"I bought a 2000 fxdx here at what I think was a fair price, after all the pricing I had done at other dealers. My saleslady was very patient and did a good job at getting me a bike that fit my price range, that's not very common in this business from what I have seen. The finance dept had their act together too, so I would definitely buy here again." - TC 7/01

"Went to this dealer looking for a new Road King Classic. They were very busy as we had some nice weather. I was immediately greeted by one of the newer salesmen. Very friendly kid. We found the bike I wanted and while he was adding up a quote his boss comes by, sits down and asks me what I was looking for. He asks me what will it take for me to buy that bike that day. I say MSRP. He goes to his office, comes back, says "OK". Well I got the bike today and all I can say is that if every business were as friendly and up front as these people we'd have no need for the BBB. Great crew all around in that shop." - SG 03/02

"I had some work done on my 04 Sporty as I had a primary fluid leak from the derby cover. The service techs said I needed to get the rear brakes replaced as primary lube had been blown on them. I approved the fix for the brakes and picked the bike up the same day. Well when I was paying for the bill the tech took forever to ring it up. So all is well for a few days then I get a call that they did not charge the right price for my repair. To make a long story short I ended up paying the difference but the fact that I had to was total BS." - RP 08/05

"In all my years of buying cars, houses, and other major purchases, I have never been treated so well as I have been at American H.D. In today's climate it seems that many businesses have forgotten that the customer might be important to the success of their company. I was introduced to each dept. and given a tour of the dealership and I spent some time talking to the mechanics in the service dept. And all of this was on my first visit before I had decided to buy. Three months and two visits later I decide that American H.D. was genuine in their commitment to treat us customers as the most important part of their business. I bought a 1992 Ultra Classic with a Factory-reman. engine with a warranty. The dealership rebuilt this bike and I have made one return to the service Dept. They gave me excellent service. American H.D. will be getting all of my future business." - CO 10/05

"According to a well-known biker magazine, readers have sent in letters claiming that this dealer sells bikes at or near MSRP."

"I've been dealing' with Mahrle's Harley  for a couple of  years and found them to be great folks to deal with. New sales are first come first serve from a list @ msrp, the owner is willing to deal and knowledgeable as is the rest of the staff. As for their mechanics ability or thoroughness I'd advise anyone to check any work done by anybody other than themselves." - JC 9/99

"They are a reputable dealer selling at MSRP. Their service department is staffed by knowledgeable individuals. Ownership recently changed but they remain a good place to deal with." - AM 03/02

"According to well known motorcycle publication, this dealer sells new Harleys at or near MSRP"

"I would first like to begin by saying that this dealership is a very poor representation for H-D and Honda.   I have contacted both H-D and Honda corporate due to the fact that the "owner" will not respond to my needs.  In the past two years I have purchased a brand new Sportster 883, a Honda Rubicon 4-wheeler and a Honda 1800 VTX Retro along with thousands of dollars in leathers and accessories only to be continually lied to.  The service and follow through that as a consumer we come to expect is less than zero at Town and Country.  I have tried to communicate to the "owner" on several occasions only to given a deaf ear.  Our last episode that broke the camels back is when we had storm damage to our Honda, our insurance company had us take it there to be repaired because they were the closest to us.  Against our better judgment, we gave them the benefit of the doubt, only to be disappointed again.  This happened in July of 2002, the repairs were finally done this week, May 2003!!!!!  Our calls to the dealership went unanswered as the "service supervisor" was too busy to take our call and would call us back.  That did not happen until after about one year of our constant instance on speaking to him.  Upon inspection of the bike (after the so called repair) when we got it home, we realized they put the wrong windshield on, one that didn't even fit and was for a different model bike, and they dented the front fender (probably trying to get the wrong windshield to fit.  We took it back, they agreed to replace the windshield (which will probably take another year) but refused to fix the dent in the fender (they replaced the fender to begin with).  We are at our wits end and I would like to know if anyone else has had similar problems.  They may sell their product close to MSRP, but you get the service you pay for and theirs is HORRIBLE!" - BM 05/03

"My dealings have been with Town and Country H-D. I have had nothing but great experiences with this dealership since I was picked in their lottery for a new 2001 FLSTC. That was back when bikes were less available and if they picked you in their lottery you got the bike for MSRP and in 2000 MSRP was a great price anywhere, I ordered it in Sept of 2000 with a 6 month wait and picked it up on April 1, 2001. The bike came in on time and the dealership did everything it promised to do." - RS 12/03

"Detroit Harley is an Ok dealer... I suppose.  You need to insist on MSRP though. They tend to confuse the issue by quoting you an "out the door" price.  They have a fair service department, but I'm not very confident on their troubleshooting abilities... especially if it is a kit (like the 89" stroker kit for Evos)  I now do all of the service work on my bike myself.  They have a good-sized boutique and parts and accessories area too." - JP 06/02

"Detroit H-D is working hard to keep my business. I always see the same parts guys when I go in. They are helping me to learn to do a lot of stuff myself. I have given Harley items as gifts to non bikers and they have been ready to accommodate anyone who tried to return or exchange an item (with or without a receipt). My mother (little old church lady who's afraid of everything) goes there to purchase gifts for me and my boys and she always speaks of how well she's treated. Many times I've had these guys crawling through bins looking for hard to find parts at 6:30 P.M. on a Friday. I've been burned bad at at a few other dealerships. Most are good, this one is great." - DL 11/02

"This dealer had the best price in the local area for a Silver/Black 100th Anniversary XL1200C. I was treated very well by the sales, and financial people. The service manager looked the bike over with me and gave me a thorough tour of the service department, as well as showing me all of the bikes controls, and features. They delivered it to my home free of charge (the same day I bought it), which I really appreciated due to the very cold weather that day. The people at Detroit Harley-Davidson are working very hard to satisfy their customers, and I will almost certainly buy my next bike there." - DG 04/03

"I did my home work. I ended up purchasing a new ultraclassic from Wolverine Harley because the price was great and the sales staff was the best. They gave me a tour of their beautiful new building which has the best service shop I have ever seen. The people there are so nice they made me feel like family. I'm a customer for life." - SW 11/03

"I will NEVER use Capitol HD again! I went in to look around the other day just before 3:00 PM on Saturday, staff standing around inside when I came in, didn't say sh*t that they closed at 3, started turning out the lights on me. And gave me attitude that I was there still." - SB 04/03

"On May 22 I picked up my new 2001 FLHTC from Motor City H-D.  It took 10 months and I paid $750 over MSRP.  The total cost for the bike (black, carb, cast wheels) was $18,351 out the door.  New bike buyers also receive 15% off parts and accessories for the first 60 days after the purchase.  I didn't order the immobilizer but I got one, it seems as though they're all coming with one, like it or not.  I'm satisfied with the price, the bike, and the overall experience with the dealership." - TW 5/01

"I must say that I am very pleased with the delivery and service I received at Motor City.  While waiting for my Heritage Classic to arrive, I dropped by a few times to browse and was always greeted warmly and staff very willing to answer any question.  Delivery was very professional, good explanations and I left a happy customer.  Since then, the service dept. has done an outstanding job and, although I must drive over 35 miles to bring the bike in, I know I will receive great service.  Have had to have warranty service and they worked very well with me.  Paid $750 over MSRP (included shipping charges) They have a good team in place." - GO 02/02

"I went to this dealer looking for a new Road King Classic. They had a used one, 2001, with 8k miles. Asking $18,000! Couldn't even test ride it unless I basically committed to buying. Salesman wasn't even sure if the warranty was with or without a deductible (it had $50 deductible). I really didn't feel right doing business with these guys. I'd expect a salesman to at least be able to answer that simple question successfully. Maybe he was new and the others were better. I ended up going to Ann Arbor. I'll review them in another post." - SG 03/02

"Bought a 2001 FXDWG2 for list price in May 2001. If they weren’t gonna inflate on that RARE bird, they must be pretty straight on the others." - CB 12/03

"After going to 3 other dealers I walked into Motor City and was greeted enthusiastically by one of their salesmen.  Told him what I was looking for and he pulled out his order sheet and started looking.  Said he would have one in in 2 weeks and worked up the price.  MSRP + $500 for shipping and dealer prep.  I put down $500 signed the papers and then was introduced to all the dept. heads.  Very friendly atmosphere. Got back to the salesman after touring all the depts. and he told the delivery time had been moved up a week.  I have used their shop before and the work was done right and when promised.  I would recommend this place over American or Brighton HD.  Don't even think of going to Motown unless you like throwing away money." - MG 07/04

"Motor City Rocks.   Well worth the drive to have service done." - GS 12/05

"It has been my pleasure to deal with these folks for about 5 years now . I stopped in one day to see how far in line we were on my wife's bike and they had one someone didn't want at a good price too . Always have plenty of parts in stock , friendly and courteous . I even ordered my next bike from them ( too bad Such a long Wait ) Their service dept is great too." - RR 4/01

"I bought my 1999 FLHT at Sandy's Harley in Fremont Michigan. This is the way a dealership ought to be run. I always feel like family when I am there. Great service dept. and friendly parts and clothing department. Family owned and operated. Not just a money machine but an honest to goodness "we care about you" dealership. Sells at MSRP - but there is a list and the wait is quite long. I buy new every 3 yrs so my new 2002 FLHTC will be ready in March and my 1999 will go up for sale. I also recommend buying the extended warranty if you put on a lot of miles. I will have about 75,000 on my '99 and any all mechanical work other than normal repairs were covered by this warranty including a new cam bearing kit at 65,000 miles (that would have cost me $900.00)." - MS 02/02

"Bought my 03 at MSRP and couldn't be happier with the way I've been treated since the sale. A few weeks after my purchase I drove 50 miles back to the dealership because my engine light was intermittently coming on. The service manager promptly came out in the parking lot, hooked up the digital technician and took care of the problem on the spot." - RM 09/03

"My wife and I each just purchased a new 05 FLSTN/I for MSRP with no add on of any kind. We were able to pick the color, and delivery date. The best part is he will take our present bikes on consignment and only charges $300 after the sale is made." - MR 10/04

"Went down and added myself to the "waiting list" in the early spring of 95. "3 years" was the response.  In 97 I went back to check... "4 years" was the response.  Possibly a bit of favoritism or "under the table" dealings?  If I wasn't using the time to save money for the high prices... I would be far more upset at this.  Can't say I trust'em." - GC 9/99

"This place is under new ownership and new management as of August, 2000, and it's top-notch.  Two thumbs WAY up.  Had a lot of chrome added to my bike recently (January, 2001) and price ended up about 10% over quote.  When I pointed this out, they made it right.  I do believe their head mechanic could tear down and rebuild a Harley blindfolded, he's that good.  This is a Harley dealership by which all other Harley dealerships should be judged." - JK 3/01

"Well, it may be too early to give comments because this is a new dealership. It used to be owned by Pat Kelley (Kelley's Harley Davidson) but was sold last year and renamed. I took my bike in for an electrical problem and was told all work would be under my extended warranty with a $50 deductible $225 later out of MY pocket I was told that my battery had failed (no reason given) and the cost of battery and the time to find the battery had failed, I was charged $225. Not being a happy camper I complained and was given a new tee shirt as compensation. The jury is still out on this dealer ship as far as I am concerned." - MS 02/02

"They will sell new bikes at MSRP.  Had a couple of Sportsters in stock with no waiting list recently.  Excellent experienced staff, especially the mechanics in service department.  Big new store under construction in nearby Hudsonville at I-196 exit scheduled to open in May." - DB 03/02

"After the recent change of ownership, we decided to try Wild Boar's service dept. for the first time.  I needed to have aftermarket handlebars internally wired and new handgrips installed.  After we brought the bike home, we noticed that the handlebars were scratched.  We called them immediately and they asked us to bring the bike back in so they could look at the scratches.  The mechanic who worked on the bike said "those bars had scratches all over them when they came in here."  That was totally untrue. They wanted to buff out the bars to remove the scratches.  That seemed to work and we were happy.  After some time passed and having the bike out in the bright sunlight, we noticed that the chrome on the handlebars had been buffed through.  Upon contacting Wild Boar a couple of times and bringing the bike to their two different locations, we were told that there was nothing they could do because they are aftermarket bars.  We are very disappointed in their service and many of our friends have had similar experiences recently.  I will not return there for service of any kind." - RM 07/02

"Being a mostly lazy kid of guy, I took my Dresser to Wild Boars new Hudsonville store for a new back tire. $285 later, my scoot was ready for the road. $285 for a tire and installation? That sure cured me of my laziness,  this place must be trying to recoup their building costs in 1 year or less. You will not see me in their service department ever again. They did not even flinch at that price but I SURE did!   OUCH!" - MS 03/03

"I think Wild Boar is an excellent dealership. They gave me a fair price on my trade-in and when I had a problem with my new bike just before a big trip out west, the general manager gave me his personal cell phone number in case I had any problem on the road.  They sold at MSRP and their service dept has bent over backwards to keep me satisfied." - SC 01/04

"Wild Boar is an excellent dealership, I was treated with respect and all my questions were answered patiently by the sales person and sales manager. I got a great price on my trade-in. Would highly recommend this dealership to anyone." - RB 01/05

"New GM brought in to clean up customer service issues, I was treated very well by service folk, and my warranty issues were handled very well.  However, both the GM and the service writers were recruited from auto dealers.  They're very professional, but they lack experience, knowledge and a sense of tradition. For instance, the service writer thought a Power Commander was the same thing as a SE Race Tuner. This dealer suffers from a long standing bad rep, they're changing to deal with that and I'm certainly giving the new GM a chance to fix the place.  In the meantime, those wanting more than routine maintenance should seek out their service manager." - BG 09/05

"I purchased a new 2000 Dyna Wide Glide (April 2000) from Perry's Harley -Davidson in Kalamazoo, Mi.. They sell at MSRP but I had to wait for a 18 months. After being told they were short some Dyna's and I would have to take a demo and wait another 3 months they did get the bike I ordered in the right color. While standing around in the dealership on several occasions I got the impression that there were people getting bikes every year, no wait. When I picked up my bike it was covered in dust. I think because I lived 50 miles away and they thought I wouldn't be back for accessories they weren't overly friendly. After about 5 minutes of explanation on starting, choke positions and general information the mechanic said thanks and walked away. I can't understand the attitude." - DB 8/01

"This dealer has got to be one of the best dealers in the state. This dealer is a customer friendly dealer and the employees as well as management treat you as though you are family. The dealer itself is small, but well stocked in parts and accessories. The service department is also somewhat small, but the work that is put out is of high quality. Bike purchasing had been limited, in most cases, to locals ~ However, since 9/11, I believe things have taken a turn around and "out-of-the- area" patrons appear to be welcome as buyers. Bikes are sold at MSRP, but a service maintenance agreement and extended warranty is added to the total price. Because of the times, those issues might be negotiable. I strongly recommend this dealer for sales and service." - BM 03/02

"the service manager is very cool and KNOWS what he talks about!  My 2003 VRSCA was VERY WELL priced and the WHOLE staff at Shiawassee was VERY friendly whether you want a Sportster or a Screamin Eagle Wide Glide...it didn't matter to them.  Everything that Jim said was accurate to the tee!  Jim has insured that ALL my future H-D's will be bought in Shiawassee.  It is WELL worth the 30+ miles I have to drive to get there because they take time to answer your questions with ANSWERS rather than stupid comments or ridiculous attitudes like I experienced at a few select dealers in the south east Michigan area." - GF 06/04\

"Everybody there is friendly and courteous.  My bike was at MSRP + $633 for prepaid service. Salesman bent over backwards to get me what I wanted and made sure I understood everything, models, mechanics, pricing, etc.. This is the way it should be at all H-D dealers." - SP 8/01

"I had my 99 FLSTF in the service dept at Motown Harley for 26 days to put accessories on that I brought with me. The bike was never touched. The people in the service dept. are a bunch of lairs especially Melanie. I will tell everybody I can about the service and how I was treated." - JS 7/99

"According to a well-known biker magazine, readers have sent in letters claiming that this dealer sells bikes at or near MSRP." - ME 3/00

"I have had the multiple misfortune of dealing with these guys.  The sales people are generally disrespectful to customers if you are not buying a bike.  They also claim to be "The Dealership that CARES. The Friendliest People, Greatest Service Department and Lowest Prices in Michigan."  Yeah, right!  Just look at all of the other complaints on these guys!   They straight out lie to the customers.  They advertise a large inventory of products on sale and wait until you get up to the register to pay to impose restrictions (not listed or mentioned in their ads).  Then, when you ask to speak to the store manager, the finance manager comes out claiming to be the store manager, until you ask for his card.  They also refuse to give you the name/address/phone number of the owner's) so you can register a complaint about their service. Also their service department will, unlawfully I might add, sign your insurance checks with your name for you before the repairs are completed.  That was a fun one!" - PN 02/01

"I will never shop this store again.  We've been here numerous times.  It is a nice big store and close to us, but it is not worth the rudeness that you get from the employees.  When the 2001 Buell Blasts came out, we were looking into buying one.  The salesperson was clueless as far as the questions we were asking her and wanted top dollar.  We ended up getting a awesome deal from the Sylvania, Ohio HD.  I also received a Buell shirt for a Christmas present that was way to big for me.  With tags still on shirt, (no receipt being it was a gift).  They would not even let me exchange it. Now I have a $50.00 shirt I may as use for a rag.  I have never in my life, heard of any store, that wouldn't at least let you exchange something.  Just remember, if you buy something from this store.....make sure you don't need to return it or exchange it.  And, yes, the 20% off deal that they run, is a bunch of bull.  No matter what I bought during this sale.....it was not included in the 20% off?????  Go figure." - JB 02/01 

"I recently purchased a 01' 1200 Sport Custom from them. It was about 1500 over MSRP, they had a overstock that worked to my advantage. They were somewhat nice on my arrival there and even sent someone to pick me up at the airport. Of course that changed after they had me sign my paperwork, I had a hard time getting them to get me back to the airport. I flew in from Okla. I did a lot of internet shopping for a bike and waited almost a year to buy one. The only real complaint is that I don't have the bike yet and it has been a week since I have flown back. They are supposed to be putting saddlebags and a windshield on it. How long does it take? The Service dept.'s head man was very helpful in explaining my bike, and the Finance Manager did a excellent job with everything. Would I go back? Probably not after reading some of the other comments!" - WD 4/01

"I stopped there to get a shirt on a trip to Detroit. In I  couldn't believe it when I saw about 50 bikes on the floor. Then looked at the prices, minimum $5,000 over MSRP and up to $10,000 over.  . I overheard a salesman tell a customer "it's going to get warm next week and all these bikes will be gone, better get one now". I would be willing to bet they are still there in the summer. It is hard to believe anyone would be so desperate that they would buy a bike there." - MG 4/01

"Stay out of their service department or your bike will never be the same. Now going to motor city to get fixed what they messed up. This place is the worst of the worst. also overcharge for bikes." - MB 4/01

"They have a nice big store with plenty of bikes on hand, ready to go today. but they're way to crazy with the prices there. I can't imagine any level of service that would justify going that much over the MSRP. Even as a new rider, I knew better than to jump on one of those deals just because I could ride one home now as I was told/" - TC 7/01

"Glitzy chrome palace, which sells at a large ($3000 - $5000) markup over MSRP.  Service department has a very spotty reputation.  I have heard of people whose bike got lost in the service dept for weeks for relatively minor work. However I had a drive belt replaced under warranty in about 8 days after the bike was towed in.  The job was done properly as near as I can tell. I always get the feeling I am dealing with used car salesmen when I talk to sales staff or management." - JB 03/02

"Watch out for their marketing schemes, they mark prices on the floor lower and then try to charge you $1000 freight and $900 preparation fees. They also try to get you to commit with a non refundable 15% to 20% deposit to hold a bike while you arrange financing. At one time they were selling for MSRP and a couple friends ordered flht's putting a $500 deposit on the order, after one and a half years and no bikes they started seeing flht's on the floor for sale with inflated prices and when they question the staff they were told they can have the floor bikes but at the inflated prices, not the promised MSRP price. And when they declined to purchase these bikes they had to wait 2 more months to get there deposits back." - LL 04/02

"Less than one year after purchasing a used bike from this dealer (and spending countless dollars on aftermarket equipment), I went into the store to solicit a donation for a charity run ABATE of MI region 15 holds every year for Penrickton Center for Blind Children. The General Manager informed me that HE puts on ten rides per year for the same charity, and he will NOT support ABATE events. After speaking with an officer from Motown's HOG chapter, I found that the money raised for this charity was NOT donated by Motown, and they only hold one ride per year. When I politely persisted, the Manager grabbed me by the arm and stated that I was being thrown out and NOT to ever return. Due the damage they have done to my friends bikes, I have always done my own repairs, and after this experience, I urge you all to avoid shopping this dealer." - GB 05/02

"Salesman quoted an out-the-door price of $25k for a 2001 Fatboy floor model (btw, this is 2002), expressed Harley's are very limited in production and it would be difficult for me to immediately purchase one without a 6-9 month wait.  Also badmouthed other dealers, expressing if I ordered a new bike from another dealer, they would be sell it to the highest bidder and leave me with nothing.  I easily found the preferred pearl color 2002 FLSTFI otd for $18,510 at another local dealer." - BS 06/02

"I went into Motown's dealership and saw a 2002 V-Rod on a display stand, 4 other customer's were looking at it also. I asked the sales man so how much for this V-Rod? He stated 29,000.00 plus tax , title & prep. I said ouch are you out of your mind! Rudely he said if you don't like the price go down the road. I said the MSRP was 17,900.00 ,3 of the other customer's walked out right then.  The 4 customer was dumbfounded by the price also. The sales man said go down the road again. So I told him I would and I did , I now own a 2002 V-Rod and paid 18,987.00 out the door, from another local dealer." - BB 11/02

"Stopped in to see new rubber mount Sportster.  Mentioned to salesman prices seemed high.  I then mentioned I had checked pricing on HD website.  He replied "those are only SUGGESTED prices"  then he goes on about they sell for market value etc.  Cheapest one on floor was a 883 basic type in the almost 9K range highest was 12K something.  Didn't write them down but they were high enough to show that  "market value" means as much as we can get out of the customers.  Avoid them like a case of VD unless you have extra money to give away for nothing." - TK 10/03

"Need some repair work on the 883 Hugger that I purchased at Motown Harley.  The bottom gaskets on the two cylinders are leaking and need to be replaced.  Motown quoted me a price of $750.00 parts and labor and about 8 hours to do the job. Just for kicks I visited a Harley dealer in Ohio and asked for a quote for the same repair.  The result?  $400.00 parts and labor and out in 6 hours." - SL 01/04

"The bike I completed paperwork and financing on was sold out from under me. Which caused big problem with my finance company and credit. Manager would not return my calls. Very poor customer service.  I would not recommend this location to any rider." - RC 06/04

"Was never told that the bike I was looking at was "new-used."  It was imported from Europe and had no warranty although it was new.  The factory warranty starts when they buy them from dealers overseas.  Only after 95% of the paperwork was done did we ask about the warranty and was told there was none.  I ended up buying elsewhere (American H-D) for MSRP, full warranty, and no B.S. There are plenty of people to watch you from the second floor.  Spying on you through shelves to watch for shoplifters.  I don't have a problem looking up and seeing someone spying between boxes, it's just that when you need service in clothing and parts, forget it.  I've stood in line my entire lunch hour waiting to be waited on, with a paper number in my hand.  Then a buddy of the parts guy goes ahead of all of us (holding paper numbers) and the parts guy says "We don't do those paper numbers.  But they have a dispenser of them then ignore it when you take a number.  I avoid the store like the plague now.  They used to have 20% Customer Appreciation days that saved a lot of money.  And it's cool they sponsor charity rides a lot.  But the people can be rude, high pressure, lazy, and even hostile.  Not the shopping experience I look for!" - EJ 07/04

"I wouldn't buy so much as a key chain from this dealership.  I recently took a Riders Edge Course at this dealership.  During the rider exercise portion of the class on the back lot, I laid my motorcycle jacket down where everyone in the class was leaving their things and my $350.00 jacket was stolen.  I don't know who took, and I would not begin to accuse anyone. The part that just amazed me, was nobody was terribly concerned.  Never again, Motown HD will I step foot in your Dealership.  They still have not figured out that one dissatisfied customer will tell 50. Much to my surprise they came through with a new jacket for me.  They were very apologetic about my experience and allowed me to pick out a new jacket.  I hope this is a shade of thing to come." - SH 08/04

"I stopped in today to get a price on a new Electra Glide Classic.  Told the salesman that I was looking to buy in February (three months).  He told me that he couldn't give me a price if I wasn't buying right now but that I could go to Harley-Davidson's website and look it up.  They recently changed their name from Motown to Biker Bob's.  An employee in the dealership told me that they changed names because of the bad reputation that Motown H-D had.  Looks like they will need to change their name again soon." - EW 12/05

"Biker Bobs, give me a break, you may have changed your name, but your service still stinks.  I had my bike in to have the spokes replaced. First thing, it took for ever to get the front ones in.  Once they arrived, two months later, I had them re-spoke the rims.  What a disappointment.  As I leave the dealership to go home I noticed the front end had a bounce to it. I thought it might of been the road since they just blacked top it. Wrong, I get home check the front end and four of the spokes were loose. I call the dealership and they tell me to drive the bike in and they will fix it. Wrong. not driving a bike with loose spokes in. After arguing with them they got the bike fixed it and I pick it up and it has finger prints all over it.  I've given them plenty of chance's and they blew it.  I will never again step foot in that dealer ship. Let alone buy a shirt!
  that says biker bobs on it. I asked about the name change and received a couple of different answers. We want to expand and you can't call a dealership Motown in Ohio, who says you can't? We changed our name because people were getting us mixed up with Motorcity and they have a bad rap. I laughed at the guy and said yea right.  If your smart, you will stay away from MOTOWN.  Why does Harley Davidson allow them to represent them? - GS 12/05

"I had ordered my new FXSTS two years ago this August and will never deal with Classic Motor Sports again.  I had to deal with 3 different salesman between the time I placed my order and when I picked up my bike and none of them seemed to care if I was happy or not.  Two of the three have since quit and every time I go in there they have new staff.  When my bike finally arrived it didn't have an owners manual or any kind of documentation.  Here I was with an $18000 bike and all I got was a key and a handshake.  I was told that the manuals would be shipped to me in a few days.  After 2 months and a dozen phone calls (probably to their rotating sales staff) I had to go in and talk to the owner to get my manuals.  After this experience I was wishing I had kept my Honda.  Since then I have told everyone that would listen about the terrible customer service and have suggested that they go somewhere else to order a bike." - EB 7/01

"I just bought a 2003 Heritage Springer from Classic H-D. The dealer charged me MSRP and discounted my add-on accessories 50% without my asking him to. They also knocked $200 off the price of a seven year warranty. I would highly recommend the sales mgr., and Classic H-D as a good place to do business." - DI 04/03

"I have been trying to work a deal on a couple different bikes at Classic. Both times I got quoted outrageous prices over MSRP, one as much as $3000 over for a bone stock 2004 Superglide.  I also had thought that maybe my wife could use a 2004 Sportster 883 Custom.  The price quoted was in excess of $2000 over MSRP.  I vowed to never give this dealer a dime.  I will buy used from the local paper before Classic gets my business." - KM 03/04

"Bought 2 2003's from Classic, after a bad experience with a dealer in Lansing, MI.  I thought Classic's salesmanwas excellent.  He was to the point, and no pressure whatsoever.  Bikes were MSRP with about a $250. setup.  Both times they gave 50% off apparel, when purchased with the bikes. These guys let me demo about anything, and I have rode 7 bikes there.  Once I took the FLSTF in for the 1000 mile service, and they said, "This will take about 3 hours.  What would you like to ride today?  I chose a Buell Lightning 900 and rode the Mission and Leelanau peninsulas.  (Had perma-grin for a month.)  Only drawback is I live 180 miles from this dealer." - WH 05/05

"I just received my first new Harley, an FXST, from this dealership.  They seemed glad to take my order and $500 deposit.  When I asked, they told me they did not charge just MSRP.  They said there was a $600 set up fee and $1,000 for an all-inclusive, 10,000 mile, non-transferable service package. In fairness to them, I imagine they do this to minimize the problem of having their customers sell new bikes to the independent "dealer" just down the road.  He buys Harleys wherever and resells them for yet even more thousands!  I would think, even with free enterprise, it's a business no-no to willingly supply your own competition?! ABC seems to have quite a few happy and loyal customers.  I wondered about that, so I made it a point to talk to as many of them as I could during the short (it seemed) 12 months I waited for my bike to come in.  The employees there are usually quite willing to help and everyone I have ever spoken to thinks highly of John, a son of one of the owners. I should add that when my bike arrived in typical northern winter  weather, ABC offered to bring it out to my house in their enclosed trailer for no additional charge. Of the dealerships in southeastern Michigan, or the rest of the country for that matter, you could do a lot worse!  Just read some of the sad posts on this site!" - TH 02/01

"These guys run a great service department. My 02 Softail had less than  200 miles on it, and developed an inner primary seal leak. I stopped by  this dealer on a Monday, explained my problem and also mentioned that I  didn't buy the bike from them. They said "No Problem". bring it in. I  showed up with the bike on Wednesday, and was told it should be ready in  3 to 4 days. I picked the bike up the following Monday. You can't tell  that it has ever seen a tool. Spotless service department and friendly personnel." - RB 05/02

"Wound up being charged 10% over MSRP (on a Sportster, of all things). Salesman didn't seem to interested in offering assistance. They messed up the paperwork as well, and needed me to come back in and resign everything. Guys at parts counter always seem to have an attitude. The dealership requested I contact them as they wish to try hard to keep their customers satisfied. She had nothing to say as far as the salesperson and the attitude from the guys working at the parts counter. And her attitude towards me on the phone has ensured that I will never give them ANY business again (this includes referring people). As far as being charged over the MSRP she spent over 10 minutes repeating herself as to how they figure the out-the-door list price. There were several holes in her explanation that she continually failed to explain. I was charged $1,000 over MSRP; not including the sales tax, license, and title. The freight is $250. Okay, so that is still $750. She explained they also charged for setting up the bike, i.e. gas, oil, etc. 3.3 gallons is about $6. Oil is about $6. That would still be nearly $700 for labor. I agree with her that MSRP is a suggestion, but she missed the point of the posting. To keep other customers informed that they don't have to over-pay. Its just like a car... if the salesperson refuses to sell at MSRP or a reasonable amount over... buy from somewhere else. Regardless of what she believes, there are more competitive dealerships." - MS 10/03

"I have had great experience with this dealer. Sales people are always willing to answer questions, parts always can find what I'm looking for without needing to completely reading the parts book, Service guys are polite and helpful, and the motorclothes personnel are very nice. Great Dealer, who always seems to stay loyal to it's customers. I will not spend a dime in an other dealer in town as long as ABC is in business." - SH 11/03

"Great Experience, Ordered a 2004 Sportster at MSRP + 1000 for tax, title, freight, etc...  Still $1500 less than Motor City's out the door quote! Got a tour of the dealership and talked to service guy about break-in! Everyone was very friendly and I got a 10% discount on initial parts and accessories!" - CC 01/04