"I can honestly say Cox's is the best dealership I have ever dealt with. when I have a problem it don't take the service manager long to get my bike in and get it right. and the up front gang.. great. and all the lovely ladies.. the hog members are great to. you can always bet on a good joke at every meeting. If ya ain't got a bike and want one I highly recommend them. they got to be ok I've been dealing with them since 1980 when I bought my first Harley. give 'em a try." - KL 03/02

"Bought a '03 RK Classic from Cox HD. The price was lower than anyone else and I was out of state. Because of this site I called Cox HD and told them what I wanted. They didn't have the bike but said one was on its way. I checked with a few other dealers before calling back and when I did, the salesperson said the bike had arrived. I sent a check overnight (should have sent a certified check so I would have to wait until it cleared) but once it did, it was green lights! However, before the check had cleared the parts manager pull the custom's I wanted and the service manager got the bike ready. Still apprehensive about the deal, (Would it be as discussed? Would the bike be what I expected?), I arrived to find my name on the perfect bike. All was as discussed. The owner did the paperwork since the salesperson I'd worked with was out. While that was being done, a knowledgeable service manager went over the bike and spent as much time as I wanted discussing the operational/maintenance details. After this, I chose some apparel, we loaded the bike and I drove the 350 miles back to my home state. The salesperson, (still haven't met him) called the following Monday to see if everything was okay. We forgot the stock seat that was taken off the bike so they sent it UPS. What else could you ask for? I highly recommend them. No wonder they're number one in the nation for customer service! They deserve it!" - LH 10/02

"They are the best around. Although Cox's isn't the closest or easiest to get to dealer for me, I chose them when I purchased my '04 Road King. They charged MSRP plus a modest set-up fee, and they gave me a good discount on parts added at time of purchase. Everyone I dealt with bent over backwards to make the purchase go quickly and smoothly, especially parts people and the service department. A LOT of parts were added, and there was a lot of opportunity to mess up, but everything went extremely well. Delivery was outstanding, (there is a difference, when it's done right) and service after the sale has continued to keep me happy. This isn't my first Harley, but it is my first from Cox's. I plan to buy at least one more in my lifetime, and it will be from Cox's" - JH 07/04

"I had some major work done on my bike earlier this year and was quite disappointed with the service department at Cox's.  The service sales guys seemed to have trouble telling the truth.  Firstly the job took about forty percent longer to complete that I was told and it cost about 25% more that the original estimate.  New parts that had not been discussed were installed on my bike without any my knowledge until I went to pick the bike up.  When I called to check the status of my bike I felt like the service people twisted and misrepresented the truth.  The service folks "tickled my ears", telling me something I wanted to hear, whether it was true or not.  Bottom line is that even though they are the closest dealer to me, I have no plans to return to Cox. I will take my business elsewhere." - JR 10/05

"I ordered a 2002 from Davis's in August of 2001. However prior to it's delivery I found one at Greensboro H-D. I called the salesman at Davis's and explained the situation. His response was "Hey great, if it's the bike you want get it. We'll be glad to switch your deposit to parts or accessories." No hassles at all.  After arriving home from picking the bike up at Greensboro, I realized it was very poorly set up. The handlebars were not aligned, the clutch was not properly adjusted, among other smaller items. Later that day I went to Davis's to order accessories and in the process mentioned to one of the Technicians the problems with the bike. He stopped what he was doing, told me to roll it in, and promptly corrected all faults. It's obvious that these guys care and take a lot of pride in their work. Shop Foreman and Senior Tech are really on their game. General Manager, Sales, Parts, and whole staff that I've encountered are very competent and friendly. They earn your business. Fully Recommend!" - AW 09/02

"Great dealer, bought a 2003 Wide-Glide.  Great salesman.  Great price.  I would go back again in a heartbeat.  Interested in seeing their new facility.  Drove 5 hours to buy my bike, live in Charleston SC.  Wished they owned the dealership here." - KB 04/03

"Nice people, everyone went out of their way to be helpful.  There are a LOT of used bikes on the floor along with MANY new Sportys.  They say they sell at MSRP,,,, and I didn't do a line by line item.  They gave me a price of 18,500 out the door for a Road King Classic, no alarm,,, basic black.  I'm not sure what the tax rate here is, but at 6% + 16,995 + 240 shipping = 18269.10 leaving $230.90 for setup?  Sounds good to me.  Also, the RK is coming in June, and can be changed if ordered before April." - LB 03/02

"These guys are excellent!  C.H. is such a great guy, and their prices are pretty amazing.  I bought my 2002 1200 XLC from C.H., and saved $900.00 over what my local dealer wanted (in Wilmington).  The Raleigh store, which is about 20 minutes from the Durham store, wanted $1700.00 more for the bike!  Durham beat everybody's price, without exception (I even checked with stores in S.C, and FLA).  Great prices and people." - CM 04/02

"Be careful with the service dept at Sheltons HD of Durham.  They recently changed hands and I've seen some problems.  1) scratched saddle bags during a rear tire replacement; 2) installed aftermarket mufflers on wrong sides of bike; 3) installed spacers on front wheel on wrong side and had to be corrected by another dealer while on a trip; 4) possibly changed tires without putting in new tubes (had a blow out and another dealer claims this was the case).  Service dept seems to be struggling with finding qualified motorcycle mechanics since dealership changed hands.  Be careful and look over the work real well if you use these guys." - DM 06/04

"These guys are great. I bought my 2003 FLHTI through Durham HD. When it came time to pick up I found out that they been bought by Shelton's. Durham HD basically took about 30+ deposits and then sold out to Shelton's. The bikes were never ordered. Shelton's took over and gave people the option of their deposit back, try and order them their '03, or order them an '04. They didn't have to do any of this. They put my accessories on for free, etc. The went out of their way to make my experience good. Lots of legal things went on with their purchase from Durham HD. As to the service issue. I have had nothing but top notch service there. I talked with someone about the previous comment. They researched it and the next time I was in they pulled me aside and explained that the mechanic was a holdover from Durham HD and that the person is now at one of the other shops under going extensive training. These guys love Harley's and it shows. The experience from sales, service to parts has been nothing but exemplary." - KG 09/04

"I had a great experience with Durham H-D in late \'03. I was on a list with a deposit down during the Shelton\'s transition. Got a call from the new manager asking if I still wanted the bike which they showed to be coming in soon. I got the exact bike I wanted at the original price I was quoted. They added the accessories I picked out and worked with my shipper to get the bike delivered to me. Very nice people. I would highly recommend from my experience!" - AD 10/05

"I put a deposit down in March 99 for a 2000 model fxdx, but I had changed my mind and since  then switched to a low rider. This is the second Harley I've bought from  this dealer in the past five years. It seems as though you have been misinformed, when I spoke to him about his markup he told me everyone pays the same markup and it doesn't matter if you live in the area or not. I was quoted a price of 15445.22 for the fxdx out the door, (that's fxdx not fxdl). Since then I've checked some of the other dealers in the NC area and you were right on with them. Unfortunately I can't get my deposit back now without loosing half of the $1000.00 and the bike hasn't been ordered yet" - DC 8/99

"The parts counter people are very courteous and helpful, even when buying small odds & ends for older bikes they are helpful, and quick they also have a counter w/some very useful aftermarket parts/accessories." - JB 02/01

"Price of bikes is $1500 to $2000 over MSRP." - RM 03/02

"Carolina H-D does not sell for MSRP. They add on between 2500 to 3000 dollars depending on the model." - RM 11/02

"Carolina H-D does not sell to people outside a 60-mile radius of the dealership.  I called for an out-of-state friend who was looking for a specific model they had in stock & that's when I found out about the policy. The new store is huge & real fancy, if you like that kinda stuff.  I've dealt with them for help putting my race engine project together & for parts - both service & parts personnel, as well as the owner have been very helpful & they do some real nice, detailed custom work.  Even though there's another dealership closer to me, I still go to Carolina H-D for parts because I know I'll get waited on in a timely manner & get the right part the 1st time, plus I've always been treated well." - AN 08/03

"He does not sell at MSRP. I bought a 2001 883Hugger and also had to purchase a $500.00 accessory package! All for $8200.00!" - MD 10/01

"I'm renting a Road King next weekend and will give everyone a report on my travels.  The Smithfield store is usually for 'pre-owned' bikes, but they will be selling new ones shortly. Nice people here too, BUT, they have a little flim-flam going. The same RKs I checked out at the previous dealers were going for 20,100 here.  Now for the deal... there is a $600 REBATE so the bike is really selling at 19,500. They also 'give' you 1,000 worth of doo-dads bringing the sales price to 18,500.  Too many flim-flams for me... but not $2,000 over MSRP as is the case for many dealers according to some." - LB 03/02

"Mixed experience, some good, some bad.  2002 FXDWG. Package price  included first service ($200), $1000 worth of accessories (I would have spent  this money anyway, so it was ok), and 1 hour of labor to install the accessories. The deal also included a $500 rebate.  Shelton, the owner, did a wonderful job going over all the ins and outs of the bike when I picked it up.  Not so goods. Put my name on the list in April, had to pay a deposit.  Was told  the bike would arrive begining of June, maybe earlier.  Really arrived end of  June.  Asked salesman if carb should be rejetted since I was adding SE breather kit and pipes.  He said no.  He later asked another salesman who said I should  install the Thunderslide kit.  I asked my salesman to add this to the options.  He said ok, but I found it was not done.  Bike is running lean because of this." - CG 07/02

"Haven't actually visited their shop but contacted them with regard to ordering of an FLSTC. They advertise that they sell at MSRP (+Fees). Orders are from a list and sell only to NC residents with an approx 6-month wait. When I asked about their fees I was told to add $1700 to the MSRP! I suppose that one might say that they sell at $1700 over MSRP if one considers the fees as a part of the selling price. Hmmm. The sales manager was quick to point out that they were $1000 to $3000 cheaper than most of their competitors. So it goes." - LH 6/01

"Greensboro H-D uses a waiting list to purchase new motorcycles. I visited Greensboro, and asked to be placed on the list for a new FLSTC. The salesperson told me it would take about 6 months to get a bike. After the 6 months had passed I began trying to call Greensboro to see if I was getting close to riding. Every time that I called the salesperson was busy and they would never return any of my calls. After 10 months of waiting I finally gave up and purchased a new bike somewhere else. This was in 1999 and I still have never heard from Greensboro H-D. I wouldn't buy so much as a t-shirt from these people and I sincerely hope that they go bankrupt!" - BB 6/01

"I would like everyone to know the sales department and service department are first class. I bought my 02 Road King at MSRP right off the show room floor. Highly recommended." - RM 03/02

"I need to share my experience with Greensboro Harley.  They had an open house on Sunday, March l7th.  That is when I saw and sat on the 883 Sportster Hugger for the first time. The sales person I spoke with that day told me because it was Sunday they could not sell bikes.  Okay, sounds reasonable.  On Monday, it was back to work for me but I dreamed of owning that bike.  By Wednesday, I applied for and was pre-approved for Harley Credit.  I called Greensboro and spoke to the lady who introduced herself as the sales manager. I told her I was pre-approved, and I wanted the Hugger on her floor.  She said, you must come down here immediately, before 12, with cash to hold the bike (at least 10% of the purchase price). Well, I looked at the clock, 1/2 hr ride to the dealership, and I had to hit the bank, it would be tight, and I could do it.  I was on my way out the door, when my phone rang.  My daughter needed a ride to the doctors with her 2 week old baby.  I called them and explained my situation to the same saleslady, and I assured her I would be there before the day was out, and she said, "Well then, I can't promise you that bike!  It wasn't until I was in the pediatricians waiting room that it hit me.  I AM THE CUSTOMER, I WANTED TO SPEND MONEY IN HER STORE. WHY, was she treating me like this? Well, later that day, after my daughter and granddaughter was settled down, my husband took me to Curly's H-D approx. 20 miles down the road from Greensboro. H-D. I picked out hugger, the salesman took my check to hold the bike, never asked for cash, and when I picked it up he again took my check for the balance.  He was courteous, and made me feel like I was important.  I'll go back there in a heartbeat. As for Greensboro H-D, well, you be the judge!  For me, I won't buy a tee shirt from them!" - PG 04/02

"Dealer does not accept trade-in, not even another Harley, sells used bikes on consignment, so if you have an 2002 Harley and you Want an 2003, go somewhere else." - JS 09/02

In September I stopped by this dealership to check on the availability of a 2003 Road Glide. The Sales mgr and I discussed the price and I was ok with the numbers. I told them that I would have to sell my 99 Fatboy first. The sales mgr told be they do not take bikes as trade ins but that they would be happy to consign it for me for a fee. The fee is $63.00 to go over the bike and make sure it is in good shape and detail/clean the bike prior to putting it on the floor. Also their fee is $1500.00 from the sale of the bike. I told the sales mgr all that I had on the bike. V&H pipes, S&S carb, Single fire ignition, Single fire coil, RevTech pushrods, plus lots of chrome and other stuff. When I mentioned I had an Andrews cam the Sales mgr told me that this could be a problem since they would not be able to sell the bike with a warranty but they would be able to sell it anyway. I called the dealership on 16-Oct-02 to let them know that I wanted to consign my bike and the sales person said come on down. I brought my bike in for them to consign it. We got started on the paperwork and I was really excited to have them put it on the floor. After completing all the paperwork I was told that the sales mgr would have to approve it. The sales person that was assisting me told me that the Sale mgr was at lunch and that I would have to wait. Well after 45 minutes of waiting I still did have an answer from the Sales mgr who I hadn't seen yet. After another 20 minutes my ride came to get me. I went back inside to see what the hold up was and I was told that the Sales mgr has decided not to accept my bike due to the aftermarket cam. I could not believe this. After all the stories I have heard about Harley cams, as a consumer I would welcome a bike with a cam such as Andrews. The reason was that they would not be able to sell a warranty ( Dealer Profit) with the bike. I asked the sales person assisting me to get the Sales mgr so that I could discuss the reasoning behind this decision. I was hoping that we could come to an agreement and get the bike on the floor. Well the waiting started all over again. After another 20 minutes I walked back in to the see the sales person. I told the sales person that I still had not seen the Sales mgr. When I discussed the cam issue with the sales person his only reply was that I would have to see the Sales mgr. At this point the sales person paged the Sales mgr. I saw the Sales mgr come out onto the sales floor. I thought ok now we can discuss this and get to a resolution. As I approached the Sales mgr to discuss the issue the Sales mgr turned to a customer on the floor and started a discussion. This discussion was then continued in her office. I stood there with my jaw on the floor. That was the last straw. I told the sales person that I worked with in the very beginning to give me my title and other papers back and said that I was leaving. I told him that I felt mistreated and informed him that I was ready to buy a $20K from this dealership but now I would not spend a dime here. I also mentioned that I will never set foot in this dealership again. I figured that I would get a response of some type to get me to stay. But I got nothing...not even a sorry. They let me walk right out the door. It's this lack of customer service that really pisses me off. I am there to spend my hard earned $ and I get treated like a second rate consumer. All this could have been averted if they told me right up front that they could not take the bike on consignment. I suggest that anyone going to this dealership to be aware. Be prepared to be treated poorly if you can not make the dealership any $. - PT 10/02

"I have nothing but good things to say about this dealership. I purchased a 2002 Road King from them in March for MSRP plus $450 for bike set-up. They did every thing they could to make me happy." - RM 11/02

"I recently broke down in High Point and ended up having one of the best service experiences at HD of High Point that I've had anywhere.  First of all, one phone call and a truck and trailer showed up in less than half an hour.  Being a small shop, they don't have a lot of service technicians, so the one that did the work on my bike also picked me up, dropped me off at the hotel, etc. The technician did a good job of methodically diagnosing the problem and working with their sister shop in Greensboro and an independent shop to obtain and fix parts in short order.  Their technician was highly experienced and knowledgeable. The service writer took initiative and asked if I had the extended service contract.  I seemed to recall having purchased that.  He confirmed with HD and later told me all the repair work was covered.  I appreciated that the dealership did not try to put the whole bill on me. Excellent shop all around!" - CD 01/04

"I was in the market for a new bike and stopped in at HD of High Point to get a quote. I was greeted by the store's manager (who is also the only bike salesman) and treated with very courteously. He finished up with his current customer and immediately turned his attention to my needs. I had a Honda goldwing to trade on the new bike and while they don't take Honda's as trades he took the info down on the bike and after I left he promptly went to work trying to find a means for me to sell my bike at my desired price. Ultimately I did sell my bike privately but he did broker a back up sale for me if my private sale didn't materialize. My experience on buying a 2005 Ultra was great. Pricing was at msrp or lower, no talk of any surcharges and he brought a new bike over from their sister dealership for me to check out. He arranged for a demo ride without a concern. Never once did they give me attitude on my trade bike or during negotiations. A great bunch of people to work with. 5 stars in my book!" - JS 10/04

"I just bought a 2002 Electra Glide Classic and  could not be happier with the price, service and customer care. The sales department, Accessory and service department, it was a great experience.  Than when about a week past more coupons and a thank you note and a care kit from the owner.  You hear many negative things, but when you have a great experience, we should hear that too." - BC 12/01

"I was looking for a 2003 Sportster Sport.  Living in Columbia, SC, there is not one on the dealers’ regular order and nothing available.  I checked the web and found that most authorized HD dealerships had very poor websites if you’re looking seriously.   The site for HD/Buell of Charlotte had an up to date list of bikes on hand, complete with pictures. I saw what I was looking for. I called and talked to a salesperson.  He and I talked for a couple of days on the telephone until I decided to send him a deposit without ever looking at the bike.  They sell at true MSRP and have the nicest selection of bikes I have ever seen.  I was equally impressed with the professionalism and perfection used to complete the sale and paperwork.  Because the stealers in Columbia already had an overstock of Fat Boys, I put my ‘01 Fat Boy there for sale (they take $995 for a fee).  They also gave me a free 1000 mile service coupon!  I have no complaints about Harley Haven in Columbia, but I must say that the staff I met in the sales and service area of HD/Buell of Charlotte really seemed to be a step above the rest.  When it comes time to do performance work, I’ll be making the 95mile drive up to Charlotte." - CC 03/03

"Great dealership! I was on my way to the Myrtle Beach Fall Rally, When on my planed visit to New Bern HD, something told me to look at my rear brakes on my 2001 Roadglide. To my surprise, I noticed the pads were almost to the metal. I asked the service writer if he could help me out. It wasn't a problem, he had me in and out within 2 hours and I got an oil change also. Gave me a great deal as well and he warranties the brake job. I thought that was great! I have nothing but praise for this dealership and would recommend them highly to anyone wanting good service with a friendly staff. Very knowledgeable and professional from motorclothes to service. Thanks again!" -  LW 10/01

"I just bought a 2002 Fatboy from H-D of New Bern . The Staff was great I priced all around North Carolina and New Bern had some of the same price's as other dealers that sell at MSRP. I live in Wilmington NC and it was well worth the hour and forty-five minute drive to New Bern . Also they give you $500 worth of accessories of your choice with the purchase of a bike .GREAT PLACE AND HIGH PRAISE FOR THE STAFF!" - SC 01/02

"I'm finishing the construction of an EVO custom in a rigid frame. As anyone who has done a ground up can testify, you don't always get everything perfect. I've been to the New Bern H-D shop to get parts and accessories and have found them to be very helpful. They are good people who don't pretend to know everything, but will ask until the true answer emerges.  They have to put food on the table just like me. I wouldn't call them a "stealership" because of that. They've been through the lean times, so don't knock them because these days are better for them." - WH 04/03

"I went in last Tuesday to get a couple parts, the most important being a tail-light lens because mine had cracked when I was rear-ended at a red-light. I rode over an hour to get to the dealership (closest one to where I live) and when I walked up to the parts counter and got the salesman's attention, he scoffed at me and was very rude the entire time. I don't know if it's because I'm 19 with a crew-cut (active duty military), but he made it seem like I was wasting his time even though nobody else was around. I couldn't get through to him that all I needed was the plastic lens, even though I pointed directly to the piece when he brought up the display on the computer. He finally told me it was $89.99, which is totally nuts, and then he told me that if I didn't like the price I could go elsewhere. I ended up getting the same part for $13.99 at a local cycle repair shop. A couple other people at my base have had the same problem with the attitude of "I'm so tough just be! cause I ride a Harley" towards younger military members. The older riders at my unit say they've never had a problem, but most people I know under 25 that go to that shop are usually given a hard time." - JH 05/04

"This dealership sells at MSRP.  Of course, they have no new bikes in the showroom.  They take orders in Feb. and July.  You will need a $500 deposit to place an order.  I paid $5300 for an 883 there in 1998.  They provide no financing, so you will need to have everything lined up before you get there.  I have no experience with the parts or service departments." - GG 6/01

"They sell bikes at MSRP. Have 1 good mechanic. Owner will treat you like crap, unless you are one of his doctor/lawyer buds. Counter help is clueless and SLOW. Bikes left for service are stored inside at night, but rolled outside during business hours... rain or shine. Mine was left out in the rain for a week. My advise? Buy your new scoot here, but don't take it back for any reason. Use Cape Fear H-D for service, parts and repair." - CC 03/02

"Ray Price was the highest of every place I visited and was $2000 over MSRP." - LJ 3/01

"I was shopping for a FXDWG in the summer of 2000. The price given to me at Ray Price H-D was ridiculous. I was given a price of $23,500 plus tax, fees, etc. I balled up the salesman's card when I walked out of the door and threw it in the trash. I was insulted that they thought I was that ignorant. I bought a new FXDWG off the show room floor a few weeks later from another dealer only a few hours away and paid $16,600." - CG 7/01

"Well, I know 2nd hand that this dealer is a stealer based on the very highly inflated prices that he quotes on new bikes. But I also know 1st hand that their customer service/sales is horrible! TRUE Story here, I swear! I am local and in January 2000 I called about a getting a 2000 Road King. The salesman informed me that they didn't have any right then but because I was very flexible in what I wanted that he could have me one in no more than 4 months. I agreed, told him I would be paying cash in full for the bike and offered to give him a deposit at which time he stated that, that would not be needed and that he would just call me when the bike was in. I gave him both my home and business numbers. WELL, it's now August 2001 and guess what? I'm still waiting for that phone call!  Well, not really because I took my money and gave it to one of his competitors. I guess he doesn't need anymore business, besides who wants cash laying around anyway." - MS 8/01

"They have a very cool looking new store with tons of OVER priced stuff.  I went in looking to buy a new Sportster 1200 Custom and told them I'd leave a deposit if they made me a half decent deal.  The salesman told me they wouldn't come down on price(1 - 2K over MSRP depending on the model) period.  So I left and headed out to the Durham NC dealer and saved myself $1500.00 by going 20 minutes down the road.  The Durham dealer has been great so far.  I'll post a full review of the Durham dealer after I get my bike and have some more experience with them.
My recommendation is STEER CLEAR of the Ray Price shop if you don't want to get ripped off." - CT 03/02

"I found this dealership on stealer-dealer.com/id, followed the link, good website, found a 2000 FLHTPI for $14,995.00, fully converted to civilian Electra Glide, (tourpak, deluxe seat, etc..). They would not budge on the price, but, it was thousands less than any similar bikes I found in the greater Atlanta area. I did the whole deal over the phone and fax, Flew to Raleigh. The salesman picked me up at the airport, I test rode the bike, signed the papers, handed over my check and I was on the road in about an hour. Every one I met (staff) at the dealership was nice, they still use some very silly sales techniques, like ringing the big bell after I signed my papers? The bike was just as represented, the price was just as we agreed to on the phone. I flew from up from Atlanta to get this bike because I refused to pay the Atlanta prices, of course, I didn't see many other deals on the floor at Ray Price Harley" - LB 04/02

"Stopped in the other day. Nice people but $20,604 out the door on a Road King. I couldn't get them to line item the parts/tax/prep fees/license, they kept dancing around that part... all they wanted to do was give me an out-the-door price. LIst price with the options I wanted plus tax is $17,987.85. Leaving a whopping difference of  2,616.15  which means to me that they charge somewhere around 616.15 more or less for setup/license fees/etc. Which makes the bikes $2,000 over MSRP. Whew... that's a long way to go for an answer they could have told me in two seconds." - LB 04/02

"These guys are unbelievably expensive!  I do not personally know of anyone  who has ever bought anything from these guys.  I do, however, know of many people who have bought from Durham H-D, about 20 minutes away.  Check it out--just pick up the phone and call 'em.  Compare by phone.  You'll be entertained by the prices these guys are charging." - CM 04/02

"I have lived in Raleigh all my life, and believe me, they are consistent with retail+ pricing.  Very few if any deals.  You go in, pay their price, then get out.   Use them if you have too.  The people are nice, the dealership building is new, hell, I reckon a man has to make an honest profit." - NB 07/02

"I got a friend that just bought a 03 Fatboy from Ray's Friday 26th.  They had it listed for $23,800+, no extras, they wanted to charge for fuel injection that the bike didn't have on it, after my friend balked at their proposition, he wound up paying $21100 for the bike, because they said it was the first one sold here in Raleigh.  On top of this great deal,  (if that what you want to call it!)  they wanted an extra $1400 for the anniversary key and a couple of extra stickers that could be added to the bike. Thank the Lord, he didn't go for that crap,  hell, they should give the key and a first class knob job for that kind of money. He did say they rung the sales bell when he walked out of the salesman's  office,  I expect he will get a Christmas card also for laying down like that.  I think his ankles are still black and blue." - NB 07/02

"I live in Raleigh & have known & dealt with Ray Price for around 30 years. Recently I tried to buy an Electra Glide Classic from them, but the price was higher than anywhere else.  When I found on at Rocky Mount HD & gave Ray Price the chance to meet the price, they just laughed.  So, I got it from Rocky Mount, and have been very pleased with them. I also carried my bike in for a state inspection.  I was told it would only take a few minutes (which I knew), so I waited.  After over 30 minutes, I went to check.  They hadn't even started, and honestly, I think they forgot it.  Anyway, it took over  1 1/2 hours to get an inspection!  Service people aren't very friendly, or helpful. I recently bought a new tire from them (they had a good sale).  I was told it would take 15-20 minutes to mount the tire on the rim (which I took off the bike).  I had to leave the wheel & pick it up the next day!  When I picked it up, the labor was 45 minutes, with an additional $11 for "accessories" (I assume weights!).  The weights slung off within two days. Bottom line:  I'll never go back again!" - JY 08/02

"I purchased a 2003 Sporty from RP in Aug 03.  I priced it against 4 other dealers and RP was $2000 LESS than the other dealers.  Could be that they had 26 Sporty's left but the bike was there and the price was real. As for the service department, first class!  They have always treated me well and cost of the service has always been lower than the estimate. I now have over 10K miles on the bike so I have used the service department several times. I'm expecting to trade up to a Heritage and I'll still price it against others but I expect RP will win my business again." - MD 07/04

"Rip off. Bikes thousands over MSRP. I was going to pick up a black oil filter for my 03 FLSTF, $12 dollars for a $9.00 MSRP filter. The chrome ones were almost $16.00. All they do is push t shirts and chopper mags. Don't waste your time going there." - MO 08/04

"I bought a '03 FLSTFI in Nov '02 through a deployed military sales program for MSRP that was to be picked up from Ray Price.  The bike was great but the service I encountered was less than could be desired.  I visited the sales manager two days before my scheduled pick-up and introduced myself and arranged a delivery time.  When I went to pick up the bike, the manager had no clue who I was and treated me like a second class citizen.  The bike wasn't ready and I waited for a few hours before I finally tracked down the manager.  He raced through the paperwork, explained nothing, and passed me off to a salesman who basically tossed me the keys and walked off.  I feel that because I didn't purchase the bike through them and pay their huge mark up, they couldn't be bothered.  I wouldn't recommend them when buying a new bike, but I have gotten some good deals on parts and motorclothes that were on sale." - PP 09/04

"I purchased my 05 FXDI from Ray Price. In my opinion things went really smoothly. I bought my FXDI below MSRP.  I do not feel like I was shafted in any way.  Don't get me wrong, I had to do some haggling to get the price down but I feel I did end up with a good deal.  They let me ring the bell and made it my own personal experience.  Everyone came up and congratulated me.  Very friendly experience.  I hear there are other dealers who may be cheaper but the service here was A+." - CI 07/05

"Rocky Mount is selling at MSRP" - HR 2/00

"I visited Durham, Burlington, Raleigh (twice), Fayetteville and Rocky Mount Harley dealers looking for a '01 Dyna Wide Glide, I bought my bike from Rocky Mount on 3/12 because they give me the bike for MSRP and treated me the best.  I was really "wined and dined" and I appreciated the extra service I got from Rocky Mount.  My bike will be in on June 1st and it is everything I asked for with no added extras.  I was also assisted in getting insurance for my bike which was the cheapest I could find in my area.  I would not hesitate to buy my next Harley from Rocky Mount and will tell all of my friends to go there.  ray price was the highest of every place I visited and was $2000.00 over MSRP." - LJ 3/01

"I ordered a 2001 Ultra Classic Electra Glide from Rocky Mount H-D in November of 2000. I've contacted the business twice ,and each time the delivery date was pushed from April/May to June. What gives?" - JM 3/01

"Nice people and everyone was real helpful here too.  Basic deal is MSRP + $1,000 of add on doo-dads.  They have RK's coming in also and have Sporty's on the floor." - LB 03/02

"I bought an Electra Glide Classic from Rocky Mount and was treated very well. Price was the best around and all the people are extremely nice, and helpful.  Of all the dealerships that I have dealt with, Rocky Mount is the best all around, by far!  I highly recommend them.  I use them for all service as well, and have had very good results.  I can't really think of anything to complain about, after two years of dealings.  By the way, I live in Raleigh, and have two other dealers that are closer. I never go to them, though." - JY 08/02

"I have wanted a bike since June of 04. I went to Rocky Mount because of a Presidents Sale they were having. I ran into the owner and he talked to me like we had been friends forever. I found a Sportster that had been spruced up a little. I worked with a salesman for about 30 minutes before we agreed on a price. I was with the finance guy for 20 minutes and I was ready to leave with my new bike. If you want a bike and are tired of a dealership not looking out for you, you need to take a drive to Rocky Mount. I had a dealership within 20 minutes of my house. I am so glad I drove the hour and a half to Rocky Mount. Thanks guys. Your the best." - DP 03/05

"According to well known motorcycle publication, this dealer sells new Harleys at or near MSRP"

"They sell for MSRP plus $1500.00 for freight and set-up. They even have bikes on the floor that are new and for sale." - TS 3/00

"This is a great dealer to work with. New bikes are MSRP plus $1500.00. But freight, set up and doc fees are not inflated. So the out the door price is about the same as other dealers in the area that are advertising at MSRP. The service dept. is excellent. One of the oldest dealers in the area. Owner is a 7 time national motorcycle racing champion. This dealer is well worth considering." - GS 4/01

"This is best place in the nation for Sportster performance.  They know a lot about big twins also.   The place is family owned and operated, and some of the nicest people I know. " - AC 6/01

"The people at Tilley H-D are great. Everyone there from the owner down to the mechanics make you feel like their best friend when you walk in the door. They never forget a name or a face there. Great place!" - BB 6/01

"My son and I stopped at Tilley's to arrange for services on our dressers. The service dept. took us right away and had us back on the road before noon. The atmosphere was very friendly both at the service area and in the showroom. The bikes were filthy from riding in the rain on the trip down from New Jersey, but when we got them back they looked like they had just come off the show room floor. These are righteous people who take pride in there work and seem to bend over backwards to help out of state riders. Prices were reasonable with no pressure to sell you something you didn't need." - RE 04/02

"I'm currently in the military and have been riding Harleys for twenty years. I own a 55 Panhead chopper and 1982 shovelhead and decided I needed a new Harley and after much deliberation I decided to purchase a Road King Classic. I'm the kind of guy that looks for the best bag for the Buck. So I started calling dealers in- order to find the best price, well after some intense research I found most dealers located around my area (South Carolina, Charleston) were charging 3-4 thousand dollars over MSRP. Well this really pissed me off, so I decided to search the internet for dealerships that sold HD at MSRP. Well I stumbled across Tilley's and liked there out-the-door policy price. Well I ended up purchasing a Road King Classic for $19,265 out the door. Additionally I highly recommend Tilley's, they have excellent prices and there customer service is beyond reproach." - JP 10/02

"I just wanted to say what a pleasurable experience I just recently had with Tilley.  I went to Tilley's because I heard good things about them, and because around Atlanta the prices are so high it makes it close to impossible to become a Harley owner.  I was a first-time Harley buyer, and they made me feel every bit at home and at ease.  My salesman and all the other employees were always prompt in keeping me up to date with my order (I had to order my '03 FatBoy FLSTF back in December).  Their out-the-door policy makes it easy, and you know what you're going to pay for the bike well in advance.  In the end, their price was about $1500 over MSRP, which includes setup and shipping of the bike.  That's still over $2k less than the best price I could have gotten in Atlanta.  I want to thank Tilley HD, and I'll be sure to recommend all my friends to them.....and I look forward to buying my next Harley through them as well!" - SF 03/03

Tilley's is one of those dealers you *wished* you lived close enough to do business with on a regular basis. I dropped by looking for a place to leave my truck since I had to haul the bike out of the blizzards of NE OH to get to Bike Week. A coupla dealers along the way weren't interested, Tilley's welcomed me with open arms. After being greeted by the receptionist, like a long-lost friend I was introduced to the Tilley's. I was only looking for a place to set up ramps and unload but while I was getting introduced to just about everyone in the dealership the Service Manager, had my bike unloaded! They have a very cool hydraulic lift flush mounted in the pavement outside the service bays and welcome those that need a place to unload and leave their cage on the way south.  While I wasn't looking the service guys wheeled my salt n crud encrusted Ultra into a wash bay and gave it the 1st class spit n polish treatment that I hadn't requested nor expected AND THEY WOULDN'T CHARGE A DIME FOR IT!  Now *that's* service! Tilley's sells for MSRP, 10% HOG discount and the best service & friendliest folks I've run into in any dealership! You folks that live close enough to do business there are just plain lucky!" - TM 03/05

"Been dealing with Lummus HD for several years now, never been disappointed. The shop, grounds and showroom are immaculate and there is always FRESH coffee, both kinds (reg & unleaded). The restrooms are spotless. The parts, shop and sales folks and owner are superb, all have a smile and a good word and will go out of their way to help you. Any problems I have had have been worked out cheerfully and to my satisfaction. Couldn't give them a higher recommendation." - JD 02/01

"Nice, moderate sized facility. People are friendly and easy to deal with. Lots of accessories. Knowledgeable staff. Do not maintain inventory of new bikes in showroom but do have some used, customized and drag bikes on floor. Will order bike for you at $1000 over MSRP plus freight. Quoted price on 2001 Fatboy at $16,735 + $230 freight. Require $1000 deposit to order with an 8 to 12 month wait." - LH 6/01

"Excellent parts department, Very helpful, have even the oddest parts in stock.  Even offered to ship parts to my home, almost 100 miles away for a minimal charge." - DC 10/03

"My wife, me and another couple were heading to Asheville for the weekend so I had to stop by Gene Lummus to pick up a t-shirt.  While we were in there, my friend, who'd been eyeing new Harleys saw a V-Rod for the first time.  The salesman gave him a price that was literally over $4000 cheaper than our local dealer at home and without a bunch of add on charges like prep or doc fees, etc. In addition, they had awesome customer service and a great parts department.  If they were closer, they would be my primary H-D dealer.  They are what a HD dealer should be." - LI 04/05

"I have visited this dealership many, many times and the results  are always the same. Owner is very unfriendly and doesn't  care if you get waited on or not. I tried to deal with them once on buying a new FLSTC and because they didn't have one available they tried to push another type of bike on me.  Never will they call you back if you call and ask to speak with a salesperson.  In all fairness they do have an excellent parts manager.  It sure would be great for this dealership to sell to someone who cares about sales, service and ALL people as equal.  I wouldn't recommend this dealership to my worst enemy." - JC 7/01

"It's hard to deal with some people in Carolina Coast H-D. The old building was so crowded, but the new building is wonderful. More room, more bikes more parts on sales floor. But service to customers needs to be improved. The little short guy behind the parts counter has an attitude, when he has to go somewhere like for instance my wife and I were in the store around closing didn't know what time they closed. And the short guy said I've got some place to be come back tomorrow. WOW! He didn't want us to spend any money at all or didn't care. He is very rude when he speaks to others. He was talking to another employee a big guy and bit his head off in front of us. This man was trying to help us since he didn't want to. The short guy didn't like him trying to help us after he refused to help us. We drove over sixty miles to see the new store. I think the owners should know about this nut case that is working in his store. Just concern." - JM 8/01

"The owner of this shop should stay at home--it would actually help her business! She is about as unfriendly as anyone could possibly be.  Her husband, who is in and out of the store, has slightly better people skills.  The big parts guy is a real help, as well as the service guys (M & K).  The prices are okay, but I found a better price about 90 minutes away (Durham), and it was WELL worth the drive." - RM 04/02

"We visited the store today, just to see what they had and and to check prices. We bought several items. The sales girl was Superior. She treated us like she really enjoyed us being in that store. I can tell you this Cape Fear HD in Fayetteville NC SURELY did not treat myself or others with anything except contempt, and very rude comments. The yuppie chicks that work in Cape Fear need to find a desk job. Hats off to Coastal Carolina HD in Wilmington NC. Great customer service. We'll be back." - LS 06/02

"Terrible service department.  Very long wait just to get your bike in and then another long wait to get it back. Then there's a good chance it wasn't properly fixed.  They have a serious shortage of good techs. They keep a decent supply of parts in stock, but their selection of clothes, boots and leather is slim.  Never seen a store of this size with such a small variety of product to choose from." - BA 08/02

"I have purchased two motorcycles from this dealership.  I bought a 2003 Sportster 1200 Custom in July 2003 and then went back and purchased a 2003 Heritage Softail in October 2003.  They do not sell at MSRP, but there mark-up was not unreasonable in my opinion.  I spent about $1500 over MSRP on both bikes, however, the 1000 mile maintenance is free.  I checked other dealers in my area and their prices were the best I found, but what made me buy a second bike from them was the quality of service I received from them. The salesman that sold me the bikes was top-notch.  He was upfront and honest every step of the way.  The service department is absolutely great. They are down to earth guys who do not try to BS you and they were very helpful with my personal customization of the bikes.  If I buy another Harley I will buy it from them." - SA 11/03

"Our entire family has been riding bikes now for about two years and we've dealt exclusively with them on all of our purchases and maintenance concerns.  Both my father and myself have purchased new bikes from them within the past year and have been thoroughly impressed with their entire organization.  We've found their staff to be well organized and competent in their ability to answer product questions regarding everything from drive train to accessories.  It would not be as important to note that however, if the three local dealerships haven proven themselves to be difficult and stressful to work with.  I have two friends who will be buying bikes this spring and both will be making the two and a half hour drive to Greenville to pick them up.  They have also made arrangements to help us raffle a new motorcycle off for a local area charity.  Their commitment to thorough product knowledge and customer satisfaction has yet to be matched by any dealer I've ever visited." - JM 01/03

This Harley Davidson dealership is a cut above the rest. Within the past 6 months my friends and I have purchased 3 new H-D's from J&E, plus we have another one on order. You might think big deal, well it is a big deal because we travel 300 miles to get to J&E to purchase these bikes. We have H-D dealerships all around us, but none like J&E. What sets them apart is the way you feel from the time you walk in the doors until the time you leave. Each person in J&E from the owner down to the parts guys to the mechanics makes you feel like family, it's a very personal experience. The best part is how fair they treat you, not just when you are making a purchase but when you need service advise or parts information. Once you hook up with J&E you well see for yourself what I have determined to be if not the best, one of the best Harley Davidson dealerships out there. See for yourself." - JD 01/03

"I had a great experience with J&E H-D. The initial contact was started on the internet with the general manager because the dealerships down here in Florida only wanted to sell bikes to the rich and famous of which I am neither. They were very accommodating with price and availability, responding to my E-mails within a couple of hours. I was E-mailed an out-the- door price ,broken down  so I could see what the bike was costing me and no hidden charges or surprises to be sprung on me after driving 517 miles to pick up my new FLHTC. They got the bike ready for me with-in 24 hrs. of me making up my mind to make the purchase. Everyone from the saleswoman to the parts guys, to the guys who prepped my bike were prompt and friendly. I also met the owner who came out and thanked me for choosing them to purchase my new bike. They followed up with phone calls to make sure I made it home safely and was I enjoying my new bike. I will recommend J&E H-D to all of my friends here in Florida and will drive another 517 miles." - MD 01/03

"I wish that everyone had the same customer centric focus!!! Great job J & E
I need somebody to explain to me exactly why or when it became the standard for the buying public to except poor customer service.  How many experiences have each of us had in dealing with "Unethical Dealership? Ones where bike prices are one to five thousand over MSRP. Where service departments are under trained, under staffed, and seem to get more things wrong then right.  Yet this is what we have come to accept as the standard. I have had the opportunity to visit J&E on several occasions and each having walked away feeling that I mattered.  Not knowing if I was just having a better then usual day, or looked like an easy mark, I have consciously watched the interaction between J&E’s employees and the other customers.  The atmosphere is relaxed, customers are allowed to browse and look over the merchandise without feeling like a small animal being stalked.  The sales staff is very courteous, knowledgeable and willing to assist.  The funny thing about this is, even the customers are nicer to one another.  I can not tell you how many casual conversations were struck-up about color of clothes, options on bikes and tomorrows ride." - JH 01/03

"I found an add from this dealer posted in the Raleigh NC News and Observer telling of Harley Davidson’s  at MSRP . I thought this was too good to be true. I called and talked to the sales manager and he assured me it was correct and would be glad to help me get my ride . Well we talked back and forth for a day or so and I took a like to him. He was extremely helpful and always returned my calls . Well my experience with this Dealer Ship was most excellent ! All I was required to spend was $500.00 on add-ons . Everyone knows that’s not hard to do and I went through that quick. My whole transaction was handled over the phone , from the deposit to customization . I was given a ship and arrival date and both were met. To end this up, I was very pleased with this dealer ship . I have gotten great service after the sale and they are always happy to see me and take my calls . I continue to get email from the Sales and Service Managers to see if I am still happy with my ride ,but mostly just to say hello and How are you." - RC 01/03

"I would like for everybody to know what a truly great experience can and should be like, I admit I am not the easiest person to please. I have visited more dealerships than I care to think about over the last 6 months and generally the reaction I get from most of the them when they hear I am just looking, the sales staff doesn't want to be bothered with my questions. I walked into J&E and I let the sales staff know I was just looking and had a few questions for them and they were very courteous and willing to answer all my questions and after about 1 hour I had met the GM, they showed me the service department and finally the owner came by and we had a very enjoyable discussion on motorcycles and what we enjoyed the most about riding. I can't stress enough the total commitment the folks at J&E have to customer satisfaction and I am definitely heading back there for all my motorcycle needs, you can't put a price tag on that type of service in today's attitude of 'what's in it for me'." - DJ 01/03

"After waiting 7 months to get a bike from a dealer in Wisconsin I showed up only to be disappointed by the dealer not ordering the right bike. I had a business trip to Greenville, NC the following week. I got online and discovered that J&E H-D had a '03 Ultra Classic due to be delivered in 2-3 weeks. I went down the next morning and put a deposit on the bike.  I came back a month later and took delivery. I have honestly never had as good of an experience purchasing anything. I've bought several new cars and a new home and nothing compared to the experience I had at J&E H-D. They had a 10X12 framed picture of my bike and a "birth certificate" ready when I got the bike. I was treated like a king and definitely will be going back when I'm ready for another Harley." - SB 01/03

"We purchased, after much research, our first HD. A Heritage Softail Classic, 03. I can't compliment enough our salesman and the entire staff at J&E. I actually contacted them via email after checking out the website and received a prompt reply and phone call. We were kept informed of the bike's status from the time our order was placed until it came in (early, no less). We have visited the dealership often and purchased lots of goodies and so far, have been satisfied. We even sent a link to a relative who has been awaiting his bike for over 2 months with no delivery in site. Through the website information, he and his brother contacted the dealership for information." - KS 01/03

"Purchased my first Harley this month.  Had a wonderful salesperson that assisted me.  Salesperson was very knowledgeable.  She knew the answered to all my questions.  I would recommend all my friends to visit J & E H-D" - CP 01/03