helpful with getting fair price from ins. co. Cannot say enough about him ...serv. dept and parts dept helpful / knowledgeable....sales dept always was respectful and told me the truth about availability/had to buy new out of area  ...never got into specifics about price." - DH 01/03

"I have nothing but praise for their service department. They answer your questions honestly and provide excellent repair advice. They stand behind their work and will make good on any work they do. As of December 2004, they are under new ownership with expanded hours of operation. The previous owners have sold their interests and are now retired." - TC 03/05

"Well... here is another one on this dealer. I tried to buy a new bike with all the cash in my pocket. No way. No trade in, no bike. Got mine from Lorain Ave. in Cleveland, who was great. Had to have mine serviced in Cinti where I live. Every time I've had it there, there has been a problem of some sort. Got it back from being serviced once and the primary chain was slapping so badly, I didn't move it one inch. I highly recommend you avoid this dealer." - JK 3/01

"I've never had a bad experience with AD Farrow HD. I got a 2001 Road King at MSRP and was treated fairly with my trade in. The parts department is is second to none other. If they don't have it in stock, they can get it within a week, usually less. It has a friendly atmosphere and someone is always willing to help. Recommended my dad to them and he was able to get a 2001 Electra Glide Classic off the floor with no trade." - JB 4/01

"These people have seriously bad attitudes. I don't know why the Motor Co. puts up with dealers like this one. I've had some of the worst service ever on a Buell I bought here along with all the recalls. They bolted all the factory provided recall kits on their floor bikes without regard to their customers who then had to wait for other parts to become available. When they finally got around to getting me back on the road, i found things done badly (like the way they cut off the wiring to my license plate light and didn't repair it.) When I confronted the service manager, he denied that they had even touched it.  Arrogance and obfuscation instead of concern and customer care - just what one might expect from these money grubbers!" - RC 08/02

"These people have seriously bad attitudes. I don't know why the Motor Co. puts up with dealers like this one. I've had some of the worst service ever on a Buell I bought here along with all the recalls. They bolted all the factory provided recall kits on their floor bikes without regard to their customers who then had to wait for other parts to become available. When they finally got around to getting me back on the road, i found things done badly (like the way they cut off the wiring to my license plate light and didn't repair it.) When I confronted the service manager, he denied that they had even touched it.  Arrogance and obfuscation instead of concern and customer care - just what one might expect from these money grubbers!" - RC 08/02

"Bought 2 bikes from them, one in October 04, the second in July 05,  My experiences were uneventful and really non-memorable.  I see a management that needs a re-structuring.  Un-organization, lack of communication and less than honest comments from inexperienced service tech.  I watched another customer being told they couldn't give him an estimate on dyno tuning because it could take anywhere from 2 to 18 hour to get it right.  YES 18 HOURS.  I know some things are tricky but if it takes more than 4 hours I'm not sure you know what you're doing.  personally I won't buy another bike here until drastic things change." - BW 09/05

"Only sell to customers within their territory." - RS 4/01

"This dealer still sells for MSRP in their "area" and works from a list. Discounts for local HOG Chapter members only. Family run with a good attitude & service. They hauled me in with a broken clutch cable, turned the bike around fast and never charged a dime for the tow!" - TM 07/02

"This is a first rate place. I had my bike at another dealer for a bad ECM replacement. Took them a week and a half to diagnose this problem. I drove to Warren HD to get the new ECM to get the bike back quicker. When I arrived, the service manager told me that it was covered under warranty. The dealer that sent me told me it would cost $385.00.  Warren's manager called the other dealers  service mgr. and he put her on hold. They told us they "couldn't find the book that told what was covered on the warranty". Warren HD let me sign for the part ,and after explaining about the warranty, and how service departments are supposed to work, I left knowing that all my future HD purchases and work would be done here from now on. Warren HD is clean, has great deals on merchandise, a Huge parts and accessories dept.  I have referred all my friends there, in fact its become a favorite ride destination." - WH 12/03

"I'd love to be able to buy a bike here, been trying for almost 6 years. Either they don't have or aren't expecting what I want or they've got so many used bikes they aren't interested in what I have to trade. This family-owned and operated dealership is just plain friendly. The parts folks are knowledgeable and the service dept. is top notch. They've fixed things for me under warranty that the dealer I bought from wasn't even interested in taking a look at. In repairing my rear-ended 3-day-new Ultra they found damage that wasn't covered in the estimates and worked closely with my insurance company to make sure the bike was 'as-new' when it was delivered back to me. Many of the techs have been around long enough to know their way around older iron. No problem getting parts or service for my '86 FXR. Wouldn't surprise me to see 'em working on shovels in the back. the Service Manager, is extremely knowledgeable and committed to customer satisfaction.  Warren H-D sells at MSRP, free first service, no discounts on accessories that I'm aware of except 10% for their local HOG chapter members." - TM 03/05

"Changes day to day, sometimes at list, sometimes way over list, sometimes loaded down with old chrome pieces they need to get rid over. In the summer of 99 they lost 3 of the 6 mech's in service. Long waits and hurried jobs in the service dept left me hurting. On a 10k service they broke my fork brace, fork seals leaked, and oil pouring out my pushrod covers on a top end job, did not grease wheel bearings or swingarm, they said they were sealed units?, NOT!  Different people have different experiences here, Caviet Emptor!" - JS 2/00

"Service department is friendly and very SLOW.  It took 3 weeks just to get the estimate and 2 months later they still have my bike.  They seem to have too much business already to care about new customers." - DM 10/01

"Nice, friendly dealership. From the "hands-on", concerned owners, to the knowledgeable parts department, the sales staff, & the service people, all are interested in solving your problem. They can answer any questions & will take all the time necessary to do so. Parts & service departments have especially went out of their way to help when I needed it. Always have bikes on the floor and out front. I would recommend this dealer to anyone." - EK 01/02

"When buying a new bike people seldom think of needing out of town service. Experiences needing quick service on a cross country trip will tell you real quick who cares about the Harley customer as a whole, not just ones buying T-shirts.  Twice over the last five years I have needed something looked at H&M while in Ohio on trips from TX.  Both times I got what  is rare these days.  I was greeted in a friendly manner, shown a large list of scheduled service then worked into the line-up in a very reasonable time. While other dealerships were telling me good luck, H&M  said it would be difficult but they would try their best to work me in.  They did, the price was reasonable and the service was done right.  I rate them one of the best & appreciate being kept on the road!" - KL 8/01

"Family owned, Mom, Dad, Son, and Daughter all work there, very honorable people, Parts Department first rate, Service department will pick up your bike in a special van. Very active HOG chapter well supported by dealer. Many free functions run by dealership." - JC 5/00

"I've purchased seven new bikes in 11 years from this dealership. All have been at MSRP. No added markup, no accessories have to be added. Your name goes on a list and the bike arrives when it's suppose to. You don't have to trade if you don't want to. The owners are wonderful to deal with. The parts people are unbelievably knowledgeable, and the service is second to none. Everyone knows you by your first name. I live 55 miles away and pass three Harley dealers to go there. I'd drive the distance just to buy a fuse, you're truly in the family at Elyria HD." - GA 11/01

"Purchased a 883R for MSRP when all local dealers were $1500-2000 above this. They also offered a higher trade in than other dealers. Other "locals" buy bikes there which is 1 1/2 hour drive. Great friendly treatment." - RW 06/02

"The parts department went out of their way to help me with a warranty issue on a Sunday afternoon, half-hour before closing.  Have had my bike serviced there before. Good bunch of people." - BS 07/02

"I'm a member of their HOG. chapter - which is about average and growing. I have purchased very few things from this dealership since they are not cheap. They markup Sportsters $1000 - $3000 over MSRP. Big Twins are even more. They had a Deuce ($17,500 MSRP) on the floor last year and were asking $28,000 for it. Talk about a Stealership!  I understand that they usually get what they want.  The service department, on the other hand, is excellent. I had a loose crankshaft sprocket that they repaired for under $75, which included hauling it back to my house (about 15 miles away). Of course, I had to work out the logic with the (young) tech, but (we) solved the problem. Oh yeah, the charge also included replacing the front wheel bearing and installing a new tire (which I supplied). I was quite satisfied with their service." - SL 4/01

"Bought used Lowrider in 1/01.  Leaking oil since we brought it home.  Service department is the pits; so-called Manager rude.  After three trips back for service still couldn't fix leak.  Manager suggested we take it to another dealer for service (to get rid of us).  Still leaking after one visit to different dealer, going back in September - wish us luck.  (Been in the shop for service more than we have ridden).  Very disappointed in service/treatment from TCHD.  Letter to Pres. in Milwaukee voicing complaints to no avail... independently owned blah blah blah.  Put a serious damper on our first Harley purchase/experience - stay clear from TCHD!  Will never recommend or step foot in there again." - CM 8/01

"If you decide to have service done there do your home work see if the Techs are in deed certified and check with the trouble shooter in the area (local TV) and see if the complaints are still flowing in . Check your receipt real close if service is done there as to what kind of lubes u are getting. I have called the factory and the reps. there say, "since H.D.F. is a franchise there is nothing that can be done to police the actions of that dealership". I know first hand since I worked there for a very short time .Consumer beware .I have documentation that has been presented to HD factory and they refused to even smack them on the hand. Good luck ... but remember just because there are some bad apples in the barrel doesn't mean that the whole barrel is spoiled." - RR 10/02

"Purchased a 2003 Ultra Classics from H-D of Lima. When I called on October 25th just looking to see if they even had an Ultra. My lucky day they had one, and the two tone to boot, still in the crate. Told them right then and there to mark it sold and that I would be there to look it over that after noon.  They are one of a very few dealers in this area who sell at first come first served and at MSRP.  Everyone that I dealt where very knowledgeable and helpful.  I would send anyone interested to them and I am sure they would be pleased. The Salesman and the Service Manager talked me through some of the extras that I wanted." - DW 11/02

"I live in NC but buy all my parts from these folks since my local dealer has a attitude and poor customer service to go along with it.  You know what I mean.  The parts dept. is great to deal with...orders are filled promptly, returns are no hassle, and they give an "outstanding" discount on parts...give them a call for details.  Wish my local dealer was half as good!" - KA 6/01

"The sales department folks were nice, but would not work with me on price.  They like to add chrome and sell way over MSRP.  Parts - Excellent - 4 1/2 stars.  Service - I had to leave the bike for 5 days before they worked on it, but was very happy with the service.  The local rumors are wrong if you ask me." - RB 6/01

"Recently purchased a 2002 Fatboy from Hales and am very impressed with their whole staff. The sales Manager treated me with respect and explained everything including the pricing that they have on their bikes . (MSRP plus Frt and set-up . Parts and service seem to be good to and very friendly. They have bikes on the floor already dressed or can custom build to my specs." - JM 01/02

"Great dealership, always treated like a friend. these guys have a great selection of stock and customized Harleys in stock and prices seem to be great compared to some of the other Ohio dealers. Real small town atmosphere where you always seem to see the same employees. I would highly recommend. 2004 fat boy  I love it!" - JM 02/05

"If you are looking for a straight shooting honest dealership this is the one. I have purchased two bikes and numerous accessories in the last year. I ordered a 2001 Dyna super glide and it was a pleasurable experience with no" hocus pocus". Last week I walked into their dealership and found a fat 02 Fat Boy with no added accessories @ MSRP +$500 frt. & Prep. I didn't have to trade my bike in but they gave me very close to what I paid for it so I did. Everyone there is willing to help you with anything you need, which is a welcome change from other personal experiences with local dealers. I don't think it gets any better than that!" - TB 02/02

"My wife wanted to surprise me with a new sporty in Feb.'04. She called a dealership that approved her credit, but wanted $14k for a 2003 sporty 1200c plus $500 shipping from out of state.  I was let in on the deal at the last second, and told her it was too much $, but lets see what we can find locally.  I called Carlton at the recommendation of some of my long time Harley buddies, and explained to them what we were doing.  They had us come out (about an hour away, there are at least 5 dealerships closer to me) and were absolutely the best start to finish. After we got there, they had our credit done, and told me to pick a bike, either off the floor or they had more in the back.  I was told that since we had been approved at the other amount, that I could add parts up to that amount if I wanted.  I got a new '04 1200c in blue/black for MSRP, added the sissy bar and pad, and they installed it without adding labor.  They said that\'s the way you want it, that's how you'll get it, just pay for the parts.  Delivered it free, and service told me that if I wanted to work on it myself instead of bringing it in, they would be happy to give me advice or answer any questions....unheard of!! A family run business that treats you like family, they have my $ from here on!" - CS 12/05

"I hope this could be the  dealership of the future. Being a new dealer they are bending over backwards to promote itself and it's services. Open everyday until 8 (ex. Sun. until 5), service open on Sun. VERY friendly. I belong to another HOG chapter but this place is very customer oriented. Never bought a bike from them but service does well. Sometimes takes awhile but they let you know why the delay, no excuses and make things right. Highly recommend this dealer. Great place to shop on a SUNDAY when everyone else is snoozing." - KS 8/01

"I would like to say one thing  about this dealership... "RUDE!" I'll buy my parts some where other than Aces and Eights. I  wouldn't recommend them to any one." - SO 8/01

"Here at Aces & Eights. We maintain an open door policy and are available to talk with any customer regarding their experience.  Aces & Eights maintains one of the highest customer satisfaction ratings in the country, please stop by an let us address your issues." - Aces & Eights H-D 9/01

"I had a flat on my Ultra yesterday on I-71 in Kentucky (about Noon on a Sunday) Aces & Eight's sent someone from their shop down to get us, about 165 mile round trip. One of the guys stayed an hour past closing time to get us going again. And I thought customer service was a thing of the past..." - AS 07/02

"I just purchased a new '02 FXD from them. They sell at MSRP, don't make you buy any amount of add-ons, and any of the staff I met there are very friendly and knowledgeable. They also give you a coupon for 2 free T shirts when you pick up your bike. I was told that the '03 models WILL be at a higher price due to the anniversary, but the salesman was unsure how much higher than MSRP '03 models would be priced at. All in all a very smooth relaxed transaction. I'd highly recommend them." - BF 03/02

"A buyer must gather knowledge about the bike or service and be aware. Do your homework or get a friend to help you or read this. $2500 above MSRP.  The salesman up-sold me on bigger cam rod and louder pipes.  I agreed. My decision, no pressure. That was good. I added them. The finance mgr tried to up sell me HD finance and gap insurance and told me my bank could not cover the accessories, (I took none of it and my bank does cover the accessories). That was a close call.  If I believed him I would have lost 4000 in finance charge over the next 4 years.  The pressure from him was a little uncomfortable but I "just said no".  When I came back in with bank check and sales agreement everything went smooth. I decided to be proactive and "very nice".  Nice letter to tell them when I was coming to pay and on what day, what time.  I worked with the parts mgr same way.  He was VERY helpful.  I worked with Service Manager same way.  He and whole department were VERY, VERY helpful.  I was patient during their rush hours and they were attentive when it was my turn. From my experience with all dealerships is that if you want honey, you have to give honey.  Nothing is for free and their job is to get your money and stay free of liability.  No crime in that unless they physically reach into my pocket.  If you don't have the cash you can't play in the game. Capitalism works. Buyer beware." - TD 06/02

"Went in January 03 looking for a Road King, new or used. The Sales guy said would be a long wait on new one, asked about used one, he quickly walked me to the first one, quick short description of the bike, as I bent down to take a closer look he hollers across the show room, this one over here, as if to call me, is bla bla bla, then goes to #3 and says they guy had way too much chrome on it and it would take excellent credit for me to afford this one as if I didn't have it. I asked who owned the new dealership, he gave me a stupid look and asked what that mattered. then he says if you have any questions ill be in my office, walks away to his desk and sits there tapping his pencil watching me. as I left he tries to hand me a business card. I said I don't think ill need that and left. Bought the used one I had already looked at through a private party the next day. CASH." - WH 03/03

"Went to Western Reserve in June of 03. Looked at a used Super Glide Sport, decided it was a little to pricey. Settled on an 03 Sportster. Not only was the sales manager quite arrogant, he approved my loan @ 21per cent. Said to forget it. Went to Southeast Harley Davidson and purchased a new Super Glide, approved credit from HD credit @ 8.5 per cent. is there something fishy going on here?...let other people decide. I will not even buy parts there and they are less than 3 miles from my house." - CS 02/04

"I ordered a new '02 FXD 8/01 and received it 3/02. They sold it for MSRP, no hassles, and got 7.5% rate since I took the extended warranty (which cost $1.00 a month more than without the warranty @ 9.5%). I've never used their service dept. so I can't comment on that aspect." - BF 07/04

"The salesman was no help the Service person has a real problem with the truth. Took five months to fix two problems that bike from day one. Problem one they had 12 repairs for the same thing. problem two was major but was told for 5 moths nothing was wrong. changed oil used wrong oil twice .They will pick up and deliver and I really liked that and they clean the bike every time and they do that well. They did try to make up for all the problems but it just got worse. I sent a email to the Dealer an was told the salesman probably saw it an deleted it. Called owner of Western Reserve Harley, he couldn't care less about the problems I've had, he was only interested in what it cost him trying to fix all the things his people did wrong or didn't do right. That is really to bad." - PB 10/05

"Four 'stealerships' later and I find these guys. They fixed an intermittent engine miss for me on my '03 Ultra (after 3 other dealerships tried), and replaced my rotors after Toledo H-D returned my scoot to me with warped rotors. The Service Dept. seems to have their act together but I'm not too keen on the salespeople. I did buy another bike from these guys '05 XL 1200C but it took over two weeks to finally take delivery even though the bike was on the floor. I paid MSRP for it and would certainly deal with them again....because of their service dept, not the salesman." - RP 12/05

"According to well known motorcycle publication, this dealer sells new Harleys at or near MSRP"

"Finally a honest dealer!  This place is great.  The sales people gave me honest answers and explained the process perfectly.  Amazingly enough they sell at MSRP (and a great selection of used bikes at great prices!).  I talked to the parts guys for a long time.  They were very knowledgeable on the accessories out there.  The service dept. is awesome!  So clean & professional!  I walked out of there with a new t-shirt and a new respect for Harley dealers.  If you're out to get a Harley, this is the place to go.  You wont be disappointed!!" - TS 1/00

"Centennial Park is part of the A.D. Farrows world.  I tried to talk to two sales people today and both of them were rude with a take it or leave it attitude.  They told me very high prices on the Harleys I was interested in, $24,000.00.  When I finally told them my friend had just ordered a new Harley of the same model from another dealer for $6000.00 less, they said that is about right but would not have all the extras on it that they would put on.  I told them I was not interested in the extras, I just wanted the bike.  I will be going to the dealer my friend just ordered his from.  Thanks Centennial Park !" - CA 8/01

"I have never, ever had a problem with this dealership! They treat me with respect & are always honest. Everyone at this dealership is helpful with all my questions.  The service department is excellent.  The parts dept. has everything.  The sales are fair and always at MSRP with no extras or hidden charges.  Centennial Park has a customer for life.  Thanks for everything Centennial, I feel part of the H-D family!" - TS 10/01

"I was in this dealership yesterday and found a bike just like my old one and another we liked and with cash in hand were ready to buy. The sales manager was VERY arrogant and pushy but not in the least flexible. I didn't care how many bikes he sold or how many he owns or how he got his job...(Stories in which we had to know about) I just wanted to buy TWO bikes off the floor. He wined that he didn't make money off cash deals and he would rather finance. He also lied to us about a part on a bike that he said came stock and DOES NOT. That bike sure was pretty but I will look around a bit more. Do these guys want to sell bikes or not?" - JD 12/01

"I have been to hundreds of Harley dealers in my travels and I have to say that Centennial Park Harley-Davidson is head and shoulders above the rest.  The friendly sales staff greeted me at the door and escorted me to the department I needed.  The parts and motorclothes selection is great! The service department provides free pick up and delivery up to 100 miles in any direction any time of the year.  I have recently become active in the HOG. chapter and am blown away by the events and rides these folks have put together.  I always feel at home at Centennial Park and consider them my dealership.  I will continue to visit other dealers but everything I buy for my bike will come from Centennial Park.  Don't take it from me, stop by and see them, you'll never have a better experience at a H-D dealership." - TC 03/02

"There have been many changes here lately, all for the better. The parts department was always excellent, sales staff were aloof in past but new staff are great, has some good mechanics and a most accommodating service department, the clothing and chrome accessories department is well-stocked (this has certainly cost me a lot of money in the past). Overall, very friendly, competent people and a great, customer-centered operation. I enjoy doing business with them." - JM 08/02

"Was put on a list for 03 FLHT and told suggested retail price. Got the call that bike was in. Went to get bike and told price was suggested retail, BUT shipping and prep was $2,500. Told dealer FORGET IT.    They suck Bad." - TB 04/03

"My wife and I bought two bikes from them recently (XLH & FXDL), and couldn’t have asked to have been treated any better.  The staff was extremely friendly and knowledgeable.  The entire staff made the buying experience easy and pleasant for a newbie.  They are always ready with suggestions and advice, and tell you what you want and/or need, not just what makes them the most money." - JC 09/03

"I was visiting a friend in Columbus and went to Centennial to buy a t-shirt and saw a black '04 Road Glide and had to have it. The staff was professional, helpful, the price was right and I bought it. They have a great staff from the manager, sales dept. and on through the dealership. Oh, did I mention I live in Arizona, a rider for over 40 years and to be treated so well made it that much better. A few weeks later I received a laser engraved plaque with my name and a Road Glide on it, nice touch." - TL 02/04

"First shopped this dealership in November I also shipped the other Columbus dealerships but kept in touch with my salesman and the atmosphere at Centennial Park made me feel the most welcome. The salesman was eager to provide as much info as possible throughout the process.  When it came to decision time he sat me on many different bikes and helped me with "fit" a great deal.  Once I made my decision everyone in motorclothes, finance, parts and service were also a pleasure to deal with. No hidden costs just an honest deal. They made the process a very enjoyable one.  They have my business for life!" - RL 04/04

"I lived out of state so didn't purchase my Road king from Centennial. I wanted to get a birthday gift for my father who lives near them. I ordered a nice gift from Centennial and asked to have it overnight delivered because I was short on time. One of the sales or admin ladies lived near him and offered to deliver it personally to save me the cost of the overnight shipping. I have since moved to Columbus and I can tell you that things like that will definitely stay in my mind when deciding where to have maintenance done and where to purchase my next bike. This is what "customer service" should be about. They have my business for life." - VV 09/05

"According to well known motorcycle publication, this dealer sells new Harleys at or near MSRP"

"We were just in this store 3/24/01.  Their new and used bikes are way over book, (most of the bikes start at $20,000 and up). You  also needed a trade in to get a new model. " - RS 4/01

"Great, new facility in Perrysburg.  Staff was friendly.  This is the place to go for a used bike.  They must have over 100. Got a great price on my trade-in and bought my new bike at MSRP...No prep fee.  Service department is clean and they got my bike in and out quickly with no problems.  Definitely have a life-long customer here." - GS 4/01

"I tried to order a new HD at this 'Newly Owned' dealership. I don't own a Harley yet, to be my first HD after waiting over 20 years to afford one. Every time I went in to deal I was told a different story...first they said come after the first of the year...when they know what they will be getting. Went back in January and then they said they didn't have any that were not spoken for...etc., etc., etc....found out you need trade in that they want or you get the run around. A friend that I work with know a former employee who quit because she couldn't stand it any more...she couldn't even order a new big twin unless she had a newer trade in! They don't get many new bike...but have lots of bike $4000 over value! I went to Napoleon Ohio MSRP...waited a little over 6 months for my FXDX...ships tomorrow... Got lots of money...go to Signature Harley!" - MS 5/01

"Just had some repair work done by Signature HD. It took 3 weeks with an appointment, had to be taken back 2 times (first time within 25 miles) and now have it done. When I went in to pick it up time # 1 repair was well over the estimate. (No call to revise estimate.) First estimate was Max. $700.00, final bill was over $1050.00 When I took it back as it was not right, they found the problem of the spark plug wire left loose. Third time back, they found the TPS sensor (throttle Position sensor) was bad. That originally I had asked them to check as I had problems with it before. Replaced that for parts charge only. MSRP $42.50 But the repair bill included other parts that would not have fit my bike. A slow jet, My bike is Fuel Injected. No carb. They removed the slow jet from the bill soon as I pointed that out. Service manager stated that he didn't even know what a slow jet was. If you get ! work done here, check your bill. I recommend not even getting any work done here. I wont again." - FZ 04/02

"After riding motorcycles for the last ten years, I had saved and sought to own a FLHR. Checking the showrooms inventory weekly, a 2003 FLHRI appeared on the floor in mid March.  By the end of the day, the bike was mine.  This being my first experience with any dealership, I was impressed with how the entire staff treated me throughout the process. Shortly thereafter on a ride, a rattle was heard coming from the rear of the bike.  I traced it to a faulty hinge pin on one of the hard bags.  Upon making the service manager aware of the problem, a part was ordered and arrived within the week.  A convenient, after work, appointment time was made within four days, and while I waited, the problem had been corrected.  All of this during what is probably their busiest time of the year. This will go a long way in alleviating the anxiety I suffer whenever service or repair is needed.  I'm looking forward to future dealings with the Signature staff." - DS 04/03

"According to a well-known biker magazine, readers have sent in letters claiming that this dealer sells bikes at or near MSRP."

"New owners,  sell bikes off the floor - has list of what bikes people want when arrive in dealership (new & used)" - HB 11/99

"Gover's was the only dealer in the area who treated me like a potential sell...and because they did, they got a sale. They are all more then willing to help and always remember your name. Thanks for the great experience guys! That's why I drive 45 min to go to your shop instead of 10 min. to the dealer down the road." - SE 6/01

"Gover H-D has moved from Arcanum to Piqua, Ohio.  We went from a 7000 sq ft building to a 17500 sq ft building!  We sell at MSRP with a $425 Setup-Prep-First Service for big twins and $375 for Sportsters (at least for the 2001 model year).  We do sell bikes out of our "territory" (as defined by The Motor Company) but seldom order bikes for people who live too far away to (possibly) come back for service or parts and accessories. We are currently ordering about two thirds of our bikes for customers and are putting the other third on the floor on a FCFS basis." - Gover H-D 7/01

"In April of 2001 we moved into our new 17,500 sq ft. , now, only three and a half years later we find ourselves in need of more space.  On Saturday March 19, 2005 we broke ground on an addition to our building.  We will be adding an additional 10,500 sqft.  We are expanding our service capability (more techs and a dyno) and increasing our storage/warehouse facility.  The addition will also include a "HOG / conference room".  We hope to be able to offer winter storage for next winter, and dyno services by the end of this Summer.  We also hope to be able to offer Wi-Fi connectivity in the dealership within the next couple of months!  We have more motorcycles available on the floor now (because our allocation has grown, more than doubled!)  We sell at MSRP and include the first service in the price of our setup/prep fee, which varies from model family to model family.  At Gover H-D/Buell we are committed to giving the customer the best possible purchases experience they have ever had.  The Dealership is a family friendly atmosphere that you don't have to worry about bringing you children into and wondering what they might hear.  We are also HUGE Buell enthusiasts; we love the bikes and love to ride them.  We are a no "B.S." dealership, we will tell you the truth, no matter what.  Because of our great customers our business continues to grow and grow." - Gover H-d 03/05

"Employees are a problem here. They apparently have important work to do and don't like being interrupted by a customer. I bought a leather tool kit they had in stock and got home to find I had the wrong one. Also, the box had already been opened as was the hardware bag, and the instructions had been folded and re-folded several times. I took it back to exchange it, but it was 31 days later. They charged me a 10% restocking fee for late return, even though it wasn't a special order item and had already been restocked at least once. I asked to speak to the parts manager. He came over, but clearly didn't want to be bothered with a lowly customer's problem. He simply pointed to an index card with very small print on the cash register saying that a restocking fee would apply if returned after 30 days. I took my 90% refund, didn't order the right one, and will never be back. Apparently they think they will make enough money from restocking items to make up for the business they are loosing by being so arrogant and inflexible." - JM 08/02

"Picked up my 03 883 Custom on 8-9-02. Pretty painless though I went thru my credit union and not Harley Credit. Got a better interest rate. Salesman was up front about everything. Paid $500 over MSRP which I thought was pretty reasonable considering a lot of places are really jacking up the prices. Salesman stayed in  touch throughout the whole process and went over everything completely to make sure I understood everything. Parts guys were helpful with questions I had and the service manager was very helpful with some things I wanted put on  before delivery. Overall a good experience compared to some of the horror stories I have read on this site. Will definitely be back." - BT 08/02

""Mom & Pop" started this dealership and worked hard to get it where it is today. Making lots of money. Now the kids take over and have a real snobbish attitude. I hate being lied to and the service manager is a big liar. Caught him in several. Received lousy service twice so I've learned my lesson. Won't be back. If he had only been up-front and honest all would have been OK. Just don't lie to me." - DD 12/05

"Dealer will order Big Twins for $500 and sells them at MSRP. " - RB 6/01

"I am a frequent customer at Roeder and have been since 1997, bought my '00 Wide Glide there and all service and parts from there.  I have seen the evolution of the dealership and it certainly is headed in the wrong direction.  It used to be you could deal on prices with the bikes...now, its strictly MSRP.  The sales personnel are very helpful, but it is obvious that the prices are set by management and the sales guys have their hands tied.   Service is good, I have only waited once (beyond what I was told) and they picked up and delivered my bike to me (over 60 miles away).  I have had ZERO trouble with the service to my WG (ported, polished, stage 3) and would recommend them to anyone.  Their pricing is up there....but service will deal... just ask em... usually will knock 10-20% off.  The parts guys are very knowledgeable and have only once had to wait for a part (mfgr had a backorder).  All in all the management is trying to gouge, but the goodhearted people on the floor will do whatever it takes to keep you there. " - DK 8/01

"I had a breakdown 200 miles from home & this dealer went way out of the way to help me out & get me back on the road. They smoothed out a scary & unpleasant experience & made me feel very much at ease. Everyone was most helpful & friendly. I would highly recommend them for any Harley needs." - EK 10/01

"The bike came in 2-4 months early.  The salesmen were honest and straightforward.  They worked hard for me though out the whole deal with no pressure to buy accessories or extras.  My biggest impression is that they
are free of the typical "we sell expensive poser bikes" attitude I've picked up from other dealers.  Everyone left me with a good impression. The concern was over the bike and me,  not the bottom line.  Service up to 10,000 miles was included free in my deal (not to mention a T-shirt and a small bag full of goodies).  I would highly recommend them.  If I had to find a complaint, it would be that I was not informed of several charges before the order.  This dealer is 45 miles away from my local dealer and well worth the trip." - BB 10/01

"Dynojet has been upgraded to tune Power Commanders with air/fuel system and eddy-current brake. Still VERY pleased with the service department here, as well as the whole crew." - MR 9/01

"2002 Road King Classic...MSRP plus $599.00 setup & freight. Not bad.  This is my second purchase there. I am very satisfied with the no nonsense way of purchasing a Harley. No lottery B.S., No settling for what you're lucky enough to find on somebody's sales floor. Just drop a deposit, tell the man what you want, color & accessories. I had a 3 month wait, & knowing I  was getting exactly what I wanted made it well worth it." - MJ 03/02

"According to well known motorcycle publication, this dealer sells new Harleys at or near MSRP"

"I have purchased two bikes from these folks, both at MSRP with approximately 9 months wait for each with a $500 or $1000 deposit.  They are further away from me than 2 other dealers, but I like the atmosphere and people better. The service is good - they give you appointments, and in my case I have not had any lengthy wait for my bike.  They are not perfect, but they try to do the right thing.  The owner seems to be a good guy- he came by my house and test rode my new bike when I reported a problem once, then got it in for service during a very busy time (pre- Sturgis ).  Service department seems to be pretty stable. Only negative is the service department is small, and very busy during the riding season, but that is pretty common around here. Not a glitzy place, looks like an overgrown gas station, but I prefer it to the chrome palaces." - JB 03/02

"I made an appointment to have my the brakes replaced on my Ultra and troubleshoot an  intermittent miss in the engine, one week in advance. These guys kept my bike for 10 days. Returned it to me with the same miss in the engine and rotors that were out of true. They still charged me practically $300. I wrote two letters of complaint to the owner and Harley. That was 2 months ago and still no one has responded. Harley in general seems to have a hard time finding reliable Techs. Drug Tests should be mandatory!" - RP 12/05

"According to well known motorcycle publication, this dealer sells new Harleys at or near MSRP"

"I had been to nearly every HD dealer in Central Ohio, the only one I found that didn't try to load me up with "extras" and sold me the FLHTC as MSRP was Thiels. There was no pressure, the sales rep and everyone else went out of their way to get me on the road and on my way home. The best dealership I've encountered and would recommend them to anyone." - KN 02/01

"I ordered a 2002 Ultra and in 5 months it was at the dealer (they said it would take 6 months).  The bike was exactly what I ordered with no add-ons or make you buy anything extra.  Bike was sold at MSRP.  Theil's Wheels is a great, Honest place to buy a Harley.  I live 100 miles from them and I'm going back for anything I need." - RF 12/01

"I Purchased a 2001 Sportster over the telephone from Birmingham Al. The deal was done at MSRP, and the bike was put in a crate and shipped to my door. I was riding 10 days after the deal was closed. They did everything possible to sell a bike to someone 500 miles away. They called to make sure the bike got to me, and that it was in good shape after shipping. All H-D dealers should take lessens from Thiel's." - MP 03/02

"I let Centennial Park HD rip me off with ridiculous mark-up with my last bike purchase. So I  vowed not to pay over MSRP when I bought my 05 Softail Deluxe.  Both AD Farrow in Columbus, and Centennial Park in Pataskala continue to mark up and charge unreasonable setup.  Finally I found Theil's Wheels in Upper Sandusky.  They sell at MSRP, no hidden charges, very reasonable dealer prep (220.00).  I could order the bike in my color, and with my options.  They were a joy to deal with.  Unlike the Columbus area dealers they respected me for more than what they thought they could steal from my wallet.  I highly recommend this dealer, and will push as many Columbus buyers there as possible. As long as you are willing to leave the Columbus area you don't have to pay over MSRP, and you can have your bike the way you want it." - TG 05/05

"An outstanding dealer who will go the extra mile to satisfy his customers. Purchased a 2002 Fatboy for MSRP plus setup. I highly recommend a visit to this dealer for your Harley needs. Will do business again!" - ST 10/01

"Recently bought a 2002 Fat Boy - this dealership is EXCELLENT! They really care about their customers - their knowledge of parts is great - service is top-notch!  Prices are very close to MSRP. I HIGHLY recommend them!" - RW 03/02

"Neidengards is the best ever. I bought a '97' Ultra from them and also a 2000 1200 Sportster for my wife. We have had excellent service from their service department. They do everything they can to make a customer for life. I just ordered a 2003 100th Anniversary Model. This makes the third bike I have purchased from them and it probably won't be the last. They sell at MSRP and the price they give everyone includes setup, freight and prep. GREAT DEALS! ! ! I have never been sorry for doing business with Neidengards. Try them, you will like them. Their service and sales people are very knowledgeable about every aspect of your motorcycle." - JM 07/02

"Can't say enough good things about these people!  We bought a 2002 Fat Boy three years ago - and now bought an 2005 Deluxe & 2005 Ultra.  Neidengard's is the ONLY dealer in our area that we would even consider buying from.  They are not only friendly, but they know their stuff!  Their prices are great too." - RW 12/04

"I had no trade, did the deal on the phone as they had one of three models I wanted. Did the paperwork the next day for MSRP + about $400 F/H, was riding that day.  Outstanding sales, fantastic parts, full accessories.  Owner personally gave new bike tour/checkout.  Active huge HOG Chapter.  I'm lucky to have such a great shop nearby!" - RN 8/01

"Finally got a tire balancer, but new SM doesn't let customers talk directly to the techs any more. Also don't seem to be doing as much machine work.  Store owners are decreasing support for the HOG chapter, eliminating some cost sharing and charging the chapter for facilities use." MR 9/01

'"Buckminn's sells at $500 over MSRP, then adds setup and freight. The offer a 15% discount on anything you buy when you pick up the bike (mine was extended to about 6 weeks).  The salesman was very knowledgeable and kept me informed on my order.  They are moving to a new store with more floor space, but the old store had quite a bit of space for motorclothes and accessories." - CA 05/03

"I just bought a 2002 FLHT Standard at this dealership and everyone made this a great experience.  I travel all across the U.S. with my job, so I get plenty of chances to visit a lot of dealers.  This dealer gave me a great price, a really fair trade for my '88 FLHTC (more than any other dealer had offered).  The sales people, the service people all took time with me, answered any question I had and was very friendly.  Any concerns with service I have had has been handled professionally and quickly. Sure, they only sell in their area but I am glad I live inside of that area. Thanks everyone at Fink's for the great service." - CA 01/02

"I ordered a new 2002 FXST from this dealer and paid MSRP, and picked the time I wanted to take delivery, it was in on the week I requested. The sales staff and parts determent went out of their way to help me with any questions I had, they explain things to me and told me if I had any questions once I got home to just call and they would try to help. They made my purchase a great experience. I am glad to be in their service area." - RS 03/02

"Bought my first Harley from Fink's this year.  Salesman was very helpful and worked to get me on a bike at the price I wanted to pay.  Right at MSRP for 2004 Softail Deuce." - DA 12/04